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September 2023 by Patrick Odom
If you want to be played with lied to and have your time wasted here is your place. I was told it would take 3 weeks to fix my car. Lol... it took over 45 days to fix. Had to take it back because they didn't fix everything. They play games with the phone saying the person who they assign to help you is busy , not there ect. They would not send me a survey asking me how was my service. I wouldn't take a plastic toy car to this establishment.
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September 2023 by Wendy Ibarra
Windshield was repaired a few months ago. I was promised high quality and a warranty. Sensor cover fell off and now Caliber has me bouncing between locations arguing that it has to be repaired by the one who did the original repair. They didn't even take a look at the issue which in my opinion was easy to fix. Ridiculous.
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September 2023 by Donetta Pickett
Jael was excellent from the beginning to the end. She was kind, patient, and knowledgeable. She made sure I understood everything in regards to the repair. She demonstrated professionalism to the highest level. She is the reason why I would refer my friends & family to Calibe5r Collision, also as a result of the excellent repair workYes It was ready when promised and Hi kept me updated at every point.step of the way.
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August 2023 by Derron Robinson
I appreciate Mia. She was an amazing service advisor and very understanding. My car looks brand new. My 2023 Kia looks like it was driven off the lot. Thank you Caliber. Mia is a true asset to your team.Services: Steering & suspension repair
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August 2023 by Cecelia Criner
I had something that landed on my car weeks ago!! I’ve been to several car washes and to the dealership 3 times!!!! ? it was recommended that I go to any body shop, Caliber was close by. Mia offered her customer service and OMG!!Mia help me by polishing my car, got the “gunk” off and was so pleasant and helpful!!! I could just cry!! She is awesome and a wonderful asset to the company and the customers!!! ?????Service: Painting
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August 2023 by Vvv vvv
Awful experience. My vehicle was there for 2 weeks and they didn't fix all of the scratches from a recent rear end. They did not communicate with me when they kept it past the estimated time. I would never recommend this place to anyone. Take your car to another location.
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August 2023 by Yolanda Gonzalez
I had my car repaired here and it was rocky at first but when Jael helped me, she was timely effective and efficient. She went above and beyond and she treated me like she cared about me as a person, and not just the repair of it all. She is knowledgeable kind and very compassionate. Thanks Jael!!!!Services: Transmission
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August 2023 by Nigel Robinson
Working with Joshua was solid all around. He took good care of us and worked within our schedule as we had travel plans prior to being able to deliver the vehicle to Caliber. I would use them again for sure.
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July 2023 by Rose Barrientos
It’s been a month since I got my car after repairs for hail damage (they kept my car for 3 weeks). They replaced my roof (I have stains on my headliner) and hood, and supposedly replaced all of the chrome trim (that was not done). When I got my car back we found a lot of things (damage) that was not there before. I’ve added some photos to show some of the damage that I’m trying to get repaired, there’s also a sound like something is loose when we get on the freeway and go 70 mph and up. I keep getting the run around saying that they’re going to get me a rental and give me a call back. I know they’re not in a hurry to repair the damages because it’s going to be on them not on me, but I can’t believe this a recommended company (by Allstate) and this is how they work. All I want is for them to repair the damages they did, I’m so disappointed.Service: Body & Trim
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July 2023 by Valerie Lynch
Dee at Caliber Collision is a very kind person. He kept me update while my car was being repaired, explained everything that was going on and I think he is a great asset for your company. The whole office was very kind including the manager. Thank you Caliber Collision I would recommend you to my friends.
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July 2023 by Michael Reagor
Needing an appointment to get a quote is crazy. Which they said the earliest they can do is 10 days from now. ??????
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July 2023 by Mo'sun Johnson
Duncanville location has AMAZING customer service. Lance at the Cedar Hill Location not so much. He didn’t seem to care about my problem so I called Duncanville and got help with my issue.
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July 2023 by Sarah Green
I had my car service there roughly two weeks ago and I was provided great customer service and timely updates by Jael Gonzalez. She was very thorough and attentive.
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June 2023 by Liz Woodley
Mariella was amazing. She kept me informed throughout the whole process. She was kind informative and helpful.She was on top of my repairs and I will continue to use their services!Services: Transmission
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June 2023 by Akbar
Mia, Mari, Jael where very friendly with there customer service. Got me in and out would highly recommend them in the future and for anyone else. Thank you Caliber collision.Service: Air conditioning