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December 2023 by JustlikeKay
The shower in my room barely worked, it just kind of dripped out with no pressure at all. They say that breakfast is available from 6am-11am, but by 9 am there were no breakfast items left and they do not refill it . So unless you plan on eating at 6 am, forget breakfast . The rooms were nice and it was cleanFood & drinks: Tan out of breakfast by 9 am and no microwaves in the rooms
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November 2023 by Jake Baber
Great staff incredibly helpful and kind, spacious rooms wonderful bathroom with good water pressure but good god guys what are you doing with those sheets. My sheets consisted of a paper thin sheet cover, then a nearly just as thin fleece blanket, followed by an equally thin final sheet the material of which i could only describe as what they make parachute pants out of and to top it off the bed sheet cover was either stained with dead bugs or the bugs were dead underneath it leaving a weird shadow. everything else was a 8/10 the beds are 0/10
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November 2023 by Ed Thompson
The Glo by Best Western in DeSoto was an almost 5 star review. The hotel looks amazing with modern decor and appealing amenities that make you want to come baack for another stay. Room was on point. Customer service from all the desk clerks was top notch. The location was close to many food options and had quick access to get back into the city. Everything about my stay made me feel like they owed me nothing.But.... I take issue with the credit card authorization process. Upon check in they held $25 for incidentals that will be refunded at check out and may take 7 to 10 business days to appear back in you bank account. That didn't bother me and I agreed to it. I check out and 20 days later still hadn't gotten the refund from the hotel. My bank was the transaction was still processing. I called an spoke to a very helpful GM to explain my situation and to offer some advice since I had been a former hotelier for many years. I told her that the problem is the system or maybe somewhere in the audit process that tey were not releasing those credit card transactions. She insisted that the computer showed that the money was refunded. After 30 days my bank cancelled the authorization. THE GLO HOTEL DID NOT REFUND MY MONEY! This isn't an isolated incident because as I was waiting to check in and the desk clerk received at least three phone call from former guests asking, "Where' my money?"So if you planning on stay at the Glo I suggest you pre pay before you arrive at the hotel and just don't plan on you getting that $25 back for 30 days! FRFR!
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October 2023 by E Hopkins
We had a great 2 night stay. Slept exceptionally well. We were able to choose our preferred floor at the front desk and we're pleased with the 4th floor. Great windows and whomever is the stylist of this place, great job!! Such an appealing place.Food & drinks: Breakfast options: biscuits and gravy, baked diced potatoes, sausage, omelet, fresh waffles, fruit, yogurt, juices, toast, bagels...etc
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October 2023 by Clayton Hufford
Sadly, this has been a terrible experience. I was overcharged on my room, and the hotel refuses to reimburse me. Best Western corporate has been zero help so far. I would not give my credit card information to this hotel, or risk a stay. Keep driving.Rooms: Room had a terrible smell.
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September 2023 by Anastasia “Stasia” Jones
The rooms should definitively be reviewed by maintenance b/c the drawers were broken and there was loose caulking around the bath tub. The important thing that I notice was the white alarm clock was nasty and dirty. They should either be replaced or cleaned well. The floors in the room also still had crumbs and dirt on them like the cleaning department only did the bare minimum.Rooms: From 1st look the rooms are okay but once you get deeper into the room the drawers were broken and there was loose caulking around the bath tub. The important thing that I notice was the white alarm clock was nasty and dirty. They should either be replaced or cleaned well. The floors in the room also still had crumbs and dirt on them like the cleaning department only did the bare minimum.
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September 2023 by Lance Marker
This hotel is dirty. The rooms smell and the bathroom and shower has pubic hair everywhere! We had 3 rooms and they were all awful. We tried to find other accommodation and could not. So we were stuck there for 2 nights. Couldn’t wait to get home and shower! I do not recommend this place.
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September 2023 by Cody Turner
Extremely low water pressure & water barely drained from tub. No microwave, 1 shared in lobby. A/C good in 2 rooms, but not 3rd. Good for a night, not long term.
