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February 2024 by Pam S
Pharmacist didn't listen and was rude. Picked up my insurance card, left, and will go back another time and hope for better assistance.
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December 2023 by Krizia Isaac
AWFUL….has taken them more than 15 days to get prescribed FOLIC ACID. They don’t call or text you either to let you know.
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December 2023 by Alexis Tucker
DO NOT SEND YOUR PRESCRIPTIONS HERE.Literally have been waiting 3 weeks to have my prescriptions filled. I understand supply chain issues. But when I wait on hold for 40 minutes to follow up and finally get through only for your pharmacy staff to not know how to work the phone and I hear them say “just hang up” it’s unacceptable.
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November 2023 by Charlotte Winters
Came in today to try to get a Covid shot for my husband. He’s a double amputee, so it is difficult to get him out. Got there as they were reopening after lunch, 2:00 pm. There was absolutely NO ONE there. Not to pick up a prescription or anything. The African pharmacist just shooed me away. “You have to have an appointment”. Period. Really? For 15 minutes after I left, there was still no one there. Guess she didn’t want to be bothered with us.
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November 2023 by Jeremie Perryman
Manager is very rude and could not solve the problem. I requested a picture to be printed. They never contacted me or tried to solve the issue other than we can transfer it to another store, because we don’t have the paper to print it on. Understandable if they would have contacted me to let me know but they couldn’t care less. I asked if I can get compensated for a discount since I paid for an immediate print. She said no you can’t very rudely. So here I am giving a terrible review that doesn’t solve anything but I’m just passing on to the next customer on how you will probably be treated.
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November 2023 by Sup Coop
I just left the CVS @ 603 S. Cedar Ridge in Duncanville in TEARS...not bad,sad,mad tears but glad, grateful tears because of the most outstanding customer service I've received since I really can't remember when. I pride myself in providing outstanding customer service, but the pharmacy staff I encountered this evening have given me a new goal to try to reach for myself!! To be honest, I was seriously considering having my prescriptions transferred to another pharmacy because of prior frustrations due to miscommunication & at times total lack of communication but my encounter w/the staff members this evening helped me to change my mind for now & give them another chance. My insurance plan started over in September & my deductible is extremely high. I was diagnosed w/diabetes in August & for the past 2 months I've only had to pay $25 for meds but tonight I was quoted an amount of nearly $700 which sent me into overload. I contacted my insurance & turns out the CVS staff had searched for coupons & applied to my total to reduce my cost so tonight 2 staff members, Cindy & Cassie went above & beyond to find coupons to apply but to no avail but Cassie refused to give up & worked on it until the pharmacy closed so in total I was assisted for 1 1/2 hours if not more. Even though things didn't work out to get the price reduced it touched my heart so much for all that they tried to help me out...they acted as if it was their $ being spent or their family member or themselves needing the meds. They made me feel like they genuinely cared & I haven't felt that in a long time. Pls CVS acknowledge and reward such outstanding employees as these 3 ladies (Cindy. Cassie & Jeanette) .. they worked so well together like a lovely ballet & they spoke to ALL customers with dignity and respect. I hope that you all are proud of them & that they are proud of themselves!!
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October 2023 by jeremy cloud
I was just here with someone being their driver the pharmacy didn't fill the correct amount of his prescription while waiting the lady cashier in the pharmacy department verbally attacked me threatening me with calling the police keep in mind she was attending to a customer i was sitting down speaking to the man i drove here she had no business even listening to my conversation that she was not apart of she was ear hustling as some call it .I was speaking the truth about why no one is being held accountable for not counting his prescription then she was rude and threatened me with the police she was never invited into the conversation then i heard her loudly say things towards me i asked her who she was and she snapped very unprofessional sad thing I wasn't even talking to her she was ear hustling and I will be fileing a GIEVANCE WITH AUSTIN...STRAIGHT OUT OF CHARACTER AND VERY UNPROFESSIONAL this is why I gave a 1 star that was unexpected for her to lash out i am sure it all on camera as well
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May 2023 by Criselda Escalera
Drive thru was closed with a sign to go indoors. Arrived and gate was closing when I had just been notified that my prescription was ready. They wouldn’t give to me because “system was closed for day” when it was 5:59pm and prescription showed as ready for pickup and I had barcode. They advised I could go to a 24 hr pharmacy.
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May 2023 by Candy Velasquez
DO NOT FILL PRESCRIPTIONS HERE. THEY HAPVE GIVEN ME SOMEONES DIABETES MEDICATION (I DONT EVEN HAVE DIABETES) , IVE ALSO WAITED IN THEIR DRIVE THRU FOR 30+MIN JUST FOR THEM TO CLOSE THE WINDOW IN MY FACE & TELL ME THEY WEREN'T GOING TO GIVE ME MY MEDICATION. WORST PLACE EVER. WILL BE HAVING MY PRESCRIPTIONS TRANSFERRED ELSEWHERE.
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April 2023 by Sheila A
I was overcharged for an item and when I tried to get it fixed, the manager tried to charge me even more than I paid in the first place. The store is badly run if even the manager can’t fix a simple problem that arose because the store put the wrong price on the shelf.
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March 2023 by Francisco Jaime
Doesn't open on time. Time is very important to me. I'll be trying Walgreens from now on.
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February 2023 by Bri Star
Rude and unprofessional is all I’m going to say and. Told my dad the script would be there after three one day and called the next day and no record of the prescription. Told my dad he needed to figure it out and get with the doctor.
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December 2022 by Luis G
Super long wait at the drive thru but that’s the least of my concern. I scheduled a COVID test and the lady said it would show up on my chart in 15 minutes. Well 2 hours later I call and they don’t answer. Nothing showing up on mychart. I had a bad feeling while there because I noticed the ladies energy was very minimal. Waste of time, do not go to this location.
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November 2022 by Paul C
This pharmacy is dumpster juice bad. All I wanted was for someone to actually answer the phone to answer an question. Call several times without a pick up. I went to the store and call while standing there and the phone doesn’t even ring. So don’t waste your time calling unless you like being on hold.
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November 2022 by Amaura Evans-Lucas
The worst experience I have ever had with CVS they are rude and unorganized…my doctors office has had to call them over 4 times and I have just decided to give up and have them switch to Walgreens. The staff needs to get on the same page
