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May 2024 by Dan Haney
I 've traveled to Dripping Springs for the past 35 years to the founders day event and have always purchased my propane in Austin prior to arrival in to Dripping Springs. The first time I change to get local propane. I show up to get three bottles filled and the owner says he cant leave the office to fill my bottles. Didn't really understand why? Something about he has to answer the phones with no phones ringing while I was in there. He said all of his guy's are out serving customers and cant fill my bottles.. Anyways, I wont be coming back to Heart of Texas Propane for lack of customer service.
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January 2024 by Christopher Peter
Carl and Bryan and two of the best gas passers I’ve ever met. You can smell the quality of their gas from miles away!
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September 2023 by Joe Trapani
Worked with them to get a propane tank installed and tested. They have outstanding customer service and employeesRecommend them for anyone needing their services
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June 2023 by Gino G.
Cleveland, Garrett and the gang at O'Brien Propane are fantastic. My business has been working with them for the last 5 years and would never consider using anyone else. The team is extremely knowledgeable, always in time, have dropped everything to help us when we've needed it and always have the best rates. If you're looking for anything propane related, look no further.
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February 2023 by Cory Evans
Great friendly service. Running low on propane due to the winter storm. Thank you for refilling our tank even in the inclement winter weather!
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February 2023 by Robert M.
O'Brien Propane is one of those increasingly rare businesses where the human touch and consideration are still obvious and valued. During this latest ice storm, our propane tank went empty the first night-Jan 30. The long-time provider would not respond to any requests for speedy service--would only say the next delivery would happen by Feb. 15! Amazing... nor could we get calls returned over 48 hours of attempts. Meanwhile, our plight came to the attention of O'Brien Propane and a same-day propane delivery happened. Cleveland and his team have the integrity and honesty that is increasingly rare these days. Kudos to O'Brien Propane! Long may they prosper helping people with top-flight Service
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January 2023 by Dennis S.
You call, get yourself on the schedule, and O'Brien shows up as expected with professional folks. I recommend them for reliable propane refilling.
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November 2022 by Jim Coppedge
Great people very friendly and great price
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October 2022 by Alex M.
Let me tell you about Cleveland. No, not the coveted vacation destination in northern Ohio - Cleveland the man. More specifically, a man of the cloth.... and the cloth I'm talking about is none other than the guild of liquid propane (and of course liquid propane accessories).Cleveland runs O'Brien Propane.I've known Cleveland for about 3 years now. And he's saved my ass about 3 times.Most recently was last week. We had a plumber running a new line from the tank to the house and broke the POL valve and asked me to let the propane man know. Cleveland's schedule was slammed for the next week and couldn't make it out.I put him on speaker with the plumber to figure out what was going on and he smelled (figuratively) something funny. He told the plumber to stop what he was doing. Cleveland dropped everything and got here in 5 minutes.Come to find out, the plumber set up the system to send high-pressure propane (175 psi) into the house when it required about 0.5 psi. From what I understand that could've dumped the 250 gal tank into our house in minutes.The conversation got spicy.Cleveland's tech came in the next morning (on his day off) and spent 4 hours overhauling the system. The plumber owned his mistake. And showed up the next day to shadow the tech to learn how to do it right.Another disaster avoided. And all thanks to Cleveland and his crew. The last time he bailed me out was during Icepocolypse when they were working around the clock and late late into the night to get people in need propane to stay warm.No one from any other company has taken better care of me as a client. He's funny as all hell. Always has a giant smile on his face and you can tell his family (and his employees families) mean the world to him.There's a lot I admire about this man.If you live in Southwest Austin or Dripping Springs and are on propane, I promise no one will take care of you better.
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August 2022 by Kevin M
Cleveland helped us out when we were in a pinch. Had his guys come out on an urgent basis and they helped us troubleshoot and understand our tank. We found out our tank wasn’t set up properly and now we’re getting a very reasonably priced tank through O’Brien. I can’t recommend them enough for their customer service. They do what is right by the costumer. Their employees are friendly and professional. I am recommending them to everyone I know.
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August 2022 by Allison M.
Cleveland helped us out when we were in a pinch. Had his guys come out on an urgent basis and they helped us troubleshoot and understand our tank. We found out our tank wasn't set up properly and now we're getting a very reasonably priced tank through O'Brien. I can't recommend them enough for their customer service. They do what is right by the costumer. Their employees are friendly and professional. I am recommending them to everyone I know.
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March 2022 by Dalton Curry
Very friendly and willing to help in any way they can! Highly recommend.
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March 2022 by Stuart Ross
Great, timely installation. Friendly service. Thank you!
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March 2022 by Kristin Silver
We have been with O'Brien Propane for many years. I called them today because I smelled gas in my kitchen. They were out within a half hour and were wonderful about checking our gas line. They have always been there when we needed them and I would never go with any other company.
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February 2022 by Patty M.
We are new and proud customer because of the personal, professional and kind customer service. We had been waiting for our scheduled delivery for three weeks and had run out of propane during this time of waiting. I called O'Brien to see if they could help us out and they there at the house within the hour! Needless to say we have cancelled our other account and now O'Brien loyal customers
