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March 2024 by Benjamin Garcia
Relatively, this restaurant does not deserve even a single star, I ordered an order on Uber Eats and I didn't get what I ordered. I'm very upset. I don't work to give away free money to large companies or it's all due to the employees' error. They should pay attention and make sure. that everything is in order 0 stars very disappointed I would like a refund
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March 2024 by DallasLibra 85
The donut honestly wasn't that good. Seems more on the manufacturer side. Meaning stale or it was sitting out for a bit. The hot chocolate was great. Maybe this is just how their Donuts just taste, but I was just expecting something different. I ate a chocolate donut and it was ok. The glazed donut was stale.The staff was friendly and the customer service was good.I would like to go back and try something different. There are plenty of things on the Menu that could be Wonderful.
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March 2024 by uniquka christian
I just have to be completely honest about my experience here the other day. I brought my two little boys and my niece to grab a snack. Upon entering the door, the young man behind the counter was less than friendly. In fact customer service was non-existent. He wasn't warm or welcoming. As a matter of fact he just seemed to be absolutely miserable. I am one to give people the benefit of the doubt, thinking that maybe he is just having a hard day, but you cant always be that way all the time. Especially when my little boy asked him a simple question about if they had chocolate donuts with sprinkles and his response was so cold and unfriendly. Really? Do you not know how to talk to a little kid? Anyway we placed our orders and when it was time to pay, I kindly said thank you and and his response was, "uh huh", and just walks away. Beyond the subpar customer service, the condition of the store itself was unacceptable. There was trash and crumbs left on the tables and all over the floor. I also noticed a little ladybug casually crawling along the edge of the table. Ladybugs are cute, but I would prefer not to have any bug of any kind hanging around any place where food is being prepared and consumed. Now granted, there was only two employees working at the time, but it wasn't as if it was a crazy busy breakfast or lunch rush. Business was slow, we were the only family in there. At some point, I'm sure one of the employees could have found a couple of minutes to at least clean off the tables and maybe swept up the floor with a broom.I mean come on, this is supposed to be dunkin' donuts, you know their slogan, "America runs on Dunkin". Well if that is the case, this store is losing the marathon. Customer service and a good representation is everything. We won't be returning to this location.
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March 2024 by Samantha Medrow
I don’t know what it is with there bagel bites they always taste chemically burnt and awful I’ve gotten them twice and I figured I would give it one more chance but it taste like straight up
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March 2024 by Erica Baesa
$9.80 for this. I ask for no whip so the coffee can be filled to the rim, yet they put whip! & when I give it back they remove the whip and give it back to me all messy! I’ll just stick to Starbucks
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March 2024 by Jose y Keila Cardona
We need more Dunkin in TX
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February 2024 by Shadaria
Workers always have nasty attitude like they hate their job . Food not
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February 2024 by Linda Klager
Great location and good prices.
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February 2024 by Ben Boone
Bro they messed up every order I saw sitting and waiting for the wrong coffee some how.
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February 2024 by Amber Templin
The customer service representative we ĥad the pleasure of meeting today seemed to be very pushy. She had aus wait when we walked I. Wich wad fine even though there was no one else in the building besides another guy waiting to order before us, but it was no problem for us to wait we are patient people plus we are looking at the menu. So as soon. As she is ready to take our order she approached us with a very impatient and pushy demeanor she asked what we would like and we had a couple questions about the donuts when she answered our questions she kind of answered in a condescending way and didn't really give us much information regarding the questions that we were asking so without knowing too much and the letters on the menu being really small my fiance went ahead and ordered the variety dozen of mini Donuts they were very dry and look like they had been made probably the night or day before as he was ordering them she was very impatient and pushy on waiting for him to explain which minis he wanted and how many he wanted then I was still looking at the donuts and she was aware I was not ready yet but was still being very impatient and pushy and getting us to order our Donuts I ended up ordering just a regular glazed donut and a vanilla sprinkle donut and I was very dissatisfied with the way they were both dry and by that point very dissatisfied with the customer service experience I was having I have some questions about the bigger Donuts and she spoke to me in a very demeaning way asking me how many donuts I wanted I told her I was not sure she again repeated herself in a very condescending manner I have never had this experience at Duncan before but this is my first time at this location I was astonished at the way we were rushed and treated during our experience here and by the way she skipped over the other guy and he was upset because she didn't take his order I was at this Duncan around 2:00 p.m. on Wednesday afternoon febuary 7th and really I feel like I wasted my $15 on a few dried donuts and terrible customer service wouldn't recommend this location!
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February 2024 by Don Loftis
They neeeeever have everything. They need to change who does the ordering. I AM TIRED OF HEARING "WE DON'T HAVE IT" EVERY TIME I ORDER...
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February 2024 by Rick Vaughn
Asked for 2 scoops in a cone. Told me he couldn't put it in a cone??? Won't be going back again. I can get my own ice creame and cones, thanks. ?
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January 2024 by jahaida colon
Antoinette was great
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January 2024 by Rosa Hernández
Very bad
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January 2024 by Syreeta “Chef ReeRee” Ferdinand
"Dunkin' Donuts never fails to deliver when it comes to their black coffee. Every time I stop by, I'm greeted with a rich, bold brew that hits the spot just right. The consistency is impressive, ensuring that every cup is as satisfying as the last. Plus, the affordability makes it even more appealing. If you're a fan of no-frills, delicious black coffee, Dunkin' Donuts is definitely the place to go."