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November 2023 by Mike Sheffield
Outstanding service. Quick turn around time, very professional and respectful. Price was lower than expected. I am not mechanically gifted but I always felt respected with this company. I will definitely be giving them my business again.
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November 2023 by Rich Muller
I was told by Nathan, the day before, if I brought my car in at 7AM - I’d be out by 7:30-7:45. I was the first customer there at 7:AM, as they were opening for business. I immediately gave my key to one of the workers and went into the waiting room. @ 7:10, it was brought inside for the oil change. After a couple of “It’s almost ready” - was finally able to leave at 8:50. It upended my entire schedule for the morning!
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November 2023 by Jerri Roemer
These guys are great. I can walk in when my schedule allows and they will take care of my vehicle. They offer rides for customer, but usually stay since I don’t have to wait really long.Service: Oil change
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October 2023 by Kimberly Murray
I had quite a few things needing to be fixed on my truck. They were very polite and helpful through my entire experience. Everything got done that I asked for and they checked to see if anything else was wrong. I highly recommend pioneer.Services: Auto windshield repair
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September 2023 by Brit
Love these guys! This is one of very few shops I’ve been to where the staff were very respectful, kind, funny, and created an all-around comfortable environment. They were very transparent when discussing my vehicle’s condition, as well as pricing for repairs and keeping me updated throughout the process. I’ll definitely be coming back :)
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September 2023 by hklberry
I will have to say that Nathan worked with me on a very expensive repair. He searched around for parts to reduce the cost and worked it out for a 90 day same as cash payment option. Alan was the technician that did the repair and did a great job on the car. He took the extra time to give me options to make sure I only paid for what had to be done. Pioneer was referred to me by my regular auto repair shop as this particular repair needed an expertise beyond their capability and they referred me to Alan at Pioneer. I appreciated that. I know people always feel they are getting railroaded when you get your auto fixed. The more it costs, the more you feel you are getting taken advantage of. I will say that this was furthest from the truth at Pioneer. I felt like they did everything they could to keep the cost down, treated me very fairly and did an excellent job on my repair. I am very satisfied and as I told them, when I am treated like this, they will have a customer for life. To all the employees at Pioneer from beginning to end, thank you all and great job!Services: Auto engine diagnostic
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September 2023 by Jay Johnson
We have been taking our vehicles to Pioneer for 9 years now and have always been pleased. They are honest and do quality work in a timely manner. Pioneer has even advocated for me with the car dealership regarding warranty issues.
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September 2023 by Wendi Crawford
I was greeted very politely and promptly, they were friendly even though they were very busy. I was taken care of very well and kept up to date on the progress of my car. I didn't feel any pressure to have any work done that I didn't need, but was told about possible issues to keep my eye on and future work that my car needed soon to keep it running its best. I will definitely be back!
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September 2023 by Breeanna Aguinaga
I recently had to replace my battery in my BMW and I am SO glad I went to Pioneer! This was my first time at this shop and Steven (I believe that was his name) helped me. He was kind, professional, and got my car in and out very quickly! The pricing was unbeatable for the service I received, so I will be returning for any future vehicle needs! :)
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August 2023 by Devin Garza
I have been coming to this place since the start of the year. This most recent drop off was initially for an oil change, but I found I needed more work on my AC on my way into the shop. I knew these guys were honest about what work I should get done for the overall benefit of my car, and I have always been presented with choices with no extra pressure. This most recent time, Nathan Schwartz was incredibly accommodating with my work schedule and keeping my car overnight. I got news of my car the next morning and received text message updates so I could plan around my lunch time.I hate dealing with car stuff but I don't feel bad taking my car in here because I get a way more honest update than any dealership I've been to, and I drove this Honda off the lot. Nathan is one of the many friendly faces at Pioneer!Services: Transmission
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August 2023 by Ariana Morrison
Awesome and trustworthy staff! They communicated every step of the way and were all very kind. I brought in a larger vehicle that ended up not fitting their lifts, so Nathan called around to other shops to find a place that would be able to accommodate so I wouldn’t have to run into that issue again. Really excited to have finally found a great auto shop in the area! Can’t wait to bring my (regular sized) vehicles in in the future!Service: A/C installation & repair
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August 2023 by Haley Armstrong
If you need your car serviced, take it here. DON’T go anywhere else, take it HERE!! Not only are the guys in the shop so super sweet and kind, everyone seems to know exactly what they’re doing, and the men at the service desk are next level when it comes to customer service. I honestly feel lucky!! Nathan was amazing and treated me so well. This man needs a raise and extra vacation days, a 401k, a ROTH IRA, buy him a boat i don’t care, he deserves it. THANK YOU. Thank you everybody involved in making sure i had an actually enjoyable experience with something usually very stressful and expensive. They hooked me up. THANK YOU!!edited to add, they even paid for my ride home. top notch service, i couldn’t be more thankful if i tried.
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August 2023 by Lashawn Kenion
I went to them to get my car repaired 4 months ago. They replaced my radiator and condenser. They told me to bring it up They would look at it and tell me what's wrong. They told me the issue the guy said if I bring the parts I can get it fixed the same day. I paid $1600 dollars for just labor not parts. They fixed it left a small part off I took it back they wouldn't even look at the car. I took it to Sign it Drive it ...... they added the plug and I was on my way. The manager Nathan was rude and not pleasant be ware the will scam you if you are a women. This was a simple fix that could have been resolved. Please do not pay them they will print out a receipt and say nothing has a warranty after you pay.
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August 2023 by Julie B.
I stopped by Pioneer Automotive yesterday as I needed to have the air in my tires checked. I asked what it would cost, and Steven said a "Hi Five". LOL! :) A young lady by the name of Madison then proceeded to check all my tires, and added air to those that needed it. The two of them could not have been nicer. What a pleasure it was to spend a few minutes with both of them, and what a nice surprise to see a young LADY working in an automotive shop. :) Should I need automotive service in the future, I would not hesitate whatsoever to make an appointment with this business. It was SO REFRESHING to meet two people who were not only professional, but also so very kind. LOVE THIS BUSINESS!!! THANK YOU, Steven and Madison.
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July 2023 by Timothy H.
Took my wife's Honda odyssey in for a simple oil change, was charged $80 because as the kind old lady behind the counter put it "that car calls for synthetic oil". It does not call for synthetic oil anywhere in the owners manual or anywhere I've looked but I was in a hurry and honestly didn't have the patience to argue with them to get the bill down to where it should have been. I was never asked what kind of oil I wanted, was never asked about anything. They just went straight to the most expensive oil they sell. Now I know why they were able to get me in last minute for an oil change no problem. I won't ever be taking any of my vehicles there again and will recommend anyone who asks to go elsewhere.
