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January 2024 by Patrick Scott Patterson
Took my 13-year-old son's phone in for repair of a cracked screen. The person on the phone was very nice and the quoted price was very competitive. Repair only took 30 minutes.However, the repair man cracked the new screen when putting it on my son's phone. My son asked about the pixel that appeared the the repair guy claimed it was supposed to be there as part of "facial recognition" features.I got up to look at it and spotted the crack. After some conversation, he repaired the screen properly the second time... or so we thought.One week later, the new screen failed. We went back up there.Upon arrival, we encountered another teenager who was there, upset that her recently repaired phone wasn't fixed properly. She stated that when she was last in there that she noted the problem and was told something that proved untrue to get her to leave.This mirrors the "facial recognition" claim told to my son the week before. I have to believe the reason for this is to get you to leave the store so they can deny a warranty repair later.The clerk stated my son's phone couldn't be fixed for three days, which then turned to four days during the conversation.Meanwhile, the other young person continued to plead her case.Since they wouldn't/couldn't fix my son's phone that same day, I asked for a refund. He refused. I restated my case and was asked to wait for the manager to arrive, who was coming in to speak to the other upset customer.The manager quickly granted my refund request, though she was short tempered about it. As we were leaving, she began to berate the young lady who was also there for a warranty repair by claiming that she threatened the clerk.When me and my son turned around to state that claim was not true, the manager kicked us out. We were not unreasonable in our attempt to back up the other person there, just factual.We went up the street to Tech Savvy, who repaired the phone properly in 22 minutes and for $25 less than the Phone Plug had charged us for the two-time failed repair.I do not recommend this place at all. As a small business owner myself and previous retail store manager, I was appalled and shocked at the attempted dishonesty, shoddy workmanship, failure to honor customer requests and tone of the manager.
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October 2023 by Jayyondraa Burnettt
Very unprofessional, when I bought my phone from here two months ago the owner gave me his number in case I ever needed to reach him regarding the phone. EVERYTIME I texted him regarding the phone he would just read the messages and not reply. I do not recommend, yes they sell phones for cheap but they use non genuine parts that eventually just end up failing and you’ll have to pay more out of pocket. I’ll be posting screenshots below.. thank you
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March 2023 by X. Cas.
Just purchased an iPhone 12 Pro Max here today, they were super friendly, fast, and she gave me a great deal for a gorgeous phone that looked brand new plus an adorable case for it! Highly recommend. Would definitely purchase from them again.
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January 2023 by Troy Myers
Called these guys up a few times and drilled them with questions. They asked me about my budget for a phone and they got me taken care of! Definitely recommend this place.
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November 2022 by Ollie Wind
Lolo got me the best deal and an amazing phone. Will definitely buy from her again
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November 2022 by Jay 5Hunnit
Jose had great customer service . They also have great affordable prices . Very reliable and do great work .
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November 2022 by Elijah Williams
Shoutout to Jose he gave me a deal and had me fixed and outta dere in no time I will be coming back to upgrade my phone without credit check
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November 2022 by BrittPlus6 Kidz
I just want to leave a quick review and say Jose Is always honest look out for me I’m not a loyal customer for no reason thanks for always helping me!!!
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November 2022 by Chris B
Jose was awesome to work with. Definitely recommend this spot for all of your phone needs!
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November 2022 by Jordan Parson
Very affordable prices and great customer service. 10/10
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November 2022 by RACHEL N. FIELD
I wanted to give a big Kudos and much thanks to Malinda, at The Phone Plug, an awesome phone repair store here in Denton.I was in desperate need of my XR phone screen being repaired quickly! It is my business cell, so work and incoming business calls came to a screeching halt when I dropped it and broke the screen. I went to two other cell shops who couldn’t help me until tomorrow, and possibly not till Monday. They didn’t seem to concerned.I stopped in The Phone Plug and was greeted by Malinda, she was sweet and very professional, and understood the predicament I was in. She was very knowledgeable and sympathetic to my situation. She ensured that my phone was repaired and provided to me promptly.I highly recommend them!A big thank you from one business owner to another!Rachel F.
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November 2022 by alan
Jose is the best!! They definitely know how to take care of their customers and make sure you leave happy. Jose was able to get me a new phone and have me setup in no time. Definitely would recommend this place to anyone looking for quality service.
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November 2022 by Grant
Came in to have my charge port replaced, would be about $100. My guy looked at it and said, "I bet I can fix this and you won't have to replace it." Sure enough, 10 minutes later he had it fixed and saved me a lot of money. Great customer service.
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November 2021 by Brittany Phillips
I tried calling to sell phones the guy was very rude and unprofessional would not return messages or calls and when I finally talked to him he told me to call back with some info I've called twice he won't answer..don't waste your time I'd rather keep all my old phone instead of helping his business with parts etc ..if I could give 0 stars I would
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November 2021 by Ali Alshayukh
Good place to fix your phone and with booming deals, owner really knowledgeable of technology. Recommend it
