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January 2024 by Whatever M.
Writing from the parking lot if a Home Depot. Guess rating this place one star isn't too far off from their average but I have to do my part. The bar is already pretty low for these stores because they don't hire people that can advise you much beyond righty-tighty, lefty-loosey. But the customer service desk at this store makes the movie Idiocracy look like a bygone era of genius. I've been attempting a Christmas gift exchange here for the past couple weeks. The first guy asked me where the batteries were for my pneumatic nailer (insert face palm emoji here) and turned me away because I didn't have a gift receipt. I come back after having tracked down a receipt and the second lady credits the purchase amount back to the purchasing credit card. I told her that I wanted store credit or an exchange, not a complete refund and she told me I should have spoke up before she entered it into the system. Guess asking the customer how they'd like to handle a return isn't in her wheelhouse. No apologies. No attempt to engage management. No attempt to correct the problem. Nothing. I then waited on a manager for 20 minutes before giving up and going to Home Depot.
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December 2023 by Billy B.
A week ago on 12/9 our dishwasher died. My wife found a dishwasher at Lowes online that fits what we need. But as we've recently had some bad experiences with buying things online from Lowes, she told me to go to the store to buy it. So I went to Lowes in Denton and found the dishwasher my wife found. The website mentioned also something about next day delivery. As soon as I said anything about delivery/installation, I was told that "Oh our system is jacked up, so we don't know" Should have taken that as a sign. As I continued in the process, I gave them my phone number for them text a link for a contract for me to sign. They attempted four or five times to do so and I never got the link. I was then told that they would have to "do this the old fashioned way" and print up the contract. They tried and there was no paper in the printer and they had to scour the store to find some paper to put in the printer...Should have taken that as another sign. At that time when I paid for the dishwasher, I was told that someone would call me on Monday or Tuesday to discuss delivery/installation. When nobody called, I called the store back after five on Tuesday. They said because deliveries/instillations are done through a third party, they really don't have any information about them. So they gave me some other numbers to call and even told me to press option nine on one of them. For that particular phone number, there were only two options to choose from. I called the store back and pointed that out. They gave me a few other numbers to call. Most of which didn't work either. I've been going round and round with them since then. Yesterday, I called one the numbers that actually did work to the distribution center. I was told by the person who answered that call (her name is Michelle) that delivery and instillation before Christmas is unlikely. Then I called the customer service line that the store owner suggested in the google review that I left. The person there (her name was Jasmine) told me that the dishwasher has been ordered to be pulled and placed in the loading bay at the store on 12/18. Today (12/16). I called and explained my predicament to the person who answered. She then transferred the call to the appliance department. After bouncing around the phone system for a couple of minutes, someone in the appliance department finally picked up. His name is Dewayne. I told him my situation (about being told two different stories about delivery/install) He told me to hang on and put me on hold. I was then bounced around the system for a couple more minutes. A young lady finally answered and after doing some fairly laborious digging on her computer, finally found my order. She said that there is no ETA but said that she would go to the appliance section and she or someone else would call me back. I was on the phone for 17 minutes and still have no idea as to when or if the dishwasher that is paid for will be delivered and installed...Services that have also been paid for (added roughly $250.00 to the cost of the appliance. I'm not all that confident that anyone will call me back today. So I guess I'll call back again tomorrow....And the day after that.....And the day after that.....Until I have some concrete idea as to when the dishwasher we bought will be delivered. I honestly thought that the previous problem that we had, involving the purchase and delivery of a washing machine was just a hiccup. But now I'm seeing that this is business as usual for Lowes. So long story short, if you're looking for a shovel or an electric drill that you can buy and walk out of the store with. Lowes is your place. But if you're needing something delivered and installed, go to Home Depot. You will probably pay more, but I expect you'll have a better experience than we are having.
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October 2023 by Cliff K.
Fantastic appliance team! Bought a Garage refrigerator and got it delivered in just a few days. Sales team was fantastic and the delivery crew was top notch. I am going to buy my inside fridge, washer and dryer from them next!! Delivery app was great too. I was able to track them from store to door, too.
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October 2023 by Kathy F.
I have been trying to get a floor put in by Lowe's since August 22. They've been out twice. Neither time did they get the flooring in now today, they tried one more time and we don't have enough material. I would highly recommend to stay away from Lowe's because they do not have your best interest. They don't know how to do their jobs. It's ridiculous, so I've had Flooring ordered since August and they delivered some but it's not all here because somebody messed up the measuring so I told him I want my money back and I will never use them again I advise anyone else to not use them as well.
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October 2022 by larry mcelmurry
Great service ?
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October 2022 by Victory or Valhalla
Nice place
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October 2022 by Alan Candia
Be very careful, large rats run about day and night.They have no fear of humans and will run right past you.
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October 2022 by Marilyn Anne
Young lady at register in garden named lorie I believe was very rude to customer when inquiring price on mulch, then walked out kiosk slamming door!
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October 2022 by Alan KERBER
Everything you need for your home garden. Two thumbs up!
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August 2022 by Patricia P.
it not like Lowes Corporate cares, but their Denton store sucks! no help, no registers, I have to do everything for myself. paint department did not know anyone. maybe if Lowes paid better, they could get decent help. I sure hate to have to work so hard going in there. I will start shopping elsewhere!.
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June 2022 by Julie M.
I had a very pleasant experience with the home decor department today. I have a unique and time limited situation for purchasing window coverings. Reginald and Renee both were very courteous, knowledgeable and helpful. I look forward to a follow up review when my install is completed!
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October 2021 by Delores
Very nice.
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October 2021 by Brandon Davis
Top-notch selection! Very well kept garden center!
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October 2021 by Hugh
Very bee
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October 2021 by Kevin Wagner
Good selection and service.
