-
April 2025 by Saishé Ford
Schedule an appointment and still couldn’t be seen on time. This whole bank is a waste of time.
-
January 2025 by Anthony Stogner
This bank is very overwhelmed and has very poor service. I set up a meeting to discuss an account and waited past the meeting time. 15 minutes later some one came out to placate everyone waiting with no check in tablet. I will be visiting a different branch in the future.
-
December 2024 by Paul Ladd
This is the worst bank I have been too for business deposits. They make you wait and serve many people while you stand in line and then after you get to the window they ask you to take a seat!! Horrible service!!!
-
October 2024 by Mister Myself
These people are on something. With multiple forms of ID they are withholding money from customers. Without a badge, they want access to your personal and private information that is beyond the scope of their authority. I dont care about policy, I care about the Law.
-
August 2024 by Catherine Grant
As a longstanding client of Chase Bank (more than 20years) and dealing with many different people (personnel) in different branches in several states including New York this Branch in DeSoto has the most personable, accommodating friendly, hardworking pleasant personnel!!! Be sure to check this branch out !!!
-
July 2024 by dominic mauldin
Drive thru wait was over an hour and a half. Just to be told they can help me. I might have to close my account after 15 years
-
January 2024 by Melanie Hawkins
I now fully understand why this branch has such ratings. The service is poor and extremely slow. I came into the branch to get information about an account product. There is no sign or any way to check in. The two people that work with accounts were helping one customer and one of them tells me to just have a seat. So I wait twenty minutes and then another person who works in accounts came in the door and spoke. Then the two and the one that just came in go to the back together. About six minutes later, they all came back out and go back to working with the one customer. I waited ten more minutes and then left and nobody said a word. 30 minutes later and I still don’t have the information I came for. Whatever happened to customer service? I will never return to this branch again.
-
January 2024 by Jas C
Poor customer service
-
November 2023 by Terry S.
Chase bank in Desoto has the worse banking experiences I have ever had. This is not new to this bank. I always say I am never going back. Now it is final. NEVER. Perhaps its the area and they don't think people in this area deserve better. Drive up the street to the next city and get a completely different experience and certainly don't go North to Chase Banks. You would think it is totally different companies. PITIFUL!
-
May 2023 by Carina Tejada
Not helpful at all.
-
July 2022 by Mark Wesley
Went through the drive thru, so nothing was out of the ordinary
-
July 2022 by Junior Jones Jr.
Went through the drive thru, so nothing was out of the ordinary
-
April 2022 by Charlsey Coleman
Dre Mitchell is amazing! I was having problems with my account and he was so well dressed,polite and patient with me . Thanks so much Dre for your professionalism. I will only request mr. Mitchell for all my needs
-
April 2022 by Maddcamp67
Slowest service of any branch….One person working the counter and drive-thru…don’t go here on your lunch
-
September 2021 by Hazel Banks
Wil not answer phone. No matter how often you call. They are friendly but need to have more help.
