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June 2024 by Sarah
Micro management. Well it's not an effective way of getting a positive response from customers, nor respect from peers. Was in there cashing a customers check like I always do if near the area. A new teller politely told me there could be a fee. I get it other businesses have gotten cheaper. But let the new employee learn and adapt. I don't need the trainer or head teller to chime in and try to sign me up. Annoying and sorry but I didn't care to see you trying to steal the spotlight from your replacements. I'll just go to a different branch due to micromanaging,I don't put up with it.
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May 2024 by Vicki Juarez
Every time I come into this bank.They're always so busy, but nobody in the office.It just seems like this particular world forever.Has it together and it's sad because this is such a large bank
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May 2024 by Charles Ashley
We have always received good service at this location. We’ve been a customer for 22 years. I can only remember one time that I was spoken to inappropriately at a teller window but the manager spoke to me on my way out and I related the response I got and she assured me she would speak with that teller. Every other time I have received change orders with no issue, added a daughter to our account, and even changed the type of account after our house was paid off—all with no problems. Lines inside where I always do my banking business have moved along as expected.
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February 2024 by Yesenia Rodriguez
It's like every weekend their ATM's are always brokenLike why????!!!!Then I go to the other bank and they are also broken ?
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January 2024 by Kent Hicks-Hsueh
Poorest customer service no one answer phone for one question. It is sad to see this kind of service.
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January 2024 by Christian Sagers
I've called about a dozen times across different days and different times and not once have I been able to speak to a banker. I wish I could say something about this branch's customer service, but I haven't even been able to have an interaction with them. I have a question I need to work through that online banking isn't able to solve.
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December 2023 by Stephen Bello
Excellent place to banking
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December 2023 by H McBride
Phone will ring until the automated system says no one can answer your call. No hold system or way to have someone call you back…how does this make sense? I had a question I cannot find an answer to through the automated system.
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October 2023 by Jasmin Ramirez
This bank steals your money, and this location does not even have restrooms smh
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October 2023 by Lexie Rodriguez
The absolute worst customer service
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October 2023 by Ali Kordi
Atms never work either can't accept deposits or not working at all then you go inside because no ATM and no ATM inside either then you have no choice but to wait in line and they only have one person working just terrible place to do business I don't recommend this place at all.
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September 2023 by TONYA TOOMER (Spotless)
They do not charge me to get my check cashed there if I let them know it’s a payroll check. The bank on university in Denton always has a line. Takes up to much of my time on Fridays.
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July 2023 by Elizabeth
I have always liked Welsfargo Bank. I am usually going to the bank after I get off. They have great customer service. Yes at times it takes to long and they don’t always have the tellers that are needed, but such is the life of a bank. Thank you to Welsfargo for being a great bank and always taking care of your people and customers.
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July 2023 by John Martin
Bankers hours literally.
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July 2023 by Mely Zavaleta
I had an appointment at 2:30 and they never gave us terrible service ?
