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November 2023 by TvT 0.0
The waiting time is terrible, I had an appointment at 10 and didn't get back until 12. The doctor is amazing, but the over-booking is terrible. Plus they've no free wifi and have terrible data connection so you can't entertain yourself while you're there.
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May 2023 by Ruth Trevino
I just want to take the time to thank the receptionist who tried everything to help me get seen today as a walk in with my daughter.The receptionist was very calm and patient with me as we tried to speak to a representative and find a way to figure out a way to get my insurance to go through.Unfortunately, it did not but the fault was not hers but that of the insurance system. She assured me that she would check it everyday and give me a call back as soon as it did go through.That speaks volumes of her. Thank you. I truly do appreciate your patience and understanding.
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March 2023 by Carlos Roman
I really like Drm Guillen.BUT his staff is terrible!!! Very rude. The girl in charge of glasses didn't even get close to my son! Everything frombehind desk. He chosehis glasses and she ordered. Now his glasses bother him because she didn't take the time to measure. Never going back. I hope the Dr reads his reviews
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December 2022 by Nataly Rojas
Dr was nice but staff were rude.
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December 2022 by Ana Garcia
They need to change office staff very rude.
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December 2022 by Elida Ibarra
Came as a walk in arrived at 9:05am which I understand I didn’t have an appointment, another person walks in as a walk in as well 30 minutes after I did and gets seen before I do. I approach receptionist and let her know and she states oh let me check I get called and in to get simple test and the person who arrived after me already got a room and still waiting in the lobby and it is now 10:50am….. should have read the comments before I decided to come to this location.
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December 2022 by ASMR FAM
Never solved my eye problem for 2 months till they sent me to another specialist who solved it in 3 days. Do not recommend here. Should have seen the star rating before I went. HOPE they call me back for a refund on all the times and days I lost from work . ?♂️
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December 2022 by Adrian Rodriguez
Dr has excellent service treats the customers good and very knowledgeable. The staff are a different story they don’t greet you they answer you in a rude manner it’s a shame a good dr with bad staff
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December 2022 by Estella Arriaga
The staff is very friendly and Dr. Guillen takes the time to explain things and discuss your concerns.
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December 2021 by Ernest Garcia
Went to an appointment and waited past my scheduled time by 30 minutes and got up departed to do something rather than waste my time waiting on someone sho doesn’t respect my time and I’ll be billing them next time electrical wages or plumbing which is 150.00 the first hr
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December 2021 by Tiana Robles
Poor customer service, do not recommend they don't know how to explain anything plus the wait is unbelievable
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December 2021 by Luis Cortez
I should of read the reviews before and not after. Bad customer service, and unprofessional staff.
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December 2021 by Jason Salinas
Horrible customer service. Staff took for months to notify glasses were ready. Demand you make an appointment to pick up glasses but do not answer phone. Staff even turn off the voice mail service. Do not waste your time and day here. Go somewhere you are appreciated
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December 2021 by Vanessa Jimenez
Very rude staff!!I had made an appointment early, once I get there I called that I was outside and they said they couldn’t take me in!! I literally had to ask for the day off just to go to that appointment. Then hours later they called me that they had an spot available to see if I could go in.
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December 2020 by Crystal Lopez
Wait time is horrible!!!Even with appointment the wait is too long.