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October 2022 by Cheri Sharp
Very professional and courteous. Nice units and easy access.
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August 2022 by The Lift Doctor
This organization does not conduct business with integrity. We rented a space from them last year. We were up front about what we were storing. We also let them know that we use forklifts to load and un load the equipment. The employee told me it would be no problem at all. After a month of being there we returned to unload more equipment. At that point the same employee said we needed to leave and told us we couldn't walk around the place like we owned it because of our forklift. He then told me that he was not shaken by me as a veteran. We agreed to leave and he said he would refund my payment for the month that we paid in advance. This was last year to the date. The monthly rent dud not affect us financially. I strongly recommend you do not use this company. This person live on site and clearly has issues with customer service and telling the truth. He did insult us verbally and challenged us to physical confrontation. I was very disappointed with him because I am a veteran as well.
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August 2022 by Jenni Merritt
This place is great for the price and everything that comes with it. They really mean first month free plus they have cute key chains pens and can holders Robert and his wife are great people
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July 2022 by Zach Scott
We had a unit here for 3 months and it was a great experience. The rates are great, it's easy to cancel, and they super nice. Also they have cute office cats!
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March 2022 by Bobby Gotsch
A friend recommended Macho to me, and after being with them a few months, I recommend them to anyone. Great customer service, access 7 days a week, and affordable pricing. I think this place is hard to beat.
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November 2021 by Stacy Thomas
Premium Denton storage experience! Ethel was adorable, and I'd even say we bonded. Robert seems like a good guy, and he even did half of the carrying for me lol. Thanks guys, I wish I'd have been using Macho all this time. The cute lady behind the glass handled everything professionally and quickly. My unit had a sideways layout, and that made it easy to load; that and Robert.
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August 2021 by Rebecca Chang
great great great storage facility with the most amazing staff. every step of the way they treated me with kindness! move in and move out was smooth and i would recommend to everyone
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August 2021 by K Byrd
Hey Denton this is the best kept secret. I can't put everything on this post. I don't want the competition to do what they are already doing. Stop by there and see for yourself.
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July 2021 by Desiree Lopez
This facility is awesome Management is A1!!!! I've read reviews about damage etc however in the lease terms of you decline insurance then you're liable for your goods which is totally understandable that's basically how the world runs now Management was transparent and efficient I feel confident storing my belongings here Thank you Robert
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July 2021 by Ursula Alexander
Great ,I'm very pleased with everyone.
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December 2020 by Pasquale Linzalone
Not a bad place to store stuff and you can listen to trains go by closely and it's really cool
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November 2020 by PENNIE BRADLEY
My parents have had a storage unit here since 2013. Up until the past year it's been great. I'm the past year though things have changed. They have 4 units here, yes 4 don't judge. One of the units was broken into late last year and they barely received an apology. Things happen that's life just kinda inconsiderate in my opinion after so many years. Now we are moving things around for the holidays and starting to decorate so we open a unit and the couch my aunt left us when she passed away is ruined due to water damage. The unit has a hole in the roof. No my parents do not have insurance on the contents of the storage which they didn't get because they didn't think they'd need it since they've had no issues in all these years. Due to lack of property maintenance and the unit being damaged on the outside caused a loss that cannot be replaced. The property manager keeps just saying he's sorry there's nothing they can do... Hmmmm... How about maintain your property? I asked about them paying to have the couch cleaned to see if it helps since theres mold everywhere, he said no it's not their responsibility. The property is not being maintained and a huge hole in the roof ruined our stuff nothing can be done but he's sorry. This many YEARS being a customer here means NOTHING to these people. That many units and payments made on time means NOTHING. Secure, fail. Customer service, great if you don't care about being taken care of as a customer. Property maintenance, LOL nope. Care for customers, non existent. Before this I would recommend this storage facility but now, there's not a chance. I almost feel bad writing a review letting people know what's going on because I'm worried about how they'll treat my parents but you know what I wish I had known the truth before we helped my parents rent the last 3 of the 4 units they have. I feel that when you have a business your customers are who you depend on to start, grow and maintain your business and income. You depend on them so your job is to keep them happy and take care of them and their needs. This whole sorry bout your bad luck attitude, that's not how to make it happen. That's just bad business and bad management in my eyes.
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October 2020 by Tucker Jordan
Staff is super friendly and helpful.
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September 2020 by Linda Johnson
Not good at all they discriminate against the homeless. They are people also I know someone that all they did was have a unit to keep their things there didn’t stay there just went in and out putting things in or taking out the unit was paid for wasn’t late acussed him of not being who he was was hate full that’s all I’m going to say I will not recommend it at all
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September 2020 by Melissa Patterson
Excellent customer service, clean location!
