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May 2025 by Barbara Stephan
Someone has repeatedly used my cell phone number at checkout which is linked to my CVS account and used my coupons. CVS customer service does not care and will not implement a solution to protect their customers. They said they don't have any safeguards to protect customer's accounts from being used if someone uses the phone number tied to their ExtraCare account. I explained that adding a PIN code would be an easy solution, that they should start that immediately. There is currently nothing this company is doing to protect my account from being used again, and having my credits/coupons stolen by again if someone inputs my phone number. This company should take customer account security better. I will stop shopping at CVS if they cannot protect their customer's account info and coupons from being stolen.
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May 2025 by Margie Earl
Store is very clean and organized. Really friendly and helpful workers.
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April 2025 by Adam Acosta
Pharmacy is trash
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January 2025 by MrsCampbell Soup
Horrible customer service. You stand there and they don't even acknowledge you're there. I switched to the cedar hill location because of the poor treatment and bad attitudes of the techs here, but my child's prescription was still sent here. I've used the same insurance card for over 10 years but the tech said it wasn't on file. USER ERROR. I didn't have time to switch the meds to cedar hill but I will ensure it NEVER comes to this location again. I wouldn't pick up a pack of gum from this location. That's how bad it is! I'm not even a fan of AI but I'd rather deal with a ROBOT than deal with the Humans at this store.
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January 2025 by Emily Simmons
Kalu A. This is for you sir.
I've been to a few pharmacies but I've never been to one as confusing, unprofessional and as RUDE as this one. My boyfriend just had shoulder surgery and we were picking up a hydrocodone prescription- no big deal right? Wrong. After the insurance and DOCTOR approved the prescription- we got in line at the drive thru. As we get to the window, we hand them our second insurance card to see if it will cover the cost. The pharmacy tech said we would have to get back in line and the pharmacist would have to help us when we come back around. Okay sure thing. We wait another 15 minutes in line and when we come back up to the window- we are met with the most condescending, arrogant, judgmental and rude professional person I've EVER met. I truly was in shock. I've never been treated that badly by a professional person- let alone someone filling a prescription that a DOCTOR has already approved us to have. You would have thought we were trying to buy drugs from a back alley drug dealer. I truly felt disrespected. He was curt and raised his voice several times at us as if to scold us. It was at the very least, a very strange interaction. If you hate your job, don't take it out on people at the window. Just fill the damn prescription, because believe me, I have better things to do than stare at your miserable face.
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November 2024 by Harriette Z Malloy
Sunday evening I went to CVS on Beltline in DeSoto. I got there 15 mins before closing. I knew one rx was ready, the others were not. I spoke with the pharmacist David, & said I was hopeful that the other rx’s could get filled before closing. He spent a few mins on the computer, & then got to work filling them. My husband had spent the afternoon in the ER due to a kidney stone. I told David how much I appreciated his help, that we had had been to the ER, etc. He said he knew the combination of meds was for a kidney stone so he decided to get it done, as that is such excruciating pain. He was so friendly & so kind. It was 15 mins past closing by the time he was done filling them. I am so thankful for David’s kindness.
While I was there another customer came up right at 6pm. I can’t remember the young lady’s name, but she said “sir we’re closed, but what do you need?” He was there to pick up & she quickly came to the counter & helped him. I’ve had a lot of unpleasant experiences in this location, but this past Sunday evening was really very wonderful. Thank you.
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November 2024 by Malvin Mayfield
CVS has friendly, respectful and professional staff and very helpful from the front end to the Pharmacy, all staff at the Pharmacy are so professional and helpful, a Super Awesome place to shop.
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October 2024 by Linda Harvey
Pharmacy hours posted to open at 9am. It's 9:15...still closed. Really???!!!
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October 2024 by Fonda Smith
I have a pick-up order so I showed up at the store at 8:20am. The hours online state they open at 8:00am. The doors are locked! It’s annoying and frustrating to have to wait until they decide to open the doors when it clearly shows they open at 8am.
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September 2024 by J O Y
New to the area and first time at this store. Customer service was good inside the pharmacy. The line moved quickly and the young woman employee working register was friendly.
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September 2024 by Brian Kelly
I received great customer service from a lady named Charletta in the pharmacy. There were a lot of customers and she multitasked like pro. It was so refreshing to get great service.
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September 2024 by P Bush
Great service provided by the CVS Mgr. KEVIN. Keep up the excellent professional work!!
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August 2024 by Ro Monique
My called several times to provide authorization for my prescription. Sadly no one answered the phone & needless to say I wasn't able to get my meds. With every visit they've proven that they don't care and just there to get a check. Think twice before assigning your family to this location.
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June 2024 by Brandon Andrews
Store is in the hood so they treat couponers like thieves
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May 2024 by Aletha R
Picked up my prescription
