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May 2023 by Catherine Renee O.
My husband and I have been coming here almost 3 years.Grant was manager, then Josh took over. Jonathon is currently the assist Manager. These two guys are the nicest, very willing to help and knowledgeable about pool services and products. Recently, we came here for water testing. There was a man at the counter being very rude and hateful to Jonathon. He kept telling Jonathon he didn't know anything. Jonathon was trying to help the man and doing whatever he asks but nothing satisfied the man. Leslie's didn't have a seal the man needed. Jonathon called another Leslie's. The store said he would have to order the seal. The guy said, I can do that myself. He continued to bash Jonathon. Josh and Jonathon are two of the nicest guys I've met since moving to this area. Josh has been a big help with suggestions on pool treatment etc. I can't imagine either one being rude. Josh is always happy. Leslie's is lucky to have him. I will continue coming here. Please be kind to these guys. They are doing an excellent job.FYI, anywhere one goes, pool supplies, services are expensive. Leslie's has good sales and promotions especially during holidays. I'm glad Leslie's is here in DeSoto and I'm glad Josh works there!
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May 2023 by Chris C.
Please read my experience 1st..... I have a 22 ft above ground pool,been trying to open the pool for the season I was struggling with the algae for approx a week could not get Reid of it...unfortunately no one in my area services above ground pools went to leslie on a sunday...only place open?they tested my water and sold some ash type chemicals add 3 lbs and told me to add 7 more lbs of shock...same issue no luck i called back and wanted to bring more water for testing....NOPE was not doing it...I researched and call a couple of places Texas Finest and ASP - America's Swimming Pool Company of Ellis County...and both guys were Very helpful they explain the logic on balancing the chemicals they explain i needed to add stabilizer Frist ,then once my CYA was good then SHOCK.EVERYONE Please...make sure your Cyanuric acid for pool is good before adding too much shock .don't go and throw unnecessary money ....leslie is pricey....GOOD LUCK...stay safe.
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July 2022 by Khristi S.
Called all over town looking for Diatomaceous Earth. Leslie's in Waxahachie wouldn't answer their phone, Home Depot either. Called Leslie's in Desoto Josh answered and was able to help. I Drove over, had his hands full with customers but he was managing everything so well, still answering the phone while multitasking; even carried the bags out to the car for me. And he was doing it all by himself. Props to Josh!!! It's hard to find people that committed these days. Thank you Josh!
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November 2021 by Edna F.
We had a wheel come off our pool cleaner and needed for it to be serviced ASAP to keep up with all the leaves that were falling into it. Joshua (store manager) was more than helpful. He quickly assessed what was needed and did the repair within minutes. It ended up being not as big a deal as we thought and Joshua was great in that he stopped what he was doing to help us get our pool cleaner repaired. Kudos to Joshua at the Desoto Leslies for great service!
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October 2021 by T Lewis
Employee was very helpful and saved me some money this trip.
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September 2021 by Jacqueline Johnson
Very knowledgeable staff
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August 2021 by Catherine Orcutt
Great store. Josh, the manager is very knowledgeable about pools and equipment. He is always soooooo nice. New employee Seth seems eager to help.
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August 2021 by Dre V
Great customer service and knowledgeable staff.
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August 2021 by Lori L.
~DeSoto, Texas~ This location has always helped us maintain our inground diving pool. Year after year we have continued to use this particular location due to the knowledge and superior customer service. Kudos to Joshua P. for helping us every single time. He's the best! #DallasCounty #Southside
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December 2020 by Miesha Stiger
Awesome & knowledgeable manager!
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October 2020 by Daniel Carrigan
guy acted as if he was not concerned with my needs
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July 2020 by D D.
They're expensive, very expensive, however, they know their stuff. I've taken water to be tested and they know exactly what chemicals I need and it's immediately beautiful and bluish again. I won't go anywhere else.
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July 2020 by Jeanne Johnson
Guys are really helpful.
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June 2020 by Victoria Beavers
GREAT LOCATIONGREAT CHOICESAND MOST OF ALL THE CUSTOMER SERVICE WASOUTSTANDINGBIG PROPS TO ADRIAN GOING OUT OF HIS WAY TO HELP MEIF YOU NEED ANYTHING ALL FOR HIM
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April 2020 by Ttalleos ..
Grant..the Manager is a great asset to Leslie.being a new pool owner. His customer service skills being very knowledgeable and personable to explain in details about the pool business and services.
