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February 2024 by Lester Lockman
I have been taking my automobiles there for several years. The service is 5 *(star). I'm in and out of there in always a reasonable amount of time. Very knowledgeable staff. All are very concerning and polite. The manager "Justin " is the best. I recommend this location to everyone I meet for their auto needs.
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February 2024 by Gehrig Boone
This particular store is very good with communication. Very good business manager policy.
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February 2024 by Alan Goldstein
Made an appointment and was taken on time. My car was serviced and done in a reasonable time frame
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February 2024 by Ronald Berg
Fast service and friendly
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February 2024 by Arthur Willie
Excellent staff and a great experience
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January 2024 by Anjana Singh
Working with Allen was a complete pleasure. He was extremely helpful, knowledgeable, and kind. I highly recommend this Firestone for anyone’s vehicles care.
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December 2023 by Rey
Brought my truck in to get wheels balanced after having new tires put on. Firestone tech did not remove old weights and instead added MORE weights on top and around OLD weights.... imagen what they would do on a more complicated task. Dont recommend them.. too bad too..
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December 2023 by Alejandro Miranda
I went on Saturday, December 2, 2023 and for oil and filter I paid $244 and when I got home I went to setting and I realized that it was missing 1/4 of the oil, I went today, December 4, 2023 to claim the missing oil. They told me that everything is fine, there was no oil leak and that they added what was missing. I left the store confident and when I got home there was no oil, they never added it. I ended up in AutoZone buying a 1/2 of Penzoil 5w -40 since I was not going to wait 2 hours more than I expected ?
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December 2023 by Rene Rc
Brought my truck in to get wheels balanced after having new tires put on. Firestone tech did not remove old weights and instead added MORE weights on top and around OLD weights.... imagen what they would do on a more complicated task. Dont recommend them.. too bad too..
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December 2023 by jose uresti
Went there for a state inspection and alignment took him 30 minutes to try to do an inspection finally came out told me his inspection guy is 20 minutes late then has the nerve to come out and tell me that my windshield wipers is worn out and it will run 4799 for new pair windshield wipers This location is a joke. Tell him I will take my business elsewhere.
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November 2023 by Mark Habash
SAVE YOUR MONEY. Was told 30min to a hour wait. After 2.5 hours my truck was pulled in for an alignment only. 30 min later my truck was out. The entire time there was a puppy crying in the office and the older office man chain smoked half a pack of reds. The alignment pulls super hard to the opposite side after and it's so hard to get an appointment or friendly person to help.
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November 2023 by Shane Wilson
Refused to change my tire. Got 4 new tires from them, had a blow out and came back to use the warranty I had on the tires. They called me several hours after dropping my truck off telling me that they can't take my spare off my truck because it's 10 years old. Tried telling me it was against the law for them to touch the tire. Looked it up, and it's against the law to knowingly INSTALL a bad tire. Nothing about taking an old one off to make the vehicle safer. So I was forced to change my tire in the parking lot in the rain. The manager just wanted to upsell me on a new spare tire and went about it the wrong way. I would completely understand if I was trying to install old tires, but I was trying to get off my old spare to put on a new tire and he refused. Would rather me drive down the road on a 10 year old spare tire than put the brand new one on. Make it make sense. Warranty or not, I will not be coming back to this place. I would rather pay full price for a new tire from someone else than go here again. Picture of the man that wouldn't put on my new tire.Update: and they left my hood un latched. Figured that out on the highway. Why they needed to pop the hood to replace a tire, I couldn't tell you. These guys are a complete joke.
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October 2023 by Paul S
I was on an out of town trip when I realized that I had a headlight out. They got me in, on the spot, and even threw a zip tie on something for me (I requested it, they don’t fix things with zip ties) for free.
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September 2023 by Jeremy durflinger
Been going here for years, not a single complaint, always been happy with their work and customer service
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August 2023 by Kole K.
Avoid this place at all cost, I brought my truck there to get a front wheel stud replaced that broke off and to get the truck inspected. It took 3 different weekend trips for them to finally fix it and when I went to pick it up it was 1,070 dollars. I started off by telling them I needed it done by Monday to drive my truck to work. I dropped it off on a Friday and didn't hear anything back so called on Sunday and they said the wheel hub would have to be replaced because they couldn't get it off in order to change the wheel stud without messing it up because it was stuck, they still had to order the part and didn't do anything to it by Sunday so I told them to put it back together and give it back to me because I needed it for work. I dropped it back off the next week on Saturday to have it finished but the part didn't come in until Sunday and they weren't able to finish again, so they put it back together and gave it back. The third weekend I wasn't even going to take it back because of the previous times but they were one of the only places open on Sunday to be able to work on it, so I dropped it off on Friday for the third time and they said it would be done by the end of Sunday for me to pick it up and also said it would be 280 dollars to change out the wheel hub and do the inspection. They called on Saturday and said that the spindle was bent and wouldn't allow the wheel hub to be taken off to replace and that the whole spindle knuckle would need to be changed but that the manager already charged me for the other parts so the manager was going to cover the cost difference of the spindle replacement. I didn't hear anything after that so called back on Sunday and the person on the phone told me they were still waiting for the part to come in and that it would be an additional 700 something dollars for parts and labor. I told them that I was told just a day ago that the additional parts were said to be covered by the manager for selling me the wrong parts and nobody knew what I was talking about. At this point I was irritated and just told them to hurry up and give it back to me. It wasn't done by Sunday like they said it would be so I told them I needed it for work and just put it back together because they were STILL waiting for the spindle knuckle to come in, I could have went to an auto parts store and bought that off of the shelf and it took them 2 and a half days to get it. They informed me that my truck was all taken apart and that I wouldn't have a ride for work but it would be done by Monday, I called from work on Monday and was told they were waiting for the part to come in and it should be ready by the end of the day. I got a ride there after work and it still wasn't ready, long story short they finally finished it on Tuesday and it costed me 1070 dollars, 3 weekends of no vehicle and 2 work days. Its sad how one location can tarnish a whole franchise, just read the reviews of this location for yourself. Firestone is not that bad of a company, I have used multiple locations in the past. But I am so mad and heated about this that I will never use a firestone for business ever again. There is no reason that changing out a spindle knuckle and getting a state inspection should take 3 weekends and 2 of my work days without having a ride when I made sure to tell them each time before I dropped it off if they would have time to fix it because I needed it back for work by Monday and they agreed to it all 3 times. I ended up having to pay the 1,070 to pick my truck up, never will I go back to a firestone again. Save yourself the trouble, time and money and go somewhere else
