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May 2023 by William B.
I do believe the service is very good. The food it is better brand recognition then Walmart and Kroger. If you want to have better food come to HEB. The atmosphere is really good. I believe the store can probably can 3000 people gas station can probably handle 3000 gallons of fuel
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April 2023 by Jason M.
Great store! Very professional employees here, and everyone is kind. My favorite HEB!!
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April 2023 by Obed F.
I really don't get how this H-E-B never has any hot rotisserie chickens at any time of the day. It's like rolling a dice. Better off just going down the street to the newer ones.
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January 2023 by Sarah R.
Last week, I was having car trouble and had a small issue getting out of the parking lot. These two gents, glowing of management material, Dylan and Caesar offered a hand in my time of need, literally --multiple hands in fact, gave all they had-- and threw in an extra umph of core strength to really ensure the job was done as swiftly and efficiently as possible. I couldn't have gotten home as quickly as I did without their support!! Thank you so much guys!!!! You are so very very appreciated!!!!
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January 2023 by Belia R.
This is really a sad store. I think HEB company usually does a decent job to decide what size and type of store plan fits your community.This was a huge swing and miss by HEB. They should completely rebuild this store at twice the size. This store always looks like looters just ransacked the place and employees do not seem to care.We NEED a PUBLIX here!
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October 2022 by Lauren A.
I really enjoy the Dripping HEB the majority of the time. The place is kept clean and always has a good selection and variety, we are always able to find everything we need grocery wise when we come in. They've got a lot of very nice staff members and a few who are kind of rude every once and a while, depends on when you go in.That can probably be said for most places. A lot of the HEB brand foods are GMO now, they say "Contains bioengineered food ingredients," not "GMO". Not everyone is concerned about that understandably but we are, so we have to spend a lot of time reading labels now, to avoid it.We are a little disappointed that HEB "Sold out," and started using GMOs but a lot of places are doing that now because it's a more affordable way to mass produce food, so we understand. We still love HEB.My husband gets angry sometimes because there will be a lot of the young employees standing around at the front, seemingly not doing anything and nobody is bagging groceries. It doesn't bother me as much to bag my own groceries but it peeves him because the young individuals are being paid to bag and don't seem to be doing anything. It doesn't happen every visit, we have some visits where there are always baggers. Probably depends on who is working when we're there, if they're short staffed, etc.As I said, I am a fan of this HEB for the most part and I think they are doing the best they can and doing really well as a whole.
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June 2022 by Janie N.
Shout out to Tiffany at curbside. I messed up my order last week, I ordered for a day ahead. So I had to reorder and she went above and beyond to have my order ready for pick up, despite the order mess up being solely my fault. She's always nice on the phone when I ask for any substitutions and always comes through.
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May 2022 by Lisa Q.
Well, it's like this.... I really (REALLY) look forward to the completion of the renovations. Even though I've mostly figured out where everything is now, if I get to the register and have forgotten something that is in the new section, it is such a walk to get to it. Unfortunately the only open registers are not close at all to the new section. So I do hope that ultimately they'll attend to that.
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May 2022 by Jaspar S.
I love this store. It is big (which suits the culture of Texas) and it has a large variety of materials. I like that they have a well sized Asian section in the market. My only complaint is that they have something as exotic as a dragon fruit, but they do not have any red chili Pepe of any kind. Overall, it is a great market.
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April 2022 by Brett J.
HEB is the bomb... all you other grocery stores need to take notice! Lots of selection, a huge produce section, fresh flowers, great service, wine and beer selections to beat the band, and just a plethora of items. Usually... This was our first trip back to a HEB since leaving Texas about 8 months ago. I was shocked at the bare spots in the shelves. Whole sections wiped out... was there a pandemic I didn't know about? I'm telling you it was crazy the stuff that was just sold out... pop tarts! Some sodas, and various chips just to name a few things. It was like the Super Bowl was happening or something. I got most of what I needed though and the service was still stellar! HEB is that daddy of all grocery stores for sure!
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March 2022 by D M.
This HEB needs to retrain half of their employees on Customer Service. Been twice in 1 week and bad experiences both times. I LOVE MY HEB, I've missed it being out of the country for the past 3 years. I was very disappointed. There's a handful of rude employees that have the attitude, "That's not my department." when you ask for directions to a specific item. This afternoon, I walked in to where the rotisserie chickens are normally found. Didn't see them so I asked the 1st employee I saw. Her exasperated reply, "Well they're NOT in the Bakery Department." Mind you, she was up front, NOT standing behind the bakery counter, I had NO WAY of knowing she was STRICTLY Bakery Dept. Normally it doesn't matter WHO you ask at HEB, they're always willing to help. She then told me to go to the deli dept, which I did. The gentleman there informed me, "They're not available yet but when they are we put them right in front of the BAKERY DEPARTMENT." I needed help finding another item, found some employees that were socializing. I was still polite & waited for an opportunity to ask. They were clearly annoyed & then sent me to the wrong aisle on top of it all. Honestly makes you wonder if HEB is slacking on their Customer Service training. It felt more like shopping at Walmart.
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February 2022 by Ralph C.
I don't have enough time to explain how bad this store is. Rude employees, constantly out of stock merchandise, long checkout lines, dirty aisles, lousy meat and produce. I have lived near four different HEB stores that were excellent. This one is not. They must relish the fact they are the only choice we have here so they don't have to care. I wish corporate HEB would step in and try to make this a decent shopping experience.
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September 2021 by Mike M.
Want to love HEB, but they make it hard weekly. The DS store is constantly out of my brands, and either don't fill the order or they try to substitute inferior brands. This is not a covid thing or shortages, it's piss poor management. Randall's seems to have everything I need.
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February 2021 by DR O.
Super spreader - store and customers appear to love not wearing masks. When I reminded one customer who was in my space without a mask that they can help stop the spread of covid by wearing a mask I got a lecture on why I should stop watching CNN and believing the fake news propaganda put out by trump haters. Wow - yea - can't make this up. Taking my business else where.
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January 2021 by Michael J.
This store is complacent with the enforcement of wearing a mask while shopping despite the large sign stating that mask are required. They are either a part of the solution or they are contributing to the problem. They must get this resolved if they would choose to continue business in a positive manner