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February 2024 by George Davis
You can't get in to talk to Noone for assistance
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January 2024 by Bianca Regina
This center steals the packages !!!! They don't deliver the packages, the manager there steals the packages!!!
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November 2023 by Cemone Allen
I applied online for a job here as a Seasonal Support Driver or what the manager called PVD. I went through the entire application process and was able to schedule an orientation date to which myself and others who were there found out that orientation was done all online. We were all given a number to text for the orientation link but as the day went on, I never received it. Hours later I get an email stating my application wasn’t accepted to move forward which I find odd being that I was able to schedule an orientation date. I went back to the center to speak with someone but the manager that was there that morning wasn’t there at that time so I texted the number that was given as the “orientation” to inquire about the situation and was told that they’d get back with me with answers after talking to whomever. Today comes and I still have not heard back. I don’t understand how I was able to complete the application and schedule an orientation date but then have my application denied. I was expecting to start work Wednesday which is the start day the manager mentioned for the position I applied for. Not only that, i tried applying for the same position in a different location and am unable to. It’s really odd to me and I would appreciate if I could get some kind of explanation.
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November 2023 by Sharon Vann
I have tried to talk to a person in Denton but cannot be connected. The MyChoice system is down and my packages are about to be sent back to the sender because they tried to deliver them 5 hours ahead of the estimated delivery window.
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October 2023 by ryan smith
Customer service people on the phone lie and don’t do what they say they are going to do
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October 2023 by Martin Silva
I have been a client for more than 5 years and the truth is that they are very professional. You will find efficient and friendly service. I have met different representatives during these years and the truth is that they have always been very good and reasonable in prices. Recommended 100%."I have been a customer for more than 5 years, and the truth is that they are very professional. You will find efficient and friendly service. I have known different representatives during these years, and they have always been very good and reasonable in prices .Highly recommended 100%."
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August 2023 by Mircin
And now they drop empty packages (contents missing) that were supposed to get a signature.Package delivered to the wrong street. Thankfully that resident contacted me the next day.
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June 2023 by David Marsh
I can see why they only have a 2.8 rating, yesterday I had a delivery made from UPS and today from the same shipper UPS says the address is undeliverable. I get deliveries from Amazon and FedEx with no problems. Just UPS is this way. I am a retired UPS employee.
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April 2023 by Eli Boyd
I worked here as a Seasonal Personal Delivery Driver. The people were friendly. The management was incredibly flexible in respect to days off, personal needs and routes. Extra hours were often available if we wanted it. I would recommend anyone who wants a good seasonal job. Next year, I'm sure to be rocking my brown beanie.
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April 2023 by G26 Jessy
Called customer service and they don't even have the number listed for this center. They damaged my package and we don't have time to wait 5-8 business days for a resolution, absurd.
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October 2022 by Jerry Martin
Just got a job there and I love it... So y'all come on and bring all those packages you need to send, and we will get them delivered there for you!
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September 2022 by The Chiefsonic
Hella friendly staff. Ultra helpful. I just wish UPS had people like this working the phones.
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May 2022 by Mark Lange
Everyone was pleasant and helpful. I am thankful they could help me!
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March 2022 by LaShonda McAdams
This is the second time I have had an issue with UPS in Denton. I must say the first issue was resolved after I had to go to this location to track my package down because the driver did not come to my address. I got a notification over the weekend about my address, I double checked my profile on the shippers site and it’s correct with my unit number. My info is also correct on the UPS site. TODAY a package was out for delivery in Denton, TX and low and behold there is an exception due to weather conditions at 9pm. If you don’t want to or can’t deliver a package late just say that. The weather conditions are crystal clear. Now my package is to be delivered tomorrow. Oh just got an update at 9:44 pm that the delay was due to an emergency situation/ severe weather delay. Screenshots are golden at this point. This has got to be a joke.
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January 2022 by Jeff Stanski
Brent Baker is a driver for UPS and drove past my house saying rude comments with a bad attitude about an elderly neighbor and me blocking the street. I asked him what the problem was and he charged at me to where I had to push him back to defend myself. I get it, sometimes people get stressed but now he thinks it's funny marking all my packages as pick up requested by recipient and are only held for 5 days without any notice given to me about it. The quality of people working here is poor with no management.
