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February 2024 by Francisco Sotomayor
T-Mobile on The Soto has some of the best customer service employees. They are knowledgeable, caring and professional, providing fast and efficient business. My needs were met and I am satisfied with their advice and recommendations for my new phone and service.Thank you T-Mobile
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February 2024 by Louise Parks
Very nice employees
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January 2024 by La-Shawnda Thompson
My experience was greatJaiden was amazing he was knowledgeable and patient.I definitely recommend this location, great customer service, and friendly.His manager Ken was nice as well.
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January 2024 by Bradly Brown
Pro tip!!! After you buy set plan switching carriers from their location…..call T-mobile!! Verify…WHAT…you are being charged for!!!!New customer of 19 days. My bill was supposed to be $95 a month…..Fast forward to today…I received a bill for $145!!! He added on phone insurance which I never asked for reusing my same phone…and a added Home internet….which I didn’t ask for $45 a month!!! He never brought these up, or asked if I wanted them!Remember….they are sales team! They get paid by commission…so any add on’s they get paid for!!Please verify plan after doing business with them!!!Best of luck to whom ever reads!
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January 2024 by Ivory Williams
My experience was great they take time to make sure you are taken care of and they are always busy they are committed to making sure you happy they don't rush they take their time.
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December 2023 by Shun Hall
Jian WAS THE BEST HE GOT ME IN AND OUT WITH NO ISSUES AND EXPLAINED EVERYTHING. I RECOMMEND EVERYONE ASK FOR HIM
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December 2023 by Kabajha Harris
Do not go here! None of the staff knows what they are doing. They will tell you one thing, forget to add promo’s, and when you get your bill, it's all screwed up!
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December 2023 by Tranae Harvey
Customer service is horrible, they don’t greet you when you walk in, there is no sign in area or anything so no one knows who is next, the manager just walks around and doesn’t take customers, I had to wait over an hour just to pick up a phone I ordered online, I will never come to this location again
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November 2023 by Georgenalyn H.
I normally check on yelp but i didn't! Now I get why this store has 2 stars! They don't take people in order of when they arrived! They start from one corner and walk down the line til they get to the end. I spoke up and said I was here before that guy because that person didn't speak up and i still got helped after! Never coming here again.
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November 2023 by FM1 Consulting Services
U have to wait 45min to an hour just to buy a phone case. There process of customer service is so backward. Manager stands around watching employees instead of helping customers. Good luck!
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September 2023 by Dre Dayee
This store is horrible and only attempts to give decent service is your purchasing a device. My replacement under warranty was shipped here and even with a tracking number Austin got aggressive and said he didn't have time to look for it.
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September 2023 by Stephanie Lloyd
My phone screen blacked out when I needed it the most. My husband and I went to this location for help to get into the phone. Unfortunately, we were unable to make this happen. Pedro, Saage, "T" and our glasses friend made the visit an eventful day. I watched this team of guys work together and I was most pleased. Their customer service was on point and I laughed from a happy place. Although they spent a lot of my money, the interaction was worth it!
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July 2023 by Juaneda Jackson
Literally just left this location and went in for the T-Mobile Tuesday deal and was told it was a 45 minute wait! There weren't that many customers in store to where there should have been a 45 minute wait when you have 5 minutes to redeem the deal. (Which I did not activate) but there should be a better system in place to where at least one worker is designated to help TMobile Tuesday customers. Just because we are coming in for the promotion doesn't mean we aren't PAYING CUSTOMERS! There is no reason to wait 45 minutes for the deal, I've never had to wait any ANY TMobile I have redeemed at. And the representative wasn't too friendly, probably because people were upset about the wait but definitely should implement a better system for sure! I know not to ever stop at this location for TMobile Tuesday, ever.
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July 2023 by Robert Bradley (BrothaRob)
They're unprofessional and too slow! No one greeted me when entering. I set there for 10minutes which is too long for a customer and no one came too me. Me coming to TMOBILE is by choose. If I'm unimportant I can go where I'm valued and respected! Very dissatisfied and disgusting with the service
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July 2023 by E
Austin was not pleasant to work with when explaining the issue he was not very empathic and instead chuckled. The person who greeted us whoever was very nice and helpful.
