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October 2023 by Penny Fuller
If you have to wait in line like you are at a concert and it 4 tellers stand there.It's something serious wrong with pictureThey don't even greet their customers.I been banking here for years it has not always been this unprofessional.The locations are so polite and helpful.The trainee was more polite than the one training him. But this behavior begins at management..This world is a mess no its the ppl in it ..
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June 2023 by Ann Mae
This place is Horrible! The staff members are unprofessional and inattentive. Multiple staff members up front and none acknowledge the long line of customers waiting to be helped.
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February 2023 by Jermmie Davis
Bank is evil.. wouldn’t open a account for me and said the bank ending a “banking relationship “ with me unknown reasons I haven’t did anything wrong I I close my last account with them a year ago with a zero balance never been late or had any overdrafts. The bank wouldn’t tell me why .. I called customer service and they had no idea and no history of me banking with them before ..won’t be coming back to this location . The location is too ghetto
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August 2022 by Jessica Mancilla
(Translated by Google) 4 people in the facility and only one window open what is happening with this Bank and its service its staff are already abusing our time and our patience my wait was 25 minutes online and we were only 2 customers more attention please or we will have each other to go to another bank.???(Original)4 personas en la instalasion y solo una ventanilla habierta que esta pasando con este Banco y su servicio su personal ya estan abusando de nuestro tiempo y nuestra paciencia mi espera fue de 25 minutos en linea y solo estabamos 2 clientes mas atencion por favor o nos tendremos que ir a otro banco .???
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April 2022 by Tracie P.
They always block your transactions for dumb reasons. Don't check with you first like the other banks do. No alert. No call. Just inconvenience to you and no way for you to access what is supposed to be your money. It's awful.
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March 2022 by Anedra Thomas
Three times my sons account has had fraudulent activities once through Zelle and he do not have a Zelle account set up over $1,500.00 was taken out of his account and no one from Fraud caught the suspicions activity he was checking his balance he contacted the bank they gave him a hard time. While he was on the phone with the bank to have a new card mailed out someone took money from his account with the new card number so the bank change the card number again and remove access to online banking and will not allow my son online access. Then the bank put the money back and came back and took $350.00 stating they put to much back which is not true he still have not received that money. Then a 2nd time through ZELLE money was fraudulent stolen no access to online and no notification from the Fraud department still have not received all his money back. Now a 3rd fraudulent charges through cash app over 200 cash app withdrawals on the same day and no notification from the Fraud department and was told they do not have a lobby area where he can come and speak with someone and they have charged all these overdraft fees..This bank do not care about their customers.
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February 2022 by Ms Juliana
I hate this bank. I wish I never took "advantage" of the $1 sign up cause this ENTIRE 1+YR them has been so disatisfying
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January 2022 by Staycee Pfeil
terrible service took along time then they say my lane closed wait for next person then when i get there after i make the deposit i try to get change and she tells me she only has bills i have to wait for next teller i have gotten change many times and wherever i was they got me change what is happening at this location
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November 2021 by Jason O.
I am stuck in the house due to Covid and you halve blocked my mobile transactions therefore 9 do jot have any access to my own money. So why do I have a bank account with no access to my money, I will be coming to close my account with Covid and all!
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October 2021 by Redd Redd
Very helpful the employee was on her business line git busy real fast and she quickly got another employee that was already prepared to GO..with the flow of TEAM WORK AND BACK THEY WERE FINISHING UP WITH ASSISTANCING with OTHER CUSTOMERS THAT DAY....thanks FIRST CONVENIENCE TEAM .&.I CAN SAY FROM ALOT OF EXPERIENCE WITH YOUR OTHER LOCATION AS WELL..threw out years this back has been very good with being CONVENIENCE "even tho I have a issue with a issue that has not been fairly resolved ON MY behalf..#SO I won't let that keep the WHOLE TEAM OR COMPANY from getting THERE TRUTH " or :"STARS THEY EARNED..2021 and threw out the years before ???....IJS.?YOU ASKED????
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July 2018 by Bernard White
Run this bank promises too much and delivers little. Its convenience okay only to them. The worst bank i have ever seen.CROOKS
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November 2017 by Michael Johnson
If I could give this bank a -5 stars I would! I was wrongfully charged by a Airbnb and these people hit me for a overdraft fee. It took 3-5 business days for Airbnb to return the money and while I was waiting for that they hit me with a negative balance charge. They wanted proof that is was a mistake in order to get the overdraft fees off. Needless to say I told the supervisor I would pay the overdraft fees just so I can close my account you crooks!!!!
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July 2017 by J W
Don't look for smiling faces this is a miserable set of bankers every last one is sad and having a bad day
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April 2014 by M Jackson
Love it
