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February 2024 by Ronald Blanco
Worst service ever
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January 2024 by Wouldnt S.
Poor quality parts, poor customer care, bogus warranty. I purchased a faulty fuel pump from this location and had a local mechanic replace it. I later brought my Bronco to a mechanic who said it was leaking and he replaced it with a Napa fuel pump. When I returned the faulty fuel pump to the store, the counter person told me it was under warranty and that I would get a refund but he needed the manager to issue the refund. After waiting 15 minutes for this to happen, the manager told him to tell me that he couldn't refund it without the original box(instead I had it in the Napa box) even though it was a faulty fuel pump. I left the faulty pump with them for quality control, but never received a refund.
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January 2024 by xzhacker13
Extremely helpful, very diligent workers. Shout out to Robert for all his hard work replacing my extremely corroded battery
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January 2024 by KS Mitchell
Loved it.. the customer was above and beyond!!! Will definitely go there again and again!!
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October 2023 by Big Daddy
Great customer service. Thank u
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September 2023 by Jamie Elrod
Its the worst auto part store Ive ever been to. They wont back up there products even with warranty they weasel there way into buying another product. The manger is trash the whole management to employees need to be replaced!
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August 2023 by Jo Ocegeda
I’m going to start by saying “I hate looking for auto parts!” However, every time I come here the associates go ABOVE AND BEYOND to help me! Today, Junior helped me out. They didn’t have the part I needed. However, gave me several options to help me out; have it delivered to the store later in today, check inventory in other stores, etc… If you need parts, the DeSoto store is the place to go!!!
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July 2023 by Brandon Davis
Great service. I love how they don't try to up sale or talk clients into spending more than needed.
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April 2023 by CHARLES R JOHNSON III
Jimbo, thanks. Will always be a Die Hard fan......Platinum
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March 2023 by cynthia williams
Poor service either the gentleman didn't care to really be concerned about my problem goes on to tell me that they're not mechanics duh, I know you're not sir, see,even if you were this will be the last place I will bring my car to get fixed, your tack customer service is lousy no concern, waste of time coming there?
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February 2023 by Rudy Cobarrubias
Good experience, the associate didn't acknowledge me until I had a question about what oil filter I needed, other than that the store is clean and well kept ? I enjoy stopping by here wish customer service would improve
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February 2023 by Marcus GodsChild Lee
Great place to shop I needed help with a headlight and a boost for my car and Stephen (one of the employees) helped me out with everything and was great with the other customers highly would recommend
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February 2023 by Dana Webb
Brand new store and they still diehard batteries
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November 2022 by A. Roberts
Very clean store ,Honest people work here!
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November 2022 by Tommy Gree
Internet order without a problem. Had everything ready, quick check out.
