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March 2024 by Carolyn Crowder
Very pleased. Quick!!
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March 2024 by Andy Chuvala
Used quick lane for an oil change and asked them to check the shocks and struts on my 2019 expedition due to an extremely bouncy ride. They took my extended warranty information and said they would look at it and contact the warranty company. They completed the oil change and told me all 4 shocks needed to be replaced. They then said I needed to do it at McRee due to the warranty company needing further diagnostics done. I made an appointment with McRee for the first available which was a month away. McRee diagnosed and found only the front shocks needing to be replaced. They also contacted the warranty company who said the shocks were not covered. Quicklane not only did not do an adequate diagnostics test on the suspension, but also lied about contacting my warranty company. While this lie kept me from replacing unnecessary parts, it created a delay in the work to get done. I have no faith in Quicklane and will not return.
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March 2024 by Doug Vallot
Friendly service
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March 2024 by Stephen H
There’s no one here. Why is the television on full blast? Asking for it to be lowered seemed both a popular and unpopular request. Seriously though, WHY IS THE TELEVISION ON FULL BLAST??The television volume is definitely a point of contention between the payment desk and service advisors, too bad the customer gets caught in the middle.
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March 2024 by David Roye
Fast and super friendly service ..
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March 2024 by Linda Faulkner
Krystal was my service advisor. She was fabulous! Ask for her if you need quick lane service. Overall, I always have good service at McRee Quick Lane Center. I don't allow anyone else to service my vehicle.
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February 2024 by James Bentivegna
The guys are great. Been coming here for 5 years and every time they are friendly and fast with the service. They service any make vehicle too not just Fords.
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January 2024 by GEAUX TIGERS
Alberto is by far the best! He is very attentive and patient with his customers.
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November 2023 by Christine Sharp
They are very communicative, quick and always polite. They never try to upsell me anything that I do not need and the whole process is always a breeze
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October 2023 by Lisa Galvan
I have been coming in to the Quick Lube since I bought my from McRee Ford. 4 years later this morning was the best service. Crystal was awesome! So nice. So helpful. Also the mechanics were awesome. I was watching Oscar and he looked at my car thoroughly. Haven’t had such a food visit.
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October 2023 by Tyler Castille
Y’all, the quicklane here has the worst customer service reps ever. I do not usually leave scathing reviews, but my wife, mother and myself have been subject to rude, condescending, and indifferent service techs every time we come. The quicklane at McRee is the worst part of buying at McRee ford. Multiple times I have had issues with Mateo and others. As other reviews down here note, this seems to be a recurring theme.
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August 2023 by Aaron Webb
*Update* Robert Williford, the manager at Quick Lane, reached out to let me know I was charged the full amount in error, and it was only supposed to be an alignment check charge. They have issued and refunded and apologized for the experience. I have updated my review to reflect. My original review is below for reference. I appreciate them reaching out to make things right.Took my truck here, after lowering with a 2/4 drop, for an alignment. It seems like they only made an adjustment to the right side toe and nothing else. They then tell me they can't align it, and the rear thrust angle is off. I was able to fix my rear thrust angle in my garage, taking it from .68 to .26 degrees. Even though they could not do anything, I was still charged full price. I then took my truck to another shop, and they were able to align it without issues or modifications.
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August 2023 by Kassi McWhirter
The customer service was exceptional, as they kept me updated throughout the entire process. Mateo answered all my questions promptly and professionally. Thank you Christine and Mateo! Overall, my experience with Quick Lane Tire & Auto was outstanding.
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August 2023 by T. D.
I had a flat tire I couldn't not take off one lug nut but it was not open yet. A few workers seen me, another few passed me up. And from that one guy coming into work stopped and talked to me and he said he'll right back, he brought a impact drill and helped take off the tire and put on the spare. That's a good man and I am thankful for him being there.
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August 2023 by Karyn T
Sanjay at this location is outstanding. He is personalable, kind, courteous and extremely knowledgeable. I'd also like to compliment Cynthia at checkout she's efficient and extremely nice