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March 2024 by Lorraine
I pulled in to the drive thru at 8:55 and no answer so I pull up to window and the young lady working said “ we stop taking orders at 8:50 pm but the store doesn’t close until 9. I don’t think that’s company policy to shut the store down 10 minutes before closing
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March 2024 by Victor Macias
I've been to a few Smoothie Kings around Dallas and it's suburbs, and I would like to say ( I may be a little biased) but my own home town Smoothie King is the best ! I had some issues with another Smoothie King in the area and went to mine in Desoto and got the help I needed ! The two employees that helped me, Keora and Haley, went out of their way to make sure my problems were solved! They showed me what the problem was with the other Smoothie King and I got what I was looking for ! Thanks to them I'll be a loyal Smoothie King customer forever! Especially at my home town Smoothie King! Kudos to Smoothie King for having such great employees! Great job ladies !
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February 2024 by chakey mays
Went in at abt 1pm absolutely the best definitely recommend stop by a very pleasant
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February 2024 by Ashley Washington
It’s been pretty good until i went today and got a 20oz Pineapple surf and it was some white string in my drink I’m pregnant and just wanted a healthy drink today it was good but when i saw the string in it multiple times i really didn’t like that
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February 2024 by Nyeshia Davis
Thank you Desoto Smoothie King team! My experience here is always a pleasure and the smoothies have the perfect consistency and texture. Thank you DeSoto team for a job well done!! Keep up the great work.
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February 2024 by Sabrina Smith
Service is horrible, I ordered on the mobile app and pulled in the drive thru with only one car in it and was told that my order just came through and for me to pull back in the drive thru in 15 minutes. Instead of going ahead and making my order like every other location if they not busy. When I came in and asked for a refund, all of a sudden she already made it. Which one is it? I asked while in the drive thru if they can go ahead and make it but she stopped listening after she finished talking. When I came in no one ever addressed me or spoke too busy with only a few customers. I’ll just go to the Grand Prairie location where I get way better service.
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February 2024 by Mark Wesley
Very nice
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January 2024 by Robin Flamez
Go somewhere else it’s getting HOOD! Ghetto! Current manager is the problem! I just saw an employee stick a whole spoon or whatever in his mouth before putting in the sink. I need corporate number asap! I literally want my money back! I called manger before pulling out the parking lot for her to look at the cameras. She seemed to not care and hung up. Imagine how many times he’s done that. This place has gone down hill hiring ppl that genuinely don’t have customer service at all.Update I went back and the manger NYKIRAH IS A HORRIBLE REPRESENTATION OF SMOOTHIE KING !! As u can see she is now mad because of my complaints and MARILYNE TOOK MY ORDER 1min later she comes to the window and says my money is no good here. And refunds me as if she owns the building. And told me I’m no longer welcome at her establishment. I need corporate number asap please.
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January 2024 by Troy Mooney
I love Smoothie King, so I visit them all over the Dallas. This site is super clean, fast and efficient, and well staffed with friendly folks.
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January 2024 by Jeda
There was a long piece of black hair on the inside of my cup. I didn’t notice until the drink was low enough to expose it. I called the store 12 times & the number that is on the website does not work. It wont even ring.
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January 2024 by Carren Allen
One of the worst smoothie kings in the metroplex hands down! The only thing good about this smoothie king is Nikiya (not sure how to spell her name) the shift leader, she’s amazing and knows how to make sure the customers are satisfied. Shr has great customer service and she makes food smoothies.I honestly hate that this the closet one to me. They are unorganized, managed poorly, and a waist of money every single time! A lot of time was waisted here
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January 2024 by Q S
Horrible horrible location!!!Gave me the wrong smoothie
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December 2023 by Travis Lankford
I liked this bowl. Glad that I was able to do substitutions. Good service, Marilyne was very helpful. One of the better locations I've been in.
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December 2023 by Latresa Clark
I have been there several times and never had a problem with the service. Today, I ordered a smoothie and half way through a piece of hair was found. I actually tasted hair in my mouth. When I called, the employee told me that they all have locks, and I have braids but this long piece of hair was in my mouth. She went on to tell me that they cannot make me a new one since I drank half. Are you serious? Do you think I want another one? Then she says well I am sorry and hangs up. I called back and spoke to someone in leadership who told me it was against policy for her to refund me because I drank it. It is definitely against my policy to drink something with hair. She was kind and professional.
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December 2023 by destini moore
Sat in the line waiting patiently around 6:40am knowing that they open at 7. A woman’s voice came on the speaker advising they don’t open until 7. I let her know I understood and was overlooking the menu. Then I drove off to grab my husband a breakfast sandwich from Whataburger to kill time. I come back and she tells me she is opening more around 7:15. I had already driven to this location after the Wheatland location was shut down to install a new POS. Their site said they opened at 6:30am. This is really wack and y’all are too damn expensive for this lack of customer service!! Might I add that I only see this in the black neighborhoods. I have NEVER had a Smoothie King deny me service when they are supposed to be open in the other neighborhoods. Didn’t stick around because the girl seemed annoyed and I didn’t want to risk anything ending up in my food