-
February 2023 by Angel C.
we rented a storage at this location for it to be flood and we were never informed. when we tried... and tried to reach the management they never returned our calls and then when we were concerned about our property the management acted like it was our fault that our things got flooded and had an attitude with us. if i were you...find a better safer palce to store your valuables.
-
July 2022 by Sarena M.
I can't really review rental of a moving truck because it never got that far. I stood in line behind 1 dude for 30 min with only 1 cashier before leaving. Other employees walking around in the showroom area but no one stepping in to help the customers standing in line. This place sucks.
-
June 2022 by Laura B.
Edit/update 6/23/22: I finally got in touch with the store and they are processing the late fee refund. What an ordeal trying to get someone local on the phone though - if they are busy and can't answer it rolls over to a call center and it's very frustrating when only someone at the actual store location can help you. Changing the review from 2 stars to 4 because, again, the people at the actual store location are very helpful. TLDR: U-Haul has billing problems, no way to rectify the situation, horrible communication, no way to reach store directly other than going in person...Only reason for 2 stars is the people inside the store are nice. Uh oh...Houston we have a problem! I rented a storage unit and set up auto-pay at the store. Out of an abundance of caution I double checked that auto-pay was set up prior to the due date. It was not. I re-enrolled in it again and verified the card was still on file, which it was. Imagine my surprise today when I received a notice of a late fee and non -payment of rent. Attempting to reach the store via phone led me to a call center where I was informed the rep I spoke to could only take a payment from me which included the erroneously charged late fee. I asked for someone who could resolve the entire issue at once and was transferred to a "customer service" call center where I was informed it would be over an hour wait. Luckily they had a call back service so I did that. Again, what a surprise when the rep informed me that auto-pay was still not set up, but the card was on file and then after she refreshed the page it was on. Unfortunately, she could not assist me with crediting the late fee, the store itself would have to do that. Well...I'm unable to reach the store via phone. Just now I received a notice I've been charged for the late fee and the rental. When you are there in person, they are all nice and very willing to help. Trying to reach someone by other means is next to impossible and I just can't drive 4 hours to talk to someone in person. This is a horrible way to handle this situation and until I can get there in person I guess we are stuck with this late charge even though it should have never been billed. The only reason this gets 2 stars is that the people at the actual store are nice.
-
January 2022 by Tommy I.
The young Man assisting me was polite and helpful. The experience was more pleasant and easier than I expected. I have used two other U-Hauls before with less than satisfied experiences. But this Denton location was great. Thanks for great management.
-
August 2021 by Danea Sheppard
Dropped off the Rental Truck here. So nice and helpful. Looking forward to the free storage. Thanks
-
August 2021 by Ben B.
Got a trailer hitch installed on my SUV and the guy who installed it just laid the wiring installation kit for the brake lights in the cargo area. He didn't even fully install it under the car like it says to do. And when I confronted the front desk about it they said that's how they do all installs and that closing the back door on the wires during towing will not hurt the wires at all..Will never go back there for anything. They are the worst Uhaul place I've ever been to and I've used multiple Uhaul places
-
August 2021 by Amanda Harper
Made a reservation online 4 days in advance. Daughter arrived to pick up the truck at the designated time only to be told that the truck was rented at 10 am to someone else. Instead of apologizing, she was told that they weren't responsible for the mixup, basically it was our fault for not confirming if the truck was in fact there (should not have to do that...ever). I called the 24/7 xpressway to try to figure out what the issue was and had the pleasure of being yelled at and hung up on by the angry employee/ maybe owner...who knows why they are so unhappy, but save yourself an unnecessary headache and rent a uhaul from anywhere but here.
-
August 2021 by K Edwards
This isn’t actually a storage or rental facility. It’s just a gross van parked outside of a bus stop with no one around to assist you. Super sketchy
-
July 2021 by Trevor Hicks
Doesn't not exist
-
June 2021 by Connor B.
Every time I call uhaul there's is at minimum a 10 minute wait. When I went there to schedule in person because no one called me back, I stood in line for about 20 minutes while one guy took his sweet a** time. Uhaul has a monopoly on the DIY moving trailers, so they feel like they can take till Christmas to service their customers. Tired of this s****
-
September 2020 by Dalia G.
Rented a truck to move my whole apartment and it was the quickest and easiest moving experience of my life. Wouldn't have been able to pull it off without the truck I rented.
-
September 2019 by Audrey T.
We came in to get a trailer and had some difficulties getting it hooked up. However, Chase and his staff definitely went above and beyond to make sure that everything was taken care of.
-
January 2019 by Carol S.
These people were very helpful when we needed to tow our car from 100 miles away when it became disabled on the way to Austin. We were able to rent a pickup truck and a tow dolly for a reasonable price. We were able to transport it safely to the car dealership in Denton for repairs. The instruction videos were easy to understand and refer to. The staff at this location also gave us a run through. I hope we don't have to do this again, but we will go here first if we need to.
