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November 2025 by Maria Fe
Their Customer Service representative was very helpful, she was busy but was trying to accommodate us all as much as possible.
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October 2025 by David Knox
I was supposed to have an advisor call me back. And of course I never heard from him. I talked to him on a Friday he was supposed to call me on Monday and I never got a call. I'm assuming you have to be rich in order for them to want to talk to you. There was a guy at the Plano branch with more willing to help
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September 2025 by BG Vlog
Chris is very professional and care about his costumer and tells everything and explain.
Best bank experience ever🔥
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June 2025 by Melvin p
Maria helped me deposit money from my account into someone else's account. I asked her that I prefer transfer it somehow so that it would not cost me any transaction fee, and she offered me a cashier's check. She was going to waive the fee, but I said I brought a check if that works. Long story short, she was patient and knowledgeable.
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January 2025 by Rebecca Sills
No other words than poor and ignorant staffing. This bank will not help you with financial questions or financial accounts over the phone. Do Not Waste Your Time if you are wanting an investment bank.
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January 2025 by Megan Younker
I was lucky to be assisted by Rodney this morning. He had a wealth of knowledge and was more than willing to share and help provide me with any and all information to make the decisions that worked best for me. He was not only an absolute professional but also incredibly kind.
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October 2024 by V Singh
If you are a person of color stay away.
I have never encountered such disrespect from someone behind the counter.
They act like you are a burden on them and proceed to make racist remarks.
They will make you wait upwards of
10 minutes while they gossip about UNT students with accent ( apparently their money is
NOT good enough)
Overall a disgrace to Well’s Fargo banking institutions.
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October 2024 by Robert Didion
Came here to break a $100 bill. Closest bank to me. Since I don't bank with then, they can only break a $20 bill
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September 2024 by Nick DeMore
Rude and lazy bankers
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July 2024 by Monica Soto
Very bad service,
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July 2024 by Erika Kerr
Drove from Oklahoma without knowing I needed an appointment, and the bankers took care of what I needed.
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July 2024 by andie Batangan
Saturday drive through close again ?
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May 2024 by Sarah
Micro management. Well it's not an effective way of getting a positive response from customers, nor respect from peers. Was in there cashing a customers check like I always do if near the area. A new teller politely told me there could be a fee. I get it other businesses have gotten cheaper. But let the new employee learn and adapt. I don't need the trainer or head teller to chime in and try to sign me up. Annoying and sorry but I didn't care to see you trying to steal the spotlight from your replacements. I'll just go to a different branch due to micromanaging,I don't put up with it.
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May 2024 by Vicki Juarez
Every time I come into this bank.They're always so busy, but nobody in the office.It just seems like this particular world forever.Has it together and it's sad because this is such a large bank
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April 2024 by Charles Ashley
We have always received good service at this location. We’ve been a customer for 22 years. I can only remember one time that I was spoken to inappropriately at a teller window but the manager spoke to me on my way out and I related the response I got and she assured me she would speak with that teller. Every other time I have received change orders with no issue, added a daughter to our account, and even changed the type of account after our house was paid off—all with no problems. Lines inside where I always do my banking business have moved along as expected.
