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September 2025 by Allison Moss
A Five-Star First Impression — All Thanks to Bobby and Ms. Gina!
From the very first phone call, my experience with Extra Space Storage has been nothing short of exceptional. I had the absolute pleasure of speaking with Bobby, who was not only knowledgeable and helpful but also incredibly personable. He listened intently as I shared the details of my storage needs (probably oversharing a bit, to be honest!), and he responded with both professionalism and warmth. He patiently answered all my questions and helped me narrow down the perfect unit size based on my situation.
What really stood out was how natural and human the interaction felt — Bobby shared relatable bits of his own life, making the conversation feel more like catching up with a friend than a customer service call. By the end of our conversation, I didn’t feel the need to look anywhere else — Bobby was the reason I chose Extra Space Storage without hesitation. I even asked to leave feedback right away because service like his deserves to be recognized.
And it didn’t stop there.
Moments after our call ended, I received a follow-up call from Ms. Gina, the on-site manager at my storage location. She greeted me with such warmth and hospitality, walking me through the facility’s hours, accessibility, and what to expect. Her kindness and genuine care made me feel like my belongings would be safe and well looked after — almost like they were being stored under the care of family.
While I haven’t officially moved in yet, I already feel confident and grateful knowing that my items will be in such good hands. Thank you, Bobby and Ms. Gina, for turning what could have been a stressful process into a smooth, reassuring, and even uplifting experience.
Highly recommend!
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September 2025 by Miss Tech
Maegan was extremely helpful!!
By far the reason I chose this exact location amongst others. Customer service was amazing! It truly makes me feel better knowing I’m storing my most personal equipment under her watch!
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September 2025 by Dewitt Mathews
Very helpful and courteous.
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September 2025 by Taylor Stricklin
Clean facility, friendly staff and they were able to help me find the exact size I needed.
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September 2025 by Daniel
The manager Megan was so friendly and awesome at helping me with what i needed
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September 2025 by Micah Miller
The staff is friendly and responsive. Clean spaces. Very helpful. Would recommend.
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September 2025 by Dwayne Henderson
friendly staff, clean facility
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September 2025 by Sonia Moore
Meghan is so patient and kind. My space is affordable and accessible.
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August 2025 by Yahnina
Gina was absolutely wonderful. Very professional and personable. Her customer service is outstanding. She was very knowledgeable and made me feel at home.
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August 2025 by Jafus Johnson
Ms Gina and Megan were a great help!
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August 2025 by Josh Tafolla
Great customer service, ask for Gina is the best!
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August 2025 by Ndy Taf
Love Gina
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July 2025 by Cathy Sharp
My experience with Extra Space Storage today was very nice . I felt like all my questions was answered, and done very professionally I would definitely recommend family, friends to this company.
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July 2025 by Stefanie Smith
Service has been great and the manager is pleasant as well as Alex was so down to the earth.
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July 2025 by rhanelle Ellington
Maegan is so helpful i would recommend.
