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March 2024 by Magg _1068
Great fast and friendly service !
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March 2024 by cathy broussard-gary
Great people!
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March 2024 by Kevin Kidney
Had a really great experience at the quicklane, very professional and kind service team.
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March 2024 by Luke Pope
Brought my truck in for oil change and tire rotation. The employees were kind, they performed great work, and communicated well.
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March 2024 by Chris Lozano
Brenda did a wonderful job in getting me the car I wanted and was very quick to. I recommend this place to anyone who wants fast and reliable service
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March 2024 by Donald Carey
Love it
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February 2024 by Neptune
I’ve been coming here for years and it seems every time I leave upset. I came to get an oil change and this is what I left with? I genuinely don’t believe they changed my oil or the oil filter. These picture are supposed to be clean oil and a new filter. To be changed an average of over $500- $1,000 to get this is or any other work done is completely unacceptable.
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February 2024 by Jackie Gonzalez
Horrible customer service!! They were rude and condescending. I had a 9am appointment and was told it would take 2 hours. When I questioned why if I had an appointment they said there were many more appointments before mine. I waited over 3 hours. I’ll never go there again, 1st & last.
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February 2024 by Constance Celestine
Terrible place
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January 2024 by Shari Price
I made a service appointment at Quick Lane and was told to come in that morning at 10. I arrived, waited 20 minutes to be told I didn't have an appointment and it would be at least 2 hours to wait on it. The service people don't even acknowledge you as you stand there waiting, and when I confronted the person who I had talked to, she walked away. Absolutely terrible customer service!
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December 2023 by Phillip Erickson
Vanessa was very helpful and got me in and out fast for an oi change. Definitely going back again.
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August 2023 by Traci Sanders
The quality of service, especially customer service needs improving. Staff are unfriendly and lack knowledge of cars under their service agreement, that are sold from their lot. I does not make sense to strongly suggest an expensive service package and not be able to honor it because they “Do not usually work on this type of care and are not really familiar with the vehicle or its part. I am disappointed that they do not return call either and it is extremely difficult to get an appointment. I have bought my last 3 vehicles from their lot. I am done! Mac Haik Ford Quick Lane desperately need a LONG overhaul to improve their customer’s experience.TSanders
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August 2023 by The Soul Pot
I always schedule my appointments on Mac Haik website but when I arrive I am told the scheduling tool doesn't work and am made to wait or my car is pushed back in line. If the tool doesn't work than WHY do you have it up on your website. The scheduling tool is suppose to be convenient, however it is VERY INCONVIENT. I WILL NOT RETURN. On top of that the staff are not sympathetic and act as if they don't care. Especially the manager. The customers are the reason you are in business. I will take my business somewhere I am appreciated. VERY UNHAPPY COSTUMER.
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August 2023 by Joshlin White-Turner
I had a blow out and CHRIS another young man helped put on my spare. Thank you so much and God Bless you guys!!!!
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June 2023 by Michelle Alexander
Got the nerve to call and tell me. That I talk to someone about my tire warranty and that they told me I had to pay instead. Mind you I haven’t talk to anyone about anything. These people are all brainless thoughtless strange individuals. And had the nerve to tell me to come pay for the tire after the warranty already paid before I left. Don’t go here ever. This place half do everything. I’ve had to wait on several occasions because a job was not finished. All the employees care about is lunch time. That’s the only thing that they take serious.
