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February 2024 by TeeDee Davis
Awesome branch! They stayed late to help me open my nonprofit business account!!
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December 2023 by Elizabeth Kyser
As a small business owner, I look for ease of use. This branch has some awesome people working inside of it, but I don’t want to be forced to go to a physical location every time there is an issue. There are silly road blocks for confirming of identity, getting locked out of services, and most of the time the solution is “go to the branch in person”. If I am escalating an issue for calling customer service odds are it’s an urgent matter that I’m wanting to resolve more quickly than having to go in person. If you are someone who wants to have personal relationships with your bankers, this is 10000% the place for you, but if you are looking for quick, easy online or mobile access, and lower fees, I would consider elsewhere.
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August 2023 by Ron Lynn, Jr.
Low key non-hassle banking all around. Go talk to Branden if you need anything banking-wise.
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May 2023 by MICHAEL GILLASPIA
I GUESS P N C STANDS FOR ------people not caring ------ i asked and called to have a manager contact me regarding the $7600. OO THEY ARE HOLDING OF MINE AS THE CHECK HAS CLEARED MY BANK 2 DAYS NOW AND THEY VERIFIED THIS..... I GUESS THEY NEED MY MONEY TO OPERATE .......AND STILL NO RESPONSE FROM THE MANAGER ....
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March 2022 by Shabeer Khan
Here I am bank from last 30 minutes but they’re busy waiting waiting v bad customer service
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October 2021 by Christina Roy
Tellers are rude, service is always slow. I hate this bank all together
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September 2020 by Todd Sparks
This is the slowest people. Going thru the drive thru is like pulling teeth!!! Horrible service.
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July 2020 by Tray P
I literally was stuck in the drive thru for 1 hour waiting to make a deposit. Problem is there was only 2 cars that moved in.that hou . Rediculous. Dont try to call you get customer service. Never again.
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June 2020 by Abbye Johnson
This branch, and the one in Texas City, arbitrarily change their hours without prior notice to their customers, and without taking the thirty seconds required to update the hours online. I will be complaining to corporate, and I will likely be taking my account elsewhere due to poor management and lack of consideration for those who entrust this institution with OUR hard earned money.
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May 2020 by Faby Ledezma
One person working the drive thru. Wait was 30 minutes
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November 2019 by RealReview Randy
Really wish there was an indoor or drive thru atm. More lights even. Love the bank.. just not ideal atm spots
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August 2019 by Doug M.
I am writing this review based upon the customer service I received on a one-time visit. My mom had a CD with BBVA. It had not come to term meaning if she closed it, there could be substantial penalties. These penalties were large enough that it would offset what interest she had earned from the past three years. Due to some unforeseen health issues for my mother, I was forced to close this account early. I won't go into the specifics of her situation but after showing all of the legal documents and POA, the branch manager made several phone calls to the corporate offices of BBVA and convinced them to wave all of the fees that would have been put against the account. Like I said, these fees could have been substantial had she not cared or tried to help me (slightly less than $1000 in fees). I really appreciate the effort that the branch manager put forth in this situation. She did a superb job and should be commended. I could not let this type of great service go unrecognized.
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July 2019 by Michelle Aleman
They have stolen money out of my moms account 6 times in within 3 years (over $2,000) now they don’t want to refund her!
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May 2019 by Juanita Rodriguez
Staff always friendly and very efficient with quick service. I never spend more that 5 minutes to get great service.
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April 2019 by Cielo Prado
Clean parking lot & friendly staff !