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January 2023 by D F.
Purposely drove nearly an hour to this location as online shopping showed they had a farm gate we needed. No one in the entire store knew where they were kept. Employees directed us to the service desk. The guy there asked us for the SKU of the product we wanted. He couldn't look it up on his own so we had to go online and provide him exact details to purchase it. Once that was done we went to where the gates are kept. Had to go inside AGAIN and ask for someone to unlock the anti theft wire that locked all the gates together. Several minutes later a guy came out, looked at the wire and said "I need to get the key." Ten minutes pass when an older woman (no issues with this, as I am an older woman) came out with a key. She couldn't unlock the wire by herself, couldn't hold any gates back so we could get the one we needed, which of course, was in the middle, and struggled to lock them back up. Why wasn't there someone assisting her and us if she physically couldn't do the job? All of our interactions with several employees proved that not a single one knew anything about this store. No one was remotely eager to help us. Everyone brushed us off saying they didn't know anything. These employees are just warm bodies using a scanner. You'll have more luck checking yourself out at their kiosks. If you need anything more than that, I recommend going somewhere where people are knowledgeable and want to help you.
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September 2022 by Colleen H.
Unless, you know you can get what you need right off the shelf by yourself, skip this Home Depot. They mess up special orders frequently, then play hide and seek when you try to get the problem resolved. They pass the buck, promise to call back but don't, and the managers always seem to be off when you need one. Go somewhere else, if you can.
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September 2022 by Brent N.
I've been looking for this for awhile. Website says every store has them, but after exhaustive searching, no they don't. Drove all the way out to Drippin because the site said they had 5. 1.5 hours later and with the help of 3 different associates, I finally found it myself.I mentioned the issue to the manager and he blew me off. It doesn't matter how friendly and helpful the associates are if the manager has a stick up where it doesn't belong.It's worth your drive to go to an Austin Home Depot, or Round Rock for that matter. I will not be going back to this location.
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January 2022 by Rudolpho M.
There's not enough staff members to go around and help out, the ones that are there are jaw jacking with other staff members up in the front and nobody helping customers in the isles what a irresponsible manager. It's time to move over for Lowe's help.
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November 2021 by Kathi S.
I bought an Electrolux Dryer in September 2019, had it for 11 days and had to replace the motor. Fast forward 2 years later, had to replace the motor again, but did not fix it this time. I have been without a dryer for 2 months now. They have replaced everything inside and I have been trying to get it declared a LEMON, but they keep sending more parts, none work. I bought the 5 YEAR EXTENDED WARRANTY for this reason, but I just want a new dryer. There is no end in sight. I call them everyday trying to get a resolution, but it never ends.The Home Depot Extended Warranty people hand up on me at least once a day and never call back. I have to call them back and go through the whole thing again and it still does not get resolved.I just want them to replace my dryer, it has been 2 months.
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October 2021 by Ginger D.
Horribly rude treatment at the return area. First the guy was on the phone, then when he finally hung up, he waited on others who had come up after me. He completely ignored me although I know he had seen me. When I asked another employee if someone else could help me with a return, she said he was the only employee in the whole store who could do a return. Terrible customer service!!
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July 2021 by Brenda Sowada
Purchased an upright freezer in the store on 12 July to be delivered 24 July. Received text notification on 24 July that freezer would be delivered between 11:30 and 3:30. After waiting at home all day, a few minutes past 3:00 on 24 July, received a phone call from said delivery truck driver that “he was broken down on side of road for the last two and a half hours and the freezer would not be delivered”. Requested call from his superiors to explain why he waited so long
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April 2021 by Susan K.
Only two employees were properly wearing masks. Many had no mask or were wearing them around their necks. Clearly, management is not reinforcing customer safety.Store 8995 on Sunday, April at 430pm.
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November 2020 by David A.
