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March 2024 by Kelley Grimes
Had a block of rooms for wedding- everyone was super easy to work with and very willing to make sure everyone’s needs were met-especially to the many changes on rooms, etc. Excellent customer service! Very nice, clean accommodations! Special shout out to the entire staff!
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March 2024 by Dfw Services
Excellent you must stay here this hotel stands above the rest.We were greeted and given our hotel key theNext day we had breakfast and was amazed at the selection we could select from.Rooms: Excellence in all aspects.
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March 2024 by Scott Scritchfield
Breakfast had good variety and tasted
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March 2024 by Jamie Scott
Large rooms -- the studio rooms allowed additional flexibility. Enjoyable breakfast with a lot of variety. Great value overall.
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March 2024 by Chimano Martinez
We have a stayed in a lot of hotels in our travels and this hotel has got to be one of the best we have stayed at. The entire front desk staff was incredibly friendly and helpful. The morning breakfast was AMAZING! The ladies at the kitchen were so nice and the food was delicious. Stephanie who was the general manager, was amazing as well. She was more then happy and patient to answer our questions. Safe to say we will be staying here again!
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December 2023 by Kingsville Celebrate Recovery
Service was super friendly and helpful. We had plenty of questions and the staff was more than patient with insuring we had the best stay possible. All of the amenities were amazing including the pool, exercise room, laundry room, and so much more. Everything was clean and atmosphere was welcoming.Thank you for an amazing stay!Rooms: We’re amazing and clean to the max.Noteworthy details: We had a slight issue on our part with the laundry washing machine but the staff was more than helpful as well as understanding on how to best serve us.
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December 2023 by DIVA DIVA
Front desk was great she was very professional and helped my senior parents well. But her is the cons we had at the end of the week we asked a staff member is they're a shuttle to airport she said yes it's free let's schedule it we scheduled it the next day it was a taxi . We asked manager she stated they're is no shuttle. We told her we specifically asked young lady and that is what she said we were so lost and upset that she didn't know the facts and gave us the wrong facts please make sure every staff knows information so they won't experience what we experienced please .
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November 2023 by Salter Matthew
GPS took us through the hospital parking but it's a very nice, clean and amazing staff friendly..Breakfast was amazing as wellRooms: The rooms are very nice looks like small condo'sNearby activities: Small basketball court set up outside with swimming and weight roomsSafety: Very safe throughout whole motelWalkability: Wheel chair walkingFood & drinks: They provide at breakfast and coffee
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November 2023 by Kyle Arnett
I was in a room that did not have an oven..... The company I work for paid for a full kitchen and the front desk clerk was very nice and helpful and moved me to a room that is exactly what I wanted.... Very nice and helpful employees.... This room is probably the nicest room I've ever stayed in while working.... It feels like I'm at home.... There is a den area, a hallway leading to a bathroom and shower and my bedroom is at the end of the hallway.... I could live here.... There is a full gym, a hot pool, and a basketball court.... They have a full breakfast and everything is TOP NOTCH ??Rooms: Very nice ?Nearby activities: Stuff everywhere to do... Places to eat... Very good sushi at KotoSafety: Very safeWalkability: Store and food within walking distance
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October 2023 by Anthony P
This property doesn't deserve 1 star. I am a Marriott regular and this by far the worst property and experience I have ever had. Stayed for 5 nights and had nothing but issues the entire time, the staff are rude and don't care about guests, definitely should not be in the hospitality industry. The assistant GM is clueless ( I was told by the GM he had no experience when she hired him an it shows), the GM is rude and had a horrible attitude. Long story short they allegedly were refunding our stay, yet here we are over 3 weeks later and no refund. I reach out to the property and they've decided they're ceasing communication with us. I reach out to corporate and the woman there was just fine until she told me to give them 2 more weeks and I questioned why I should have to give them 6 weeks to process a refund; she then became rude and nasty and said she's arguing or explaining anything to me and threatened to hang up. I then requested a supervisor or manager and was transferred to another woman who was decent but didn't care about the situation and just said I have wait longer. In all m years of banking, I've never been told to wait 6 weeks for a refund to show up. This property is by far the worst I've ever seen in Marriott's portfolio and their customer service and "hospitality" has damn near disappeared. Save yourself the hassle and pay a little more for the Embassy Suites where you'll be treated right.
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September 2023 by Terri Tillery
The staff are amazing. Very friendly and aware. I'm happy my company chose this hotel for our stay!Safety: Security in the area on weekend nights.Walkability: QT store nearby.
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September 2023 by Cynthia P
We were here for my husband to attend the UNT and CAL football game. Friendly and helpful staff. It was nice to have a bit more space when staying a couple of nights. The full kitchen was helpful. The room itself could have been cleaner. The hotel offers a better than most complementary breakfast. Guest laundry washers and dryers are very good. Large pool (larger than most hotel pools) suitable for laps although the room is fairly warm. No hot tub. They have limited streaming apps on the TV (ie Netflix) but you cannot connect your own device. Need more USB connections. The lighting in the living room is not good. Rooms are apparently not cleaned everyday although you can request fresh towels and linens. The exact schedule was not communicated to us at check-in.
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August 2023 by Amanda M. Harris
We enjoyed our stay. My daughter and I went swimming - since it was 109 degrees - and had a blast. My husband used their fitness room. I was pleased to see that they had a laundry room. ?The rooms have kitchenettes in them. I liked that I could cook dinner for my family for a fraction of the price of takeout. There weren't any healthy options in the vicinity.
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August 2023 by Amy Cee
The front desk staff were very polite. Good beds, good pillows, and good shower.
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July 2023 by B B
Clean and welcoming. Breakfast was good. Fresh, replenished often. Limited choices but pretty good. Bold coffee 2 thumbs
