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February 2024 by James S.
I had a trailer hitch installed and they forgot the screws that hold my tail light on and so it went flying off and broke. When I called they said don't worry they would replace it. I waited three days and did not hear anything so I called Leo the GM got on the phone and tried to say it was my fault. this after the installer had told me the screws in his magnetic cup. He then told me I had to file a claim. I asked Dif he would send me the screws because it was a one hour drive one way, he said no. When I arrived he was called and proceeded to be rude. I asked why he did not call if I had to file a claim? He LIED and said he called and left a message. I have no record of any call let aloe a message. I now will be without a car for at least a week if not more. So. do not use them if you need to use your car.
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December 2023 by Alex Daughters
The truck was full of broken glass and the mirrors were horribly positioned. They also apparently didn’t mark the mileage correctly because when I got to the drop off location it said I went 79 miles even though I had only gone 40. Make sure that that stuff is documented correctly right when you get the car snap a pic of the dashboard!
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October 2023 by Richard
Booked the reservation on the phone with this location. Then confirmed with location the day before pickup. Told me everything is good to go. Show up to the location the next day they don’t have what I reserved available. Asked the guy at the desk why would you tell you had it available then. His answer I do not know. Even if you double check with this location they will still frustrate you.
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September 2023 by Shelbi Armentrout
Great location! I rented a 10' truck. Pick up was really easy and I had accidentally rented the wrong dolly and they fixed it for me! Drop off literally couldn't have been easier. I handed them my keys and I was done! And everything was fairly priced with the mileage, etc! 100% recommend this location!
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September 2023 by Frank W
I rented a truck for about an hour today and the entire process was smooth and efficient. The ease of the return was the most surprising part. I wouldn't change a thing in the process. I will definitely be back and let others know about what a great deal and process it is.
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September 2023 by Jimmy Dooley
Great place to rent a truck. The people are way cool and very helpful! My experience was really nice and fast! I’ll definitely be using this place from now on!
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August 2023 by Vevo The Sislo (Mike512CA)
Had 3 Uboxes. Picked up all 3, one at a time, emptied them and returned them. For some reason they think I still have one and they keep trying to charge me for one. I have called the local & national office but uhaul is so inept that they can't figure it out. This Denton, Texas location is the worst run one that I have ever seen. They initially could not even find my last box and now they can not seem to figure out that I returned it. I had to cancel my credit card so they couldn't keep charging me.
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July 2023 by Farnsworth Collectables
Nothing to do better. Outstanding customer service. Starting with The amazing clerk who checked us in. To the super sweet lady who checked the truck back in and was super sweet yo my daughter.The only improvement can be done by the company App to function better. No one at the location or the location is at fault.
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June 2023 by Trey Leftwich
Such a chaotic experience.Have been working with this specific U-haul past few weeks (6 weeks specifically) to get a hitch installed. Under staff is relatively friendly, while being run by a mildly combative owner. Not dissing the staff but dissing the owner for a lack of management skills. Past couple of times I’ve visited, staff seem inadequately trained as they always seem to not know where anything is or how their computer systems work.They will work with you, but only in person, and don’t expect phone/email/etc. updates, they don’t send them. Also don’t expect reservations/schedules to fall through as they seem to be understaffed. In other-words don’t expect anything to get done.Decided to quit wasting my time and payed the extra money for a proper install through my dealership and keeping my eyes peeled for a more competent company I can rent a trailer from.
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June 2023 by Zach Karns
Unreliable- you may or may not get what you reserved and they will give you a day and a half notice.I reserved a 26' truck on 4/24/23 for a one way move on 5/20/23. I got a phone call less than 48 hours prior to moving day and was informed that the truck was not available and that they could offer a 20' that I would have to bring back. I called the local U-Haul location and advised them of the situation, and they told me that the traffic department double booked my truck 10 days ago and that it was no longer available. Called customer service who then transferred me to the traffic department and spoke with Anna who said that I could take the 20' truck and that there was no way to make it a one way truck. She offered no further help. So here I am, a day and a half from moving day and too small of a truck that I have to return even though I don't have time . Thanks U-Haul.
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May 2023 by Tony John
Rented here before and it was great. This time not so much. I made a one way drive reservation one month in advance for 10ft box truck. Two days before moving day I received a text saying my reservation has been changed. They said that a 10ft wasn't going to be available. They offered 15ft. Normally fine, but I didn't want to drive a longer/wider truck long on I-35 (+200 miles). I asked for them to find someone else who might prefer the 15ft. The only offer back to me (to keep the 10ft) was to change the reservation location (30 minutes further away), pick up time a few hours later and additional free miles (which I didn't need). With no better option, I went with it. The second location didn't have the 10ft, so I was sent further away to a 3rd location on the other side of Fort Worth. So yet more time wasted backtracking to Denton. With all the delays, it ended up being a longer day/night driving, but made it back safe. If they couldn't keep the original reservation, I expected better effort to find someone who would prefer the bigger truck or instead a good faith discount from my original reservation.
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May 2023 by Boss Lady
Do not use Uhaul storage!!! Majority of my belongings were damaged during their flood 12/22 caused by Uhaul. The insurance company they use will not pay for anything. That’s why U-Haul uses them because they will deny your claim. Avoid Uhaul like the plague!! Thank God i finally moved out of my storage.
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April 2023 by Jamie Thomas
I came in with a wiring issue and Mark the Hitch pro absolutely solved my problem easy so happy with Mark. Veteran friendly. If your having trailer wiring or hitch issues go see Mark
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February 2023 by Angel C.
we rented a storage at this location for it to be flood and we were never informed. when we tried... and tried to reach the management they never returned our calls and then when we were concerned about our property the management acted like it was our fault that our things got flooded and had an attitude with us. if i were you...find a better safer palce to store your valuables.
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February 2023 by Ariel Rivarola
I rented a truck in this location on January 16th and when I was filling it up with gas I saw a lot of gasoline under the truck. I returned to the location and they gave me another truck with empty tank. The manager told me to send the transaction to his cellphone in order to start the claim. They supposed to credit the money I spent for the first truck in 3-5 days but they didn't. I called several times and also text him with no response! Stay away from that location!!!
