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April 2024 by Rosario Rodriguez
If I could give this location 0 stars I would. What happened to customer service?! An employee by the name of “Dirk” not only had an attitude while checking me out, but also didn’t even greet me nor wrapped my glass storage containers. This is not the first time that this employee checks me out with an attitude. I had never had a problem with this store or the TJ. Maxx down the street, but this store definitely needs to train their employees on having the great customer service that they claim to have.
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April 2024 by Carmen Lane
Doesn't answer the phone. Need to talk to a manager, but no one will answer!
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March 2024 by DIMPLES
It's a great store, but at the peak of day, they only have 1 cashier checking out. Several workers on the floor but just the one cashier. Line was long too. Then he finally called for back up. Very sassy.
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March 2024 by Watch Your mouth
Asking people if they need help too many times while they’re shopping will make a person feel like they’re being racially profiled. Let people shop. If you feel that insecure about your customers then pay attention better to your cameras and security. They had a decent selection; it’s home goods. However, the atmosphere was hostile & I won’t be back.
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March 2024 by Sarah Smith
Always love this store - it has beautiful dinnerware, glasses, towels, bedding of all kinds, pet supplies, and on, and on!
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January 2024 by Chloe Ferris
This location is SO much nicer than others - it is actually well-organized, clean, and there is ample room in the aisles to walk around. The checkout is much quicker than the combo stores with TJ Maxx.
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December 2023 by Shawn Phelps
Love this place!!! Great prices, amazing staff
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August 2023 by Erica Wells
I didn't catch the guys name but he saw me with these pink ghost pillows and ran out from the back to give me the matching throw blanket! He was so thoughtful and helpful. I've lived in a lot of places and to be honest a lot of stores in Denton have really bad customer service, I say this as someone who worked retail for 15 years, but this HomeGoods is a diamond in the rough. Everyone is so nice and friendly.
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August 2023 by Loves Dogs
A place to find slightly discounted kitchen, bedding, bathroom room, and decorative items. They have a decent selection of seasonal and pet items as well.
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June 2023 by janice vollaire
If I could give HomeGoods and the manager -stars I would! I purchase several items, and one item did not get put in the bag. I called the store three times and no one answered so I got in my car and went down to the store to speak to the manager. He refused to remedy the situation. I asked him to refund the money,.and he refused Because I didn’t have the item. NO KIDDING that is why I was there. He would rather provide poor customer service over an eight dollar item then to satisfy the customer and he is the one that left the item out of the bag.
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April 2023 by James Hoff
Worst Home Goods I have been too, no customer service whatsoever. I watched a make employee harass a customer. For as many people working (doing inventory or re arrange displays day) not one of them said hello, how are you, can I help you. The store is very very messy. And for all the people in the store only two were ringing people up and the line was 12+ deep. When I finally got to the register the girl just threw all my glass and mirror items in bags and one of my items didn’t have a price. Instead of saying anything to me she asked someone for a price check and then stood at the counter in the cash wrap on her phone ignoring me. I left with out the item they were price checking because it took to long and the girl was so rude and unfriendly. I will not be returning, I will go to my usual Highland Village store. DO NOT COME HERE EXPECTING ANY KIND OF CUSTOMER SERVICE. If customers didn’t come to your store you wouldn’t have a job…try being nice.
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April 2023 by Shelby B
They got rid of their kids section for some reason, and every time I go there is a long line and one person doing the check out. This morning I left before buying my items because there was a line of ten plus people with one person checking people out and the person she was with was making several returns and was there for over ten minutes…only come if you have at least 15 minutes to wait in line.
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March 2023 by Patricia Miller
Deals don't seem as good as they use to be ....fun place to go browsing
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February 2023 by Altiar Eubanks
I appreciate Heather and Pierson as well as their team for being so gracious with me yesterday. I found a lot of home decor and furniture pieces for my new house and they practically stayed by my side giving me the support I needed. Pierson even tied down the patio furniture to me and my dad vehicles. I mean who goes over and beyond like this anymore. Hands down the best HomeGoods I ever been to! Thank y’all so much!!!
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February 2023 by Wendy McKim
The store is small, but packed with a lot! The store is usually really busy, even on a Saturday night! They have some great stuff, you just have to look through everything.
