Kroger is a large grocery store chain known for offering a wide variety of quality food and household products from popular brands. Customers can find fresh produce, meats, seafood, dairy, and home goods, making it a convenient one-stop shop for many needs. The store also features specialty items such as sushi, bakery goods, and unique sauces, along with services like delivery, which is available for an annual fee. The delivery service allows for free delivery on orders over a certain amount, saving money since tipping isn't required. However, customers have experienced issues with the delivery process, including late orders, incorrect substitutions, missing items, and challenges with applying coupons. In-store shopping can also be frustrating due to long lines, limited carts, and parking lot congestion. Customer service quality appears to have declined at some locations, with reports of unfriendly staff and pricing inconsistencies. There are concerns about racial bias from some employees, which affects the shopping experience for certain customers. Despite these issues, some customers appreciate the store’s selection of specialty products and helpful staff, like a dedicated florist. Overall, Kroger combines a broad product range and services with mixed reviews on customer service and store experience, making it a place with both positives and negatives depending on the location and individual encounters.
I have updated my review from 1 star to 4. The new carts are a big plus, and I haven't been approached by panhandlers at all anymore. The store isn't staffed like it used to be, but the staff that is there are helpful and do the best they can.
June 2024
I can see some of the employees trying hard like the floral department and meats but generally.... Meh. We've just switched to Albertsons because the people, the parking lot, and the vibe at night are SUS. Just doesn't feel safe. Don't they call it murder Kroger or something?
May 2024
The hand dryer doesn’t work in the restroom and there isn’t much water pressure to wash your hands with.
