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May 2025 by T Hayes
After the recent house explosion, apparently propane related, we decided it would be prudent to check our system out. Jacob Garnett, son of the owner, came out and did a very thorough assessment. While there were no super critical issues, he did find a number of things that needed to be repaired or updated. We also got his assistance with changing our propane log lighter fireplace to one with a different type of burner that runs one of the fire glass type installations. Through all of this we found Jacob to be absolutely thorough and professional, friendly and considerate. Our initial use of Terry Garnett Propane when we built the house 18 years ago was probably pretty random. But now, with both safety and personal enjoyment being the issues, I’d have to say we were just lucky. Jacob jokes that he was probably doing propane in his mother’s womb. Well, it tells. This guy truly knows his stuff and is a delight to work with.
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April 2025 by Martine
This would be negative if it could be. Prices-high Services-poor. Billing services and follow up- the worst and the most unkind business in Dripping.
I have had a tumultuous 10 years filled with heartache trauma and financial hardship. In that time I have worked with many kind people and local businesses who have helped me through with patience kindness understanding Just the opposite for Garnett Propane.
Apparently don’t really want to get paid- just be ugly to you when you are late when they still send only a paper statement- most people over at least the option of sending bills electronically.
As soon as I am able I will have their propane tank removed from my property for any one of the highly recommended propane companies in the area. I was told someone was “just doing their job.” Poorly and unethically.
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March 2025 by Rusty Roberts
Tractor supply can't inspect tanks I guess, so we go to Garrett's, and they tell us to go to tractor supply... when you're a propane company you have one job PROPANE! 🙄
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December 2024 by Lance Ray
I recently had the pleasure of working with Terry Garnett's Propane for the installation of a new propane tank, and I couldn't be more impressed with their service! From start to finish, the team was professional, efficient, and friendly. They took the time to thoroughly explain the installation process and ensured that everything was set up perfectly. The technician was prompt, courteous, and left the work area clean and tidy. It's rare to find such excellent customer service, and Terry Garnett's Propane went above and beyond to meet my needs. I highly recommend them for anyone looking for reliable, top-notch propane services!
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May 2024 by James Alexander
Worst company in dripping springs. Maybe even Texas. Totally incompetent. Rude. Unethical. Thieves. Run from them as fast as you can.Dawn the “manager” is an awful human being. She screamed down the phone at my wife. No way to treat clients when they made a mistake.
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February 2024 by Mark Abbott
I would rather deal with the IRS. We had a simple request for the driver to call in advance so we deal with our dogs. No call. So, we called after the first service and asked again to please call in advance. No call. Then I called a third time to make the request and asked “how can we make it happen,” to which the office manager flipped out and started yelling into the phone saying, “all I can do is ask the driver to call.” Absolutely terrible service.
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October 2023 by Pat C.
We had a leak in our home propane tank. I called this company and they said they couldn't come and fix it because they didn't fill it last. I told them that it hadn't been filled in a few years and I didn't even know who is was that last filled the tank. I even told them that they could fill it after the repair since the tank was only showing 20% full. None of this mattered, she just kept saying I would have to figure out who last filled the tank. I would not recommend a company that seemed to have an excuse for not being able to come out. It would have been better if she would have just told me they were too busy.
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October 2023 by Grumpy P.
After nearly 10 years of business, they tried to force me to replace two valves that the railway commission only "recommended" replacing -- for $700! That's a HUGE RIP OFF! And Garnett's service manager (woman) tried to then tell me that they couldn't fill my tank anymore as it was a "liability" to them and then offered to do it for $500. So I called three other companies and all said it was optional and only needs replacing if it's leaking. Garnett's then offered to do it for $500 (which is still more than any of the other three companies) so I still declined. The Garnett's service manager said something to the effect of "well, I'd hate for you to find yourself without gas this winter." Really?! We're stooping to scare tactics / coercion? I've moved on to another company with much better reviews here on Yelp.
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June 2023 by perry marlow
I've been using Garnett's Propane for over 20 years and I have always had great service from them. I called this week needing my tank filled but concerned because a bird had nested in the top of my tank. I had to get the fill so I left the nest to fate. The driver, seeing the nest, filled the tank so carefully he did not disturb the nest or eggs and the bird reclaimed her space. This is the level of thoughtful service I have experienced throughout the years. I recommend them to everyone.
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June 2023 by Michael Walker
The folks here definitely know there stuff and Jacob has been amazing with helping sort out all the little details and getting us set up and educated on our new home/propane system. I can't ask for anything more as he's been awesome.
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June 2023 by Jon Eberle
We contacted this company multiple times because they are close to us. Each time they acted as if we were bothering them and we couldn’t get total info. Here is what they did say:- $100 inspection fee- $3.99/gallonWe called 7 other companies. Not a single one charged an inspection fee. And the highest price per gallon we found was $3.15.We ended up going with Absolute Propane and here is what we paid:- $2.85/gallon- $0 for anything elseAbsolute also did a full inspection, scheduled us really quick because we were completely out, and got us up and going super fast with clear communication. I’m sure there are lots of good companies, but $1.15/gallon more than most of their competition is crazy. And the rudeness of the folks on the phone is intolerable.
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December 2022 by Kevin I.
Shocked that Terry Garnett's Propane has such a low rating. Been with them for almost three years and have had zero problems. I write this today because it's December 23rd and 14 degrees. A camera bings and I look and it's Terry Garnett's Propane filling my tank. I was worried about the propane anyway as it heats my house and water and stove...so everything. I was going to call after Jan 1 for a top off. And here they are. Much appreciated.
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June 2022 by David Pennington
Could not be more impressed with the “ over and above” service from Garnett’s. Not only did they save us from going completely empty during Snowmageddon when I flagged down their truck in the snow, but they have also done an incredible job hooking up a pretty complex system for our pool and hot tub. They did it quickly and at a very reasonable price. Jake in particular is super personable and great at his craft. When I had a small issue, they were out the next business day and fixed it in less than an hour. In our experience it’s rare to find a family owned business that really understands true customer service…these guys do. We are Garnett customers for life!
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June 2022 by Caleb Galate
#1 kind of rude. My roommate goes out to talk to him and he kind of just shoes her away because according to him he knows everything he needs to. Clearly he didn’t.#2 they agreed to call me 30 minutes beforehand to let me know they’re headed over, but they call at the front of my driveway.#3 I asked them not to top it off, they said “that’s fine but we have a 125 gallon minimum”. Which was fine because I wanted 150 gallons, they didn’t stop at 150 like I asked, and they agreed to, so I’m paying for more than I requested.#4 the gas was $400 and they tacked on an extra $300 bill and I don’t even know what that’s for. If there’s a delivery fee or something, I wasn’t told about it, I find it very dishonest/shady to almost double the total bill and not say anything about it, as well as putting in more gas than the agreed upon amount and then charging me for their negligence.#5 everyone is home, instead of just walking up to the door to give us the receipt, he just shoved an envelope in the door of one of our cars and drove off. No chance to ask questions or address my concerns, gone by the time we find the receipt, notice the extra gas, etc.Very unprofessional, I will not be using this company again. Deserves negative stars.
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June 2022 by Vee S
While the phone line is answered quickly, it is impossible to get a call back on estimate to create separate line for generator installment. Been a week, two calls, and still no response. Looking for another company with better customer service response time.
