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November 2023 by Zachary Samford
Had a fairly serious issue with my 2018 F150. Colton had it pretty much diagnosed over the phone. Dropped off the truck on Monday and it was ready for pickup Friday afternoon. I am very happy with how quick it took and the truck is running great two weeks later.
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November 2023 by Margaret Lyon
They got me in super quick when another shop bailed on me. They ran the diagnostics to figure out the issue for my check engine light as well as finding a few other things that would’ve flown under my radar. They ordered the part needed promptly and got me my car back quickly. Being a college student hours from home I didn’t have transport, but they were kind enough to shuttle me both times. Colton was the one who helped me and was very kind and helpful. Definitely will come back if I have other issues.Services: Transmission
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November 2023 by jmpvideo director
Tommy’s HiTec is great. They have services three of my cars from brakes, to oil changes, serpentines belts and other things. They are very friendly, reasonably priced and most importantly communicate well. Highly recommend them for pretty much all auto services. Wish they had more room to accommodate my RVServices: Transmission
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November 2023 by Astrid Contreras
My partner and I have both been taking our cars here since we moved to the area back in 2021. The oil changes have always been quick and well done.Recently, my car ran into some trouble and Tommy’s was able to find the problem and fix it in a matter of 2 days. They offer financing options for payment, which for a college student are life saving. Super happy with the work, have had no problems with my car since!Services: General repairs & maintenance
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November 2023 by Jared Hofstad
Tommy's is my go to place for just about any work I need done on my vehicles! Jason has taken great care of me each time I have gone here! I have had an engine replacement done on a Ram 1500 and just a simple wheel alignment done on a Ram 2500 and I could not be happier with the ease and quickness I get at Tommy's.Services: Tires
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October 2023 by Amanda S.
Fantastic service. They are honest, friendly and do a great job. Would highly recommend.
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September 2023 by Gary
If you take your vehicle to Tommy’s Hi Tech Auto in Denton, you might want to get a second opinion. We took our car there and we’re told it needed a new engine ($9,111.18). After getting a second opinion, a clip was loose. Fixed it, put a computer on it again. No errors. Now car is running perfectly. Tommy’s says it still needs a new engine, but we’re not sure because it’s running great. Attached shows original invoice and second computer report. After talking to them, they did refund our diagnostic fee.Update… our son has worked for 3 different auto repair shops, one of them was a Ford dealership. He has worked on vehicles for 25 years. He also mentioned there is no power loss, no smoke, and several other things indicating the engine is ok.
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September 2023 by Kelsey White
First time I booked they messed up my appointment and offered to make it up with a free oil change. Took them up on the offer and the mechanic actually left a screw undone up by the windshield leaving my hose falling apart. Thankfully I noticed and fixed it myself but very disappointing. Also my car smelled fine prior to taking it in and after smells like mildew from the minute I picked it back up. Not sure what happened there.
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September 2023 by KATIE SCHWARTZ
I have been dealing with Tommy's for about 3 years and they have always been great! Even this week I made my appt at their Plano location accidentally, meant to schedule at the Denton location. They still worked me in, and shuttled me to work. They are constantly awesome.
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August 2023 by Juan B (JBIZZLE940)
Took my 2018 Chevrolet Silverado 1500 to Huffines Chevrolet in Lewisville with a FRIED transmission. I KNEW IT ,but since I have CARSHIELD, they needed a complete diagnostic! Ok ... waiting on Huffines Chevrolet to send it in .... after a week of my truck just sitting there, I'd had enough, so I had it towed to Tommy's HI Tech Auto, and after one day, we had the ball rolling!! THANKS, MIKE, FOR TAKING CARE OF MY TRUCK!!! MY NEW TRANSMISSION RUNS WAY BETTER!!! STRONG!! AND MOST IMPORTANT STAYS COOL!! I HIGHLY RECOMMEND TOMMY'S HI TECH AUTO!! GREAT STAFF!! AND THEY LET YOU KNOW WHAT'S GOING ON!!
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August 2023 by Megan Sherman
Tommy’s was a referral from a friend. I drove out from Dallas and as promised they did not disappoint. I bought shields and they installed them in a matter of minutes. They are great guys. It’s hard to find a trustworthy shop, but I’ll forever use them. They are trustworthy, kind, friendly, and professional. 10/10
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August 2023 by Derek Bechtel
Jason and the team went above and beyond to diagnose my vehicle and make repairs. The customer service was exceptional, the prices were fair. The texting platform kept me in the loop to know the diagnosis and how much the repairs would cost. No work was completed until I gave my approval. Will definitely be returning for future repairs.
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July 2023 by James Hill
Wanted to use this place because they are close and seemed nice. They way overcharged me for an alternator. I had no choice but to let them go ahead and do it, because I was stuck. But, I will not be returning. Had they treated me fairly I would have been a loyal customer for years. It is so hard to find an honest mechanic that won’t screw you over.Service: General repairs & maintenance
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July 2023 by James H.
I wanted to use this place because it is close and they seemed nice. But, they way overcharged me for replacing my alternator. The part sells retail for about $260. They charged me almost $1000. That's a lot for labor on something that takes maybe an hour for a good mechanic. If they would have charged me fairly I would have been a loyal customer for years. But, I wont go back to a place who screws me over.
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July 2023 by Don Alford
I got only one morning clear for errands, and oil change was on my list. I scheduled an appointment for 12-noon. I drive 25 mi from Irving , Texas for this service, as I do every 3 months, to be told this day they have me down for a 3 pm appointment. I have to be at work at 3 pm. I wouldn't have picked that time.I had a confirmed email to back my appointment up for 12 noon, but was told by a sassy mouth heathen to make sure I'm checking my appointed times, and was turned away with no compensation for my time, gas.Tommy's Hi Tech, you lost a dedicated loyal customer, due to a sassy smart mouth clerk with no customer service retention skills, and a shady appointment system.