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July 2023 by Steven brownlee
Overall it was a reasonable place to stay. However, the maintenance and cleanliness Lester a lot to be desired. Sheets had stains in them. Bathroom shower had hair from previous occupants on walls/door. Mini fridge didn’t work at all. Most of the ice machines in hotel didn’t work. I believe on one worked in the entire hotel. Staff in the front was very friendly.
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July 2023 by Felicia A
1. For the price, it was sufficient. I was there one-night; anything more, I would not stay here. My preference would be for a higher level of comfort..2. Room was clean, no complaints.3.Location was great since you can easily access the highway to get to various locations.3. I didn't eat, but the a.m. breakfast looked decent and several people were enjoying themselves.4. VERY thin hand towels & facecloths.5. Building must be made of the thinnest materials: you will hear EVERYTHING! Above you, beside you, across from you! I went to bed late, woke up early thanks to my neighbors.Summary: For a one-night stop, this is a good, economical choice.Rooms: Clean, decent size room. Bathroom setup was nice. Walls are thin. You'll hear everything.
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July 2023 by Solomon McKnight
It’s right off the highway, so conveniently great, but very busy and noisy. The windows help with keeping the noise down. Parking lot looks very safe and clean. Parking is open but not many parking spaces. If you going somewhere at night, just remember the spaces are limited.
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June 2023 by Jessica Williams
Let me tell y'all, I think the bed I had in my room was the most comfortable bed I've ever slept on. The pillows were amazing, too. When I get back to the hotel, later, I'm going to see if I can buy it from them. Lol! Well, at least try to find out what kind of he'd and where to buy it. Oh, and this is the first hotel I've been in in years that actually had fluffy towels. The staff is super friendly and helpful, too. I definitely recommend staying here and I'm going to tell my company to always book my room at this hotel when they send me to this area.
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June 2023 by john wolf
The staff is all very good. David Perez the afternoon shuttle driver and David the morning driver are great. The front desk ladies are very helpful and nice. I am giving 1 star to this hotel because thr air conditioning In the van doesn't work. In this Texas heat the shuttle needs an air conditioner. Such a nice hotel should be able to fix this quickly for their guests!
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June 2023 by Lynn
Upon arrival in Desoto, Google Maps directed us to a storage facility. When we called the hotel about the directions, we were told we were, in fact, not the 1st guest to be directed to that facility. The employee then explained how to get to the hotel. When we finally arrived, the room we were checked into smelled like rotten eggs, and there were two sets of earplugs on the night stands, which I found odd. My sister sprayed febreze, but it didn't get rid of the stinch, so we had to change rooms. The rooms look great upfront, but in the next room, the ironing board literally fell apart when my sister took it out of the closet!This hotel is not soundproof even a bit! We could hear the children in the room above us, laughing, playing, running, and jumping after midnight! In addition, we could hear the interstate traffic. NOW we knew why there were earplugs on the nightstand in the 1st room, but the lack of consistency was evident because there were none provided in the 2nd room. The shower was quite nice, the bathroom was very clean and it had a very quiet sliding pocket door to the bathroom which I liked very much. The bed slept comfortably but, the pillows need upgrading.In the morning, a staffer responsible for breakfast didn't come to work, so we where told and for this reason, there was almost nothing to eat so, we went to Cracker Barrel and paid for breakfast. The front desk staff were so friendly and I gave them respect for that but, this hotel is one that I wouldn't stay at again unless there was no other place left available...Rooms: The walls and ceiling have little to no sound proofing!
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June 2023 by KB
The rooms was clean and the beds comfy. The hotel has a lot of services to it's guests with a gym a pool and a laundry room on site as well as computers for internet use. If you would rather use your own then wifi is available. The location is perfect as there are many restaurants nearby and even the local Walmart which is only a few minutes drive away. They also serve breakfast but I had to leave so I didnt get to experience it. Overall I did enjoy my stay and I would love to come back.Rooms: Very clean & SpaciousNearby activities: There is a gym and a jacuzzi on site as well as computers for internet use.Food & drinks: The hotel serves breakfast. You can purchase fluid items such as Pepsi or Monster and even snack items like chips.Noteworthy details: There are ice machines on all levels for use. You can keep a 2 liter in the mini fridge and use the provided cups to hold ice from the ice machine.
