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February 2024 by FuZe Box
It has its ups and down you know. Overall its a great place everyone there is straight forward in the lobby, not sure in the shop. My only concern with the shop, they over torque my lug nuts everytime i go, and when its time for me to do a job at my house that recquires me to remove the wheel, i can't its over torqued and im not able to loosen the lug nuts with my raw power, so thats the only drawback, other than that, its a great place.
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February 2024 by Inescia White
They were nice and friendly. They got me in and out. The place was nice and clean. People very nice and friendly. Will be back for future visits for my car.
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February 2024 by D. Cashalle Joseph
I have been a customer of Firestone for 20+ years. Because of my most recent visit, I will continue to use their services. They understood what I needed and gave me prompt, professional service.
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January 2024 by Edna Slack
I was very pleased
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January 2024 by Rachel Wilson
Firestone damage my tail cover light when they replaced my brake light and are refusing to liability
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January 2024 by John Cline
Very friendly.
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January 2024 by Yukeba Davis Smith
The team were very professional and repaired my tire very quickly. I called the Firestone in Desoto and they were unable to get me in until Thursday which did not work. This location told me to bring my car in immediately. The tire repair was less than 30 minutes. I would definitely recommend this Firestone location.
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December 2023 by leo torres
Would like to give my hats off to Kyle for going out of his way to help me. My Durango broke down near the shop a bolt fell off my break caliper bracket. He went out of his way to look for one to replace it. Thanks to him I was able to make it home. Thank you so much.
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December 2023 by Angie Yrigollen
They replaced vacuum pump behind gas cap, but then told me the canaster that usually comes with the pump is way past due. Wish they would have told me that before they replaced pump.
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December 2023 by Heber Henandez
Ive been coming here the past 2 years for oil change and always get taken care of. The last time I went they said my left head light was out and quoted me $670 to get it replaced($300labor/$300 bulb) i went to Autozone got a new bulb for $20 and changed it myself in 10 min.
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November 2023 by Alberta Campbell
10-04-2023 took my car for a oil change at Firestone in Duncanville, when I drove my car it was shaking, sounding like freight train and like I was driving over bricks, I return the manager and a tech drove it and said it was driving good to them, I got in the car the same sound, I took my car back on 10-06-2023 was there for about 4 hrs. they still could not find the problem, I call corporate office 5 times each time I was told someone would call me back in 3 working days, I never received a call, I always called them same reply. I took my car to another shop and they found the problem right away.which cost me 308.00, for something Firestone did for a 83.00 oil change
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September 2023 by Yanaa.
Just got my tires rotated and balanced and it’s driving a lot better.Thank you guys so much ! Was in and out. Guy at the front desk with Locs ( I’m so sorry I don’t remember your name and you told me multiple times ) was really great. Nice customer service!
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September 2023 by B B
Every time I take my fleet vehicle, they don't do something. Air pressure is always low, even on new tires and rotation even with me telling them the pressure is low. Washer fluid is never filled.
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September 2023 by Alondra Barcenas
I always go here to do my alignment services. It can sometimes take longer than expected, but they are upfront regarding time of service. I've also bought a tire set for 2 vehicles here. They were nice to get them the same day from another location and install them same day.
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September 2023 by Quendar Pendleton Price
Very clean and professional environment....I always get good service...love the people ? there...