I am a roofer and I am in Home Depot's ALL over the Central Texas area.This Home Depot is one of the BEST. The people are friendly, always willing to assist and help find something and they have the returns process down to a science. If only all Home Depot's were managed this well and provided consistent customer service.
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June 2020 by Cortney J.
Hello!I'm CJ, a local metalSmith Jewelry artist in Wimberley, Texas. I frequent my local Home Depot in Dripping Springs, always greeted with a welcoming hello and exceptional customer service to always help me accomplish all my visions and workshop supply needs. This specific shopping experience I had to share!I walked in determined to make my own fume hood vent to keep my workshop safe while I solder and melt down my mixed metals into jewelry. I knew I needed to put my safety first, but couldn't afford a prefabricated fume ventilation system... I was stuck. I knew if anyone could help me it would be my local Home Depot! I knew I was in for a challenge, but nervously walked in with nothing but $150 and an idea to safety proof my daily workspace.I met Charles, after descriptively describing to him my hood vent vision he was fully committed! It was as if I could exhale knowing I wasn't in it alone anymore and hope that my vision will come to fruition. We got a game plan and set out piecing together my whole fume ventilation system with an industrial fan as the motor. This thing is RAD! Now I can rest in knowing I'm not breathing in toxic fumes and staying safe in my workspace. I seriously couldn't have done it without Charles' help. I left that day with a new found confidence to challenge myself and take on more projects knowing Home Depots got my back. My local Home Depot is more than a home improvement store, it's a family you can rely on.
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June 2020 by Kellie Watson Martini
My husband just shopped here this afternoon and not one employee was wearing a mask. All the while COVID-19 cases are going up in hays county. I don’t understand why this is not mandatory for employees to wear masks. I don’t feel safe going in here when this simple health precaution is not followed.
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July 2019 by Heidi Higginbotham
Great service and good to the community!
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May 2019 by Josh S.
Worst Home Depot I have ever been to. Elderly employees everywhere that dont know anything about hardware or construction, muchless can they work a computer checkout terminal. When one asks me if they can help me find something, I'm polite, but thinking to myself, "I'd bet you $1000 that I know your store better than you do." In addition, many employees congregate in groups of 4-5 in the aisles talking about their weekend, or their dog, or grandchildren. Makes it hard to get by. In the plumbing department, they no longer carry simple pex fittings. All they have available now for the most part are extremely overpriced slip pex fittings that are $20 for a single 1/2 " 90. Used to be, you could buy a 10 pack of traditional crimp pex fittings for around $12. I go to King Feed in Wimberley for these now. Much better selection. Many other items become discontinued, seasonal or online order only such as plastic or metal chairs. I guess people only sit down during the Spring and Summer. Lol Lumber department is a joke. Dont go here unless you're happy with 3's, 4's, or cull lumber; and good luck getting help loading if you do. In a nutshell, if you're a real contractor, you're better off going to south Austin for materials, despite the fact that Dripping Springs is one of the fastest growing cities in the nation. Don't waste your time here. It's truly unfortunate that this has happened here. When this store first opened, it was awesome. I guess nothing lasts forever.
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April 2019 by Robert M.
Home Depot used to be a place that I looked forward to going to. Now I dread it. In order to push more and more sales, they keep pushing items into the aisles. Look at me! Look at me! they scream. They are trying to get incremental sales through spontaneous purchases. Meanwhile, if you know what you want it is a HUGE pain to try to navigate around all the pallets of high margin merchandise. It slows you down and it's exceedingly tough to get through on the weekend when more and more people try to navigate the smaller and smaller aisles. Even trying to get out the Contractor/Pro exit, there's like 6 pallets of water where it used to be an easy aisle to exit with your lumber. Well done there to make me avoid coming to this location.
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March 2019 by Jason G.
Just wanted to say Michelle in pro checkout is great. She is so courteous and friendly. She makes the trip to Home Depot worth it. She always has a smile on her face. Great employee. Bruce also a superstar, every time we order something Bruce is on it!!
