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January 2024 by Xavier Haggerty
If I could give them 0 stars I really would. I had a horrible experience with these people. First of all they tried to overcharge me on parts that didn't need to be fixed. Of course I declined the service. Then they gave me my keys and my truck wasn't ready to drive. When I drove off my oil pressure gauge went all the way up to full pressure which concerned me and made me turn around to get things checked out. That's when I found out nothing was put back in place. Multiple sensors were unplugged, my air intake wasn't put back and my coolant reservoir wasn't bolted back in place. Even made my check engine light come on. My truck legit hasn’t driven the same since. This was my first time there and I will never ever go back or recommend anyone going there.
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January 2024 by Charmaine Wallace
I'll give them a 2 because at least they didn't charge me a diagnostic fee. But I drop my car off on a Monday evening. Tuesday they hadn't looked at. Wednesday, they hadn't looked at it. Gotta check with management. So and so left home because he's sick. Called Thursday morning, he is almost done inspecting vehicle. So by late morning Im expecting somebody to call with diagnosis. No call! I was back there mid Thursday to talk in person. Ma'am we can't fix your car!!! Not ever going back.
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January 2024 by Jeffrey Kassa
A+ team and customer service. I asked them to completely replace a large F-450 V-10 engine along with a bunch of other small stuff. It was done on time and the engine is running perfect. It's like a brand new truck!
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December 2023 by Janet L. Jones-Davis
Excellent all around! Polite, helpful and genuinely caring, as well as exceptional service and financing. My husband, John Beck, and I have been doing business with them for sometimes now, and we have always been impressed with the way they do business. OG worked tirelessly to get us going. We sure do appreciate him, along with all the staff. THANK YOU!We are lifelong customers!
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November 2023 by W. drake hood
Work in progress, there are a few things that need to be addressed after short tail 350 transmission overhaul for my '85 Chevy pickup. Whenever I have a load of firewood on the back it runs different than before and makes a few noises whenever I excellerate, it took a little longer than I was told to fix. Still evaluating their work and services. However they do give total retribution, communication and professional courtesy.Service: Transmission
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October 2023 by Olga Rios
Upon arrival, I was greeted by a very sweet and precious young lady. I handed her my keys and my experience started. As I sat down, they moved my car around to get started. She came back saying that the plug was almost off and I got there just in time. She said they cleaned up where my oil started coming out of under my car. They did my oil change said my tires, brakes, filter everything else looked good they didn’t try to sell me anything extra. My experience was perfect. I will definitely be visiting them again. I told my family about my experience. And I will definitely recommend them to my friends. Thank you for the good and honest service.Service: Oil change
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October 2023 by Ashley Samples
I have been coming here for while for 2 cars to get serviced and all I can say is great job, once again. I called, they answered clear and professionally and was told if you get to location in a timely manner we can do before shop closes for the weekend. Drove straight there and was seen promptly and car went to back and before I knew it,keys were back in my hands. Thank you for assisting me.Service: Oil change
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October 2023 by Bryan Rodriguez
I’m usually kinda worried when it comes to using mechanic shops I’ve never used before because you never know what you are getting yourself into. But this time I struck gold when going to Allstate Transmissions for my transmission work! From the time I walked in till I went home, the experience was very awesome. The front desk lady Ms Desirae was extremely helpful and very thorough about the work that my truck needed and the process envolved. The owner even text me a few days later personally to ask how my visit went. I really appreciate the whole staff here and how they made this otherwise annoying situation a pleasant and easy experience! I’ll definitely come back and invite my friends and family as well!!
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October 2023 by Michael Irvin
The work was performed in a timely manner, however there was several screws and punch screws missing from the reassembly.My vehicle appears to be running well I'm going to take it out of town this weekend.I recommend this place, however there were issues with using my credit card versus cash. (Transaction fees)
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September 2023 by Dominique Alia
I recently had my Lexus serviced, and I couldn't be happier with the experience. From start to finish, they provided top-notch service.The staff was not only professional but also incredibly friendly and knowledgeable.They have earned my trust, and I'll definitely be returning for future servicing. Thank you to the entire team for a job well done!
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September 2023 by Nelson Lancione
My experience with allstate transmission what's extremely good.They helped me out with my warranty company and took care of me and my car. Rich gave us A class service. I would recommend anybody family or friend to go to Allstate.Service: Transmission
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September 2023 by Mandy McDonald
Are experience at this place was phenomenal. Rich to the time to explain to us everything we needed to know. And he handles our extended warranty company. That was so difficult to deal with. If you have any transmission problems this is the place to go.
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September 2023 by Mizzy A
My response to Allstate's reply: So you "thought" a transmission service would fix the issue, but it didn't. In what way is it ok that I get held accountable for your mistake? How are you trying to save me money, but also charging me for your mistake? In fact, I specifically said I did not want to bandaid the situation. Also, why did I decide to go through the dealership? After waiting and following up for 11 days, I couldn't get a basic question answered about the warranty information. Overall, it is just a complete disregard for service, communication, safety, accountability, and competence.Im leaving this review in hopes that someone can learn from my mistakes. When dealing with them, get EVERYTHING in writing. They have a text service, so you can use that for communication that is documented. If you talk to any of them on the phone, especially Desiree, be sure to follow up documenting what was discussed and make them confirm. This place was recommended to me by a friend. Im not sure if there was a staffing change or what, but I've had the terrible experience. Nothing they've said has been truthful. I specifically stated that I was there for a 2nd opinion on a transmission repair quoted to me by the dealership. They said that the dealership lies about services like that and they would do their own diagnosis. I was told that the tech said he felt the motor mounts were causing my car to jerk forward and no need to replace the transmission. He also noticed that a valve needed to be replaced. I agreed to the motor mount replacement, expecting my car to be fixed, going based on the tech's expertise. I also agreed to fix the valve since the tech said he noticed it during his inspection. I get my car back two weeks later, and the issue is still happening. I called them back to find out the tech on my car had unfortunately passed away, and now no one has an update on my car, so another tech has to look at it. Now, all of sudden, the mount repair had nothing to do with fixing the original issue of my car jerking forward. It was simply a repair that needed to be completed in addition to my valve & transmission replacement. That's not at all what was originally communicated to me. They opted to credit those charges to the transmission repair if I went through them or refunded me since the work done didn't fix the issue. Now, that is not what was said either. Also, they keep saying they have to talk to Billy or that Billy will get back to me, and I haven't heard from him once. There's more to this as it's been an ongoing issue, but for length purposes, im summarizing. I wish I didn't have to go through this, penalizing me for their negligence, and refusing to take accountability. Please learn from my mistakes.
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September 2023 by Robert Hilliard
Had to get some AC work done on my vehicle and not only did it take them a couple of days to finish the work, Rich and Darlene's customer service was top notch as they kept me informed with phone calls to update me on what was being done which put me at ease to the point that I didn't worry about when my car would be ready. Also the amount they quoted me was way less than the actual payment made, so they do try their best to not charge you and arm and a leg. I will most definitely continue to take my vehicle there if I have any more problems with my old bucket. Thank you Rich, you are awesome sir.
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September 2023 by Deron S
I'm a disabled Army Veteran on fixed income. I went there to find out what my p0443 code was and they charged me for a diagnostic, told me it was a wire and charged me 300 bucks. The light and code was still on, they told me they fixed some internal wire that the mechanic wasn't able to show me. There no diagnostic printout of my problem just a paper that said fixed wire. I had to spend more money to get it diagnosed again. This place is not professional or veteran friendly. I do not recommend this place. Read other reviews!
