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November 2025 by Ford Family
If I could give zero stars, I would. I’ve been to many local Once Upon a Child stores and this is quite literally the worst store I’ve been to. 1 bin & 2 large, jam packed bags and they took 4 items. After driving an hour and a half, round trip. And it took them 4 hours. Didn’t even make enough to pay for my gas.
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November 2025 by Kenzie S
I brought in three bags of clothes to Once Upon a Child in Denton this morning, and the experience was really disappointing. The employee at the counter didn’t greet me at all—no hello, no welcome. The first thing she said was, “Next time we will not look at these. They need to be in plastic totes.”
I told her I had checked the website and didn’t see anything stating items had to be brought in a specific type of bag or container, but she completely ignored my comment and just handed me the paperwork to fill out. When I finished, she didn’t say thank you, have a nice day, or anything at all.
Overall, the interaction felt unprofessional and unwelcoming. It definitely wasn’t the kind of customer service I expected, and it made me not want to return.
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November 2025 by Elizabeth Terrell
The Mexican woman that works at the front desk greeting people and taking orders is not nice at all. I definitely will never go to this Location ever again. I felt like she did not want to work or do her job or even just be nice in general. She just wanted people out the door told people excessive long weights so they wouldn’t even wanna do it and then complaining to me about it being in a reusable bag. It’s not like I’m Getting hundreds of dollars for these items that I’m selling it’s like maybe $10-$20. I’m not gonna go buy a tote to put a few clothes in. That’s the dumbest thing I’ve ever heard. I’m this close to just never returning to a once upon a child and donating All my kids clothes. Y’all need to hire educating people and not just whoever walks through the door. If you can’t be nice, get out of here.
P.s. Attitude does not look good on you.
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October 2025 by Brittany Shipman
I should have gone with my gut feeling after reading these reviews. I don't feel like going into full detail over this considering I've already wasted hours of my day going back and forth to drop off/pickup...all to be told they wont take anh of it because they were tagged items from a resell event...I tried calling beforehand to find out their full policies but no one would answer the phone...Just avoid at all costs. Thank these terrible reviews on here and just go else where!
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September 2025 by Faith Miller
I should’ve looked at the reviews before visiting. A complete waste of my four hours. I brought 8 bags of clothes with tags still on them, lovevery toys, and B branded toys. They waited until I came back at the designated pickup time to let me know they were not accepting infant clothing anymore and that they would only be giving me $8 for the toys. A complete waste of my time. I told them to just give me back my stuff and I would sell it for more on Facebook marketplace or donate it for free. Manager was rude the second time I came in too.
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August 2025 by Donna Allison
I have never had a problem at this business. I have been here many times and purchased several items an alot of clothes. They have a very good selection and good prices. The staff isn't very friendly or helpful but im there for the deals not to make friends
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June 2025 by Tony
I recently visited this location and, unfortunately, it was a disappointing experience. The staff displayed a terrible attitude and provided poor customer service, which was surprising given the generally positive reputation of this store chain. Their unprofessional demeanor left a negative impression, making it clear that this particular location falls short of the standards I’ve come to expect from Once Upon a Child. It’s disheartening to see such a great store tarnished by the behavior of one location's team. Sadly, this will be the last time I visit this particular location. I hope improvements are made to reflect the high quality and friendly service usually associated with Once Upon a Child.
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June 2025 by Lee King
Rude staff
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June 2025 by Jannette Taylor
While I frequently this store regularly I will NOT be back. I Brought in a 40 gallon plastic container filled to the top with clothes. All lightly worn some with tags even. Out of all the clothes I brought I was shocked when they only took 8 pieces. To top it off when picking up my plastic container they couldn’t even be bothered to close the lid on it, and just smirked/ laughed about it. Absolute waste of my time.
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May 2025 by Salina Ramos
closed early
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March 2025 by J. M.
They ask for your number but don’t call to say that they are ready with your stuff you’re selling. Also 7.50 for a Walmart dress and cat n jack? Come on. Staff wasn’t rude but not very welcoming at all.
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November 2024 by Katie Brock-Herrera
went in today to sell for the first time today and won’t be back to this location not even to buy clothes. staff is rude for no reason. the lady working this morning has an attitude problem and was rude. she gave me attitude about not having lid for one of my totes. and when i had asked her if they texted when they were done she was rude about it. like girl this is my first time??? took them 3 hrs to look through my stuff when i was there at opening. when picking up later i noticed 4 of my items laying on the side of a bin that wasn’t mine and she had already placed the bin of what they were buying on the counter. when i asked about them they tried to tell me they weren’t mine. well they ended up being mine and they did give them back. idk something seems fishy at this location. the staff definitely needs a reality check.
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September 2024 by Kerida Stewart
I recently dropped off a few pairs of very lightly used sneakers at Once Upon a Child for cash. While it is not at all about the money for me, I was shocked by how little I received—just $18 total—considering the high quality and brand of the shoes. I can guarantee they’ll be resold for much more than that per pair. The entire experience felt like a scam. On top of that, the customer service was disappointing; the staff was rude and unhelpful. Overall, I wouldn’t recommend selling your items here.
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September 2024 by Brinesha
Beware!!! Horrible experience!! I drove all the way to this location with my twin 2 year old toddlers. One sleep and the other cranky, only to be turned away because the items I wanted to sell were in a canvas tote and not a plastic basket or container. The reason was because items can fall out of a bag!??? Umm items can fall out of anything that is open including a basket?!! This rule is not posted anywhere so they just turn people away all day because of this. They are probably just lazy and don’t want to look through clothes so they will find any excuse to turn people away. They have terrible customer service. If you don’t like your job go find a new one.
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August 2024 by Bernice Vizcaya
Agree with everyone else’s 0 star rating!
