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December 2024 by Romeo
Opening nearly 30 minutes after the posted time online? I would understand 5 or 10 minutes, but nearly 30? How do you expect customers to come shop if you can’t even meet the expectations you set for yourself. Employees have no customer service training. No greeting, no “can I help you,” nothing. I’ve worked customer service and retail for 5 years and I can say this is the bear minimum you can do. I asked the employee to look for a specific size and he said “well I know that size isn’t available because I worked yesterday and we sold a lot of those shoes.” Okay, all I asked was for you to please go check them. I even specified that I was asking because at 11 pm last night, the website said there was a size available at this location. This picture was taken at 10:27, but really they didn’t open until 10:38 am. I called the store multiple times to ask if the times online were accurate, they didn’t pick up the phone.
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December 2024 by Scott Harper
The app is the only way to order anything, and then you may find yourself waiting for a drink that you’ve already ordered. But the place is designed right and good times are guaranteed.
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December 2024 by Bathleena Huxley
I searched EVERYWHERE for Ugg Tasman Slippers since my son wants them for christmas! Unfortunately, they were sold out, but the guy at the front desk helped me make an order for them to be delivered to the house. He was so helpful, nice, and quick, but it got done.
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June 2024 by Evelyn Alderete
The person working the desk was so nice and helped me with everything I needed! Amazing customer service!
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October 2022 by SHA' JONES
New employee was amazing and very professional during her training. The store manager took her time while explaining to her how to do things.
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September 2022 by Catherine Wallace
Terrible customer service!
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July 2022 by Denise Basher
Grrreat customer service!!I ordered a pair of fancy tennis shoes online and the team kept me up to date the whole time!!I received my cute tennis shoes really quick and I Love them.??
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September 2021 by Sander Rijbroek
Tried to exchange a pair of shoes for a different size and they claimed we should pay $10 extra. The original purchase had a $10 coupon applied, but they refused to apply the same when exchanging it. All 4 employees argued that it was the store policy to handle it that way. I shouldn't have to pay extra for exchanging a pair of shoes that cost the same, but are just a different size.
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September 2021 by Seer! Fisher 4 Souls!
1st times ok
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September 2021 by Vernon James
"Got my vans on but they look like sneakers"
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April 2021 by Dunamis PEY-BET Power
1st times ok
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January 2021 by Jennifer Vetrano
Staff was amazing! A gentleman helped me pick out a hoodie for my brother. Will always go back!!
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January 2021 by Meranda “Mer” Barks
I went in just to look because I didn't think I would be able to afford some shoes that I needed pre surgery...I found the perfect shoes that will also work post op. The salesperson was great and everyone's attitude was very positive and uplifting. I even went and looked at other places and came back to Journeys...1st time shopping with them, definitely won't be my last!
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January 2021 by Carrie
Every time I walked around the mall this morning. No employee was in the front where I could see. I walked in the last time I walked the mall, and there was still no one. I even hollard and asked for help, hoping someone would hear me and come back to the front, and no one responded and no one still was seen. I understand if someone is busy in the stockroom, but if check out periodically to see if there are any customers out there.
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December 2020 by Marilyn Anne
Excellent service with online order from store.
