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December 2023 by Linda M. López
The lady on Camp Wisdom in Duncanville, was very professional and had great people skills also. ?
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September 2023 by Spongeiac
Armani was super helpful and sweet with helping me start a new plan on my S23 Ultra on 8-24-23. And Gernisha was really helpful and sweet as well on 8-31-23 with helping me with my Samsung Galaxy Watch 4 Bluetooth setup. These 2 people are amazing and even though there's a Cricket Wireless closer to my house I purposely come to this one because of their amazing service!! Keep up the good work you two!!
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June 2023 by Jacques Star
Horrible, horrible customer service. One time, the front door was LOCKED DURING BUSINESS HOURS, most of the other times, the employee is in their car, and talking on the phone with friends or family making PERSONAL calls. And they're still on their personal call while conducting my business or signing me up for a new plan. These people DO NOT CARE. They should all be fired. Zero customer service. I would not go with Cricket Wireless. They are rude. Period.
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May 2023 by Keshyra G
Gerneisha(spell check) is the nicest salesperson I have experienced. i live in Mesquite and i pass up numerous of Crickets just to go to her. if i could give her 10 stars i truly would!!
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May 2023 by Victoria Ra
Someone please tell how this crook is still working at Cricket. That girl with the worms coming out of her head sold me a bad phone were it went into safe mode. I asked her how do I get it out of safe mode and had it only a month. Her reply with an nasty attitude I'm a sales person not tech so find somewhere else to get your phone fix then putting her ear plugs back in her ear sitting in the corner like a rat.
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May 2023 by Lisa Smithey
Ms. G is awesome!!! She has been taking care of my family for years!!! She is beyond helpful!! She has helped us upgrade our phones and always helps make sure all of our data is transfered to our new phones!!! She is always so happy and bubbly even when we run in to the shop in a crisis, we think.. she helps us figure out the issue. We have referred several people to the Duncanville Cricket to Ms. G!!! 10, star customer service hands down!!!
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May 2023 by Manuela Diaz
Gernisha is AWESOME! Got me set up quickly! And even hooked my daughter up with internet on her tablet! Thank you!
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May 2023 by Kei Rene
First of all I'm thinking this trick is a very cool person to find out she is a cheat, theft, & liar. My question is why is this country bumpkin so greedy you rip people off using a lie you the only Black storemanger for Cricket then lie saying in 6 months you can upgrade to any phone you want??? Well funny on Ross downtown Dallas not only I met an Black manger but one who is honest. Then you had me programming my own phones after spends Ng $700 with you each time. I need refunds and this female or whatever it is to be fired!!!!!
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May 2023 by Jimmy Smith
Gernisha is amazing I just love her so much
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May 2023 by Wayne Prater
Great customer service
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April 2023 by S S
Went in on Saturday( 04/22) about 5 o’clock in the afternoon was greeted by Gernisha ( by the business card I grab she had red hair African American) allegedly she was store manager. Horrible customer service wasn’t trying to help us said our pin was wrong when it was the pin and only gave us one try. She stated she needed to see an ID when the account was a business account. We try to tell her we have business cards and The business certificate she was just not having it. Another customer walked in who was Hispanic too and refused to help her. Previously called multiple times before going in and no answer when arrived there was no one in store but her. She shouldn’t be working there if she doesn’t want to deal with customers. Luckily the other cricket located in Redbird oaks was very helpful and assisted us fast. Also no problems and our pin went through( same pin we gave her). Hope gernisha is dealt with next time we visit since it’s the nearest to us.
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March 2023 by Ana Sias
Buyer beware defective items!!!!Horrible customer service. Purchased a phone and phone case went back because the phone case they sold is was defective and was told by Manager that they cannot return or exchange because they have a no return/exchange policy. The product they sold us was defective!! I should have seen the red flags regarding their nonexistent customer service when the same "manager" kept taking personal phone calls while she was helping us.
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March 2023 by Adriana Rines
Buyer beware defective items!!!!Horrible customer service. Purchased a phone and phone case went back because the phone case they sold is was defective and was told by Manager that they cannot return or exchange because they have a no return/exchange policy. The product they sold us was defective!! I should have seen the red flags regarding their nonexistent customer service when the same "manager" kept taking personal phone calls while she was helping us.
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August 2022 by Legacy Moore
Gernisha is so professional and sweet! I can go to her 100x and she still will help me and answer ALL of my questions!! She is the best!!
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August 2022 by JaMarion Stewart
Gernisha is the best!! I watched her with previous customers and myself and if I could give her 10 stars, I would
