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August 2022 by Google user
They had trouble with my daughters insurance answering \\u0026 she really needed her inhaler so they just let us have it \\u0026 said he would deal with insurance later. Really thought that was amazing \\u0026 shows he cares.
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January 2022 by Holly Noland
They had trouble with my daughters insurance answering & she really needed her inhaler so they just let us have it & said he would deal with insurance later. Really thought that was amazing & shows he cares.
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August 2021 by Sarah B.
We're driving from Tucson Arizona to Fort Francis Canada and we had 4 COVID tests scheduled for 11, 11:15, 12, and 12:15. We received our confirmation and filled out the required info the day prior to our tests. We woke up at 4am in Albuquerque to drive to Dumas and we received our conformation at 10:30 however, when we pulled up to the drive through, we were simply told "we don't have any tests, we can't help you, try another cvs" understandably, we were confused and showed the two women at the window our conformation codes. Once again they're only help was to say that that shouldn't have been possible and they had shut their site down despite the fact that as of 11:15 I was still able to make an "appointment" for a COVID test at 2:15 later today. When we explained that we needed to get tested within 72 hours and have the results before we reach Canadian border and we explain that all other CVS's within a 100mile range had no availability, they gave no suggestions and refused to call another cvs to check for availability and/or supplies. TLDR: horrible customer service in response to a failure that literally prevents us from crossing the border.
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May 2021 by Janet Diaz
They were quick and very helpful. Love this place.
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March 2021 by Katrina Lookingbill
Second time trying to get a prescription there. The metal security curtain is down, but not sound proof. Maybe they need to have someone fill them in on that. They raid the curtain. Someone dings the window and one of them says, “Geez, don’t they know we just opened...”. Really, I thought that was what y’all were there for. We had been waiting 18 hours for that prescription with my daughter running 103* temp. They will not see my money ever again!!!
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March 2021 by Katrina Read
Second time trying to get a prescription there. The metal security curtain is down, but not sound proof. Maybe they need to have someone fill them in on that. They raid the curtain. Someone dings the window and one of them says, “Geez, don’t they know we just opened...”. Really, I thought that was what y’all were there for. We had been waiting 18 hours for that prescription with my daughter running 103* temp. They will not see my money ever again!!!
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March 2019 by loretha heisler
If I could give a ZERO I would. VERY POOR Customer service, not willing to help you or work with you to solve a problem with returns.
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January 2019 by Kristin Chavira
2020 - Still run with absolute ignorance. They called me on Monday to tell me my prescriptions as ready, it would be X amount. I let them know that my insurance actually covers that prescription & I don’t owe anything. They asked for my “new” insurance information. I let them know that it wasn’t new, it was the same insurance that they had been billing for my other prescriptions. They said they’d redo the prescription. I got a call yesterday that my prescription was ready. I
