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November 2023 by RICH PAYNE
Most highly recommend these guys! I read about them on the Nextdoor app and reached out to them about replacing my 17 year old softener. Spoke to Harry on the phone and he was super informative and told me about the system he would recommend. He said they could be out quickly and gave me a real fair price on the system. I got the install scheduled and on the day of the installation Russell texted me he was on the way. He was earlier than the promised time. When does that ever happen these days? He did a great job on the removal of the old unit and the installation of the new system. Super nice guy! Knew exactly how to make the install look great and fit in the area of the garage.Additionally they do routine check ups on your system for 7 years after the install. Can’t beat that l!Seriously call these guys and let them take care of your water softener needs. You won’t regret it.
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October 2023 by Christine Gibson
We had an emergency hot water heater bite the dust. Right as we were having epoxy floors done in the garage. Lone Star water service out of Driffwood Tx. Came to the rescue and replaced our 40 gallon unit, before the epoxy people got everything removed from the garage. Lone Star Water Service was outstanding. Came early very knowledgeable and kept us informed as they went along. I highly recommend them for any of their services. Thank Garrett’s and Russell.
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October 2023 by Mary Pryor
Impeccable service, knowledgeable staff. Great to come home and have fresh drinking water with the reverse osmosis process. Recommend Lone Star Water Services highly.
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September 2023 by Karl Lamb
Lone star, Garrett and Russell were all fantastic to deal with. Service and install were quick and clean. All communication before and during install was top notch. Pricing was honest, good value and very fair.
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September 2023 by Karl L.
Lone star, Garrett and Russell were all fantastic to deal with. Service and install were quick and clean. All communication before and during install was top notch. Pricing was honest, good value and very fair.
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August 2023 by Faiaz Islam
Their customer service is great. Russel is really good and he responses on off hours to address emergencies. Will recommend.
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July 2023 by Justin A.
They were clear about their pricing, on time and excellent to deal with. Would strongly recommend!
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May 2023 by Christine Spencer
Russell from Lone Star water services saved the day today. Our water heater went out Friday morning and we struggled getting someone out there to help resolve the issue as the problem kept getting pushed around between it being an electrical issue and it being a plumbing issue. Our unit is still under warranty so that additionally limited our available resources. Russell communicated well, arrived on time and was eager to help us find a solution to get our hot water back on. After a few checkpoints on his end and a call to the manufacturer it turns out that ultimately the actual control board of the unit failed. We will receive a replacement and we should be able to have hot water again by the end of this week. I can’t thank Russell enough for being patient in helping on getting the problem resolved with Rheem customer service and of course responding quickly to come out to Canyon Lake. I will definitely be recommending you to our friends!
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April 2023 by Blake K.
Outstanding work, knowledge, and professionalism from Garrett and the Lonestar team! My wife and I had a system that was installed from another company when we moved into our new home 2 years ago. I just had a feeling something was just off from the start as we were starting to see rings in toilets and spots everywhere. I looked online and found Lonestar, being that they had amazing reviews. Within a couple phone calls and 1 trip out, they had everything diagnosed and options to fix. No pressure with recommendations to fix. Once we settled on a solution, parts and labor were installed the next day! Seamless process all the way around. If your in the need of a new install, or service done on an existing install from another company, like we needed. Give the Lonestar team a call. You will not be disappointed!Thanks again,Blake Kerns
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April 2023 by Rebecca P.
These guys are wonderful! First of all, their prices for water softeners are clearly and transparently listed on their website. They are the ONLY company I found who does this! Next, their employees are wonderful! I first spoke with Harry, who answered my questions thoroughly. He told me he'd like to send someone to take a look at our house before giving a quote on installing a plumbing loop, in order to give the most accurate price. Unlike another local company, Lone Star does NOT charge to provide an estimate. Free estimate, no strings attached! Additionally, rather than sending a "tech" to our home, Harry sent out Russell, a licensed plumber. Russel was able to locate our plumbing in the attic, and therefore avoid trenching our yard to add a plumbing loop. This not only saved money, but it also kept us from having to ruin our lawn and gardens! I was so impressed with both Harry and Russell's professionalism and friendliness that I chose to hire them. We did NOT choose the cheapest system, but even with the upgraded system that we chose, they provided a better value for water softener + carbon filter + plumbing loop than the other companies that we interviewed. One thing we really loved is that they provide annual maintenance FREE for the first seven years! If you're in the market for a water softener, you can't go wrong with these guys!
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April 2023 by Rebecca
After interviewing several sleazy companies, Lone Star Water Services was recommended to me by a neighbor. From the very first look at their website, it was clear they were different. Their prices (for water softeners) are transparently listed on their website. NO GAMES!When I called the office, I received a call back from Harry within a couple of hours. Harry answered my questions and provided information, without giving me a sales pitch. We needed a plumbing loop installed, so he offered to send out one of their plumbers, free of charge, to give me an estimate on that portion of the job. That price is variable depending upon how complicated it is to access the plumbing lines. Other companies were going to charge me to simply come out and give a quote!Russell came out and spent a good 15 minutes crawling around in our attic to see if he could connect through the attic, to avoid having to tear up our yard. Fortunately, he was able to find a way to do go through the attic, which saved us money and saved us from having our lawn destroyed.Like Harry, there was no high pressure sales pitch from Russell. He gave me a price and then said to give the office a call if we wanted to schedule. I actually decided to book right then and there, and they were able to come out within a week and get the job done!Yesterday was install day for us, and Russell arrived on time, was professional throughout the entire process, and cleaned up his mess before leaving (which many contractors don't do these days).We are already enjoying noticeably softer water, and could not be more pleased! HIGHLY recommend!
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March 2023 by Antonio Rallo
The guys from Lone Star are great. They are able to serve you the same day. Jonathan was the delivery guy, great guy..... Glad to have them in our neighborhood!
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January 2023 by vance kennedy
Lone star came out to my house and checked my water softener to make sure it was in working order and tested my water and checked my settings after I had a contractor build a new well house and in the process the water softener was completely dismantled to be able to move it and then reassembled Lone star assured me the system had a clear bill of health and charged me nothing great people
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November 2022 by Leonard Ham
I used this company for the first time today. They replaced some parts on my Viqua filtration system. Jacob was my installation tech. He was Great!!! Very knowledgeable- friendly & on time. Initially I spoke with Harry. He was Great as well. I will definitely use them in the future. I would highly reccomend this company for any of your needs!!!Leonard Ham
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October 2022 by Manuel A.
If you are in the market for a whole house water softner call Lonestar ! I got multiple bids and lonestar was up front did not try to up sale me on equipment and was reasonably priced compared to other bids I received . I worked with Garrett over the phone got a technician Russell to come out and within 4 days had my system up and running they also guarantee and service equipment for first 5 years ! Dont waste your time on other companies and i recommend lonestar water for anyone in the market for a softner. I'd like to thank Russell and Jacob for the install came out great!
