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November 2023 by Angelina Alvarez
I just want to say that the service here is amazing ?. I went in today for my service that was due and Ashish and Pete took care of us. At the end when Pete was going over our services, I was admiring his Hot wheels collection and said to my husband "that our daughter would go nuts if she saw it". Pete over heard that and then Pete quietly put a Hot wheel on the counter and gave it as a gift. My daughter was so happy to have that waiting for her after school today. Little gestures like that are just a blessing. Thank you Pete, Toyota could use more people like you and the world could too.
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November 2023 by Cathy Fisher
I was in for an oil change, tire rotation and overall checkup on my truck. The staff were all extremely nice. On checkout, I was informed of maintenance work my truck would need. Also, I was very impressed on the cleanliness of the waiting room which certainly made the wait pleasant...even though it wasn't long! I highly recommend Toyota of Denton!!
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November 2023 by John Chamberlain
Scheduling my routine 100k maintenance checkup was easy on the Web site. (My normal dealer was unavailable, except for a couple days in the future. The Denton store was available! Yay!) When I arrived, I was quickly greeted and processed. Additional work was offered, but I declined, and there was no pressure. I had to wait the typical 1-2 hours.
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November 2023 by JD Rablee
Honestly, the salesperson didn't do much, other than walk paper back and forth. The sales manager never came out and introduced himself. Then a 2 hour wait for finance. Another issue, the Tundra came out dirty and wasn't really clean in side. The ONLY reason I was at this dealer was the discount on Tundra. Customer experience was flat.
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November 2023 by jerry wildcatter
Great service department. Reviews history and advises services to keep my 2 vehicles in warranty coverage and running well. One area of improvement would be using the correct phone number to contact me. I have been unable to have service contact me through my cell phone; even when I provide them the number at the service desk.
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November 2023 by Kellie Evans
Called Toyota after getting a seemingly high estimate for brake and rotor job. I tried to support a small business by getting a sqeaky wheel looked at and was told I need new brakes and rotors (rotors were likely warped) and estimated cost would be $1400 and that both brakes and rotors were all at 3%. I left in tears, not having the money or time to get it done. I called Toyota of Denton and they quoted me $900 for all, but wanted me to come in to check the rotors before they had to charge me for the order or potential restocking fee. It took them 30 minutes to tell me my rotors were fine and a break job plus break fluid exchange would be $700. And they were able to get it done in 3 hours the next business day. My loyalty will be with Toyota for care on my 2014 Camry. Thanks to Peter for honesty and kindness.
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November 2023 by Jae K.
if you looking for a quick oil change do NOT come here. There is nothing quick about service department. If you buy a car from here good luck. I bet you could buy in Lewisville and with drive time included be home more quickly than going here. It's a complete joke. Hire more people!!!!!!
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October 2023 by Madilyn S.
Such an incredible experience here. As a young woman I was extremely nervous when my car broke down while traveling through Texas. The employees at this dealership took such great care of me and got me on my way so fast. They calmed my nervous and didn't try to sell me unnecessary things! Thank you all so so much for helping me during this scary time.
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October 2023 by Ed Galvan
We just leased a 2024 Toyota Tundra. What an incredible truck. The sales rep Marcus Thompson worked with us to get the best deal possible. Just a great experience
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October 2023 by Ed
This low rating is solely based on added $$& services which I don’t agree with. The customer service and staff has always helped and are amazing…I took my vehicle in for a diagnostics test which was quoted at a set price of $237. I opted to buy the part for $150 as the repair was extremely easy to accomplish and save my self about $650 additional to the $237. When I reviewed the receipt, I noticed a change for shop supplies for $35… I attempted to get this resolved with the dealer with no success. I think this sort of charge should only apply when actual repairs are done at their shop. Will not be coming back-
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September 2023 by Eddie T.
My cars have been this location for service over 10+ years, from the beginning the service was really good but not anymore. My wife went there for a flat tire fix; however, they didn't replace the bad one with a big cut but replaced driver side at rear. Next day, my wife on the way to work, flat tire signal was on again, she stopped by Discount Tire to check, the mechanic found out the one at driver side in the front needed to replace because there was a big cut and unrepairable, they ordered a new tire for her and waiting it to come on 9/26/23. The mechanic at Toyota of Denton didn't check thoroughly and probably replaced the good one. I talked to Service Manager over the phone, he said he will find out what's happening and will call me back, it never happened. Very disappointed and frustrating.
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September 2023 by Joseph Chen
I had a great experience buying my Highlander Hybrid at the Toyota of Denton. Isaias Flores took incredible care of me. He showed me and my wife both the Highlander and the Sierra and compared both vehicles with us. Once we made a decision, he explained his process well and kept us updated of my vehicle’s arrival. Once my car arrived, he allowed me to have a test drive and walked me through everything about my new car. He made our process a breeze and got me the best deal he could. I would advise anyone looking for a Toyota to stop looking and go straight to Toyota of Denton.
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September 2023 by Ryan Kochish
I bought a new Toyota Tundra TRD Pro with Miss Amy at Denton Toyota today.Miss Amy was exactly the kind of sales person you want to work with through a car buying experience. She is an incredibly knowledgeable and personable sales person with the perfect touch of sales savvy to help you accomplish your vehicle purchasing goals.I fully intend to utilize her skills for my future near buying needs. Just a Incredible experience.I would also like to thank Mr. King for all his help and updates during the vehicle allocation process.As well as Mr. Miguel in the finance department for a smooth experience.Great team over at Toyota Of Denton.
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September 2023 by J Kawley
The entire team at Toyota of Denton were amazing to work with! Amy and Preston in the sales team were super helpful and communicative. The financing department process was quick and smooth as well. It was a great experience and I love my new Highlander! Thank you so much!
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September 2023 by Daniel Cantu
The service I received at Toyota of Denton was truly exceptional. Even though my daughter couldn't be there, Matt Hashem the Sales Manager handled everything personally from pricing to financing. The staff there is wonderful and made it a five-star experience.I can't recommend the dealership highly enough for car buying. Thanks to the stellar customer service and expertise of Matt and his crew, I'll definitely be back for our next car purchase.Toyota of Denton is top-notch when it comes to making the process enjoyable. My daughter is loving her new ride!
