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January 2025 by Jermmie Davis
Everything is booked at this branch the banker won’t assist me… once again. I had go to another location waste of my gas money
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October 2024 by sha handy
I had an appointment set today to see Anabel Umambong. I received text from Chase on yesterday and today to remind me of the appointment. I got here to the bank and was told the she is not in and will not be in today. What!!! Awful customer service! This location is awful at this!! Every time I come to see a banker…just awful! Desoto residents deserve better!! I will not go to this location again and I would advise anyone reading this to choose another location for your banking needs.
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July 2024 by AL Huron
Just started using this branch. Not all bad but literally impossible to talk to someone by phone. Really tough to correct inaccuracies. The buisness line just rings and rings no answer.
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February 2024 by Carla B.
Used the ATM.Majority of the time they work.
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February 2024 by Lisa L
I wish they would answer their phones. I have tried numerous times throughout the day, for two days straight, and no one will answer the phone. Very frustrating.
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February 2024 by Dee Barrientos
This branch is horrible. I have ever been to bankers are so disorganized. They schedule you an appointment you show up than they are like it was yesterday. I had to ask for the day off work to come to the appointment and I come across this. Please don’t come to this bank your experience I bet you not will be not nice. Also noticed they are very racist.
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February 2024 by iyad nash
Worst service ever 45 minutes to make a payment
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October 2023 by Jandon L.
Scheduled an appointment only to show up and be told that the banker called in due to an emergency. I was not contacted to reschedule prior to scheduled appointment time, & no other banker could take full her spot. Extremely unprofessional and no respect for customer's time.
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February 2023 by Eric Hilton
Rude people terrible place to bank
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February 2023 by Dah Chavez
Clean and professional!!
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February 2023 by Donovan Love
Terrible customer service. I was told by multiple specialist over the phone that I had to go into the branch to get my identity verified. This is the closest chase to my house but One of the tellers told me that they were understaffed and didn't wanna help me. She told me to go to another chase location or to call a specialist even though I told her that the specialist already told me that I had to come into the branch. She was rude, she should be willing to help her customers wether the branch is understaffed or not. Do your job or get a different one.
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February 2023 by Aaron Segura
The associates bankers are rude at this location are rude. On their phones. Ignore you well they finish their personal conversation. No to mention the foul language being used. This Is definitely not a branch I would not come back to.
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February 2022 by Aujanae Ford
I’ve been consistently trying to call to talk about my credit card and every time they always hang up on me and recently I tried calling to Close my checking account and I was on hold for 30 minutes and then somebody came on and asked me my information again ( the 3 person ) and put me on another hold for an 30 minutes !
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February 2022 by Maseii O.
A representative called to tell me someone turned in my lost card and gave an hour to come get the card before closing the card. What was the point of even calling? A professional business would have called earlier or allowed more time to get the card.
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February 2022 by Brian Byerly
Always courteous no matter what branch I visit. Their customer service is what stands out. We as people will make something seem so big. I read one review saying a young lady was smacking her gum while working the drive thru.Get out of here with that. That seems made up.
