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February 2024 by Margaret Kazmer
Excellent hotel and even better employees. I was going through a very difficult time and they were non judgemental and they didn't harass me like 2 previous Best Western Hotels I have stayed at recently. This will be my "go to" hotel from now on while traveling in the United States. This is a safe space.Rooms: Clean and comfortable.Safety: I felt very safe. Lots of families staying there and they were very friendly. The front desk person was always available unlike other hotels I have stayed at recently.Walkability: There is a strip mall next door with a grocery store.Food & drinks: Breakfast was very good. Drinks, frozen meals & snacks for sale at the front desk.
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February 2024 by Leslie B
It’s about what you expect when you pull up. Close to a grocery store.
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January 2024 by Melanie Lewis
Too many roachesRooms: The rooms were outdated . Several roaches in the bathroomThe keycards do not work and the hotel is noisyI would not recommend staying at this hotel
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January 2024 by Vanessa Hatleberg
Once again this hotel is a huge disappointment. Horrible customer service. Rude front desk. Needs a good cleaning. Found a roach in the bathroom.Rooms: Horrible , bed squeaky and saggy. Floors super dirty needs a carpet cleaning company. Out dated for sure.
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January 2024 by jv ven
Awesome service my 2nd time here and definitely I will be staying here again next time. Coffee 24-7 is the best!!
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December 2023 by D C
We stayed at the hotel in Duncanville, Tx. The toilet was dirty but had the sant strip on the toilet. Worse than the dirty toilet there was BLOOD in the sink. The front desk lady was very rude and combative. I will never use this hotel again.
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December 2023 by Shara
Had a group of friends come into town for the weekend! They stayed at this hotel and had a great experience. There is lots to do around the area, we found some fun spots to eat. We found a really fun spot to shop Knick Knacks on Camp Wisdom, and a super cute bar Day Drink Lounge but the true hidden gem was Soul Circles Pizza located inside Smokey D’s BBQ. An amazing menu, with very unique pizzas, all focused around soul food, you could get traditional too! All of those fun things in one little corner.
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November 2023 by Sheila Jay
I was recently there for a conference. I hope the owner of the property is aware of what is happening. Unfortunately, the management (Randy) as well as the IHG guest relations line did little to remedy the situation. I was paying for 3 days to at least have a working TV, working phone and no MOLD in the room. However my expectations were not met. The TV had a blue tint and a line across the screen. When i spoke to Mr. Randy about that, he stated that the maintenance was informed and that the issue had been addressed. I said that the TV was still blue with a streak. I asked him to come upstairs and take a look. He said "No" without blinking an eye. I would not have escalated the issue but his lack of care and any attempt at customer service was non existent. I informed IHG and the offshore representatives just refer you back to the hotel management which is nonexistent. My first evening I told the lady at the front desk about the TV and phone issue. She was kind enough to come upstairs but complained that there was only her at the hotel at this time and there was nothing she could do. Because of the complete lack of customer service and the extensive amount of MOLD, buyer beware.
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November 2023 by Lynsie Black
I stayed at this hotel for a month and in this time house keeping tried walking in three times without knocking even though I had my do not disturb on my door and the door latch flipped. They had 3 fire alarm tests on 2 different days and they brought in a carpet cleaning service and gave them a master key to enter the rooms, they didn't knock and had my coworker not had her latch flipped they would have walked in on her while she was in the tub. They even tried walking in 2 other of my coworkers rooms. When we confronted the manager he said that they were instructed to enter to rooms even if there was a do not disturb, no I'm sorry nothing at all. They didn't even place notices at the rooms till after we confronted the manager.
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October 2023 by Steve Shermett
Great budget hotel. Rooms were in good shape. The free breakfast was pretty good too. I'd stay here again.
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September 2023 by Ron Ritell (BigRon713 / BigRon DaDon)
This place was ok, not bad. The rooms were spacious and clean. The front desk was good and helpful ?
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August 2023 by Laurianne Matheson
My husband travels for work extensively as an Electrical Engineer. For this particular stay he was working night shift and because of this, the hotel was too noisy during the day.He requested to check out after one night. The person at the front desk said fine. So he went upstairs to book another IHG and called down on the hotel phone to confirm he was checking out.He also sent an email with a response that said that it was okay to call about checking out.He has stayed at this hotel before a couple of times for work. He does not fault the employees working there, the quality of the room, breakfast, etc except management and the person at the reservation desk lying about him calling on the hotel phone to check out.Needless to say they are charging for four more nights when he was staying at another Holiday Inn down the road.We have the bills to prove this. We called IHG corporate to get help as a platinum elite member since 1999 and they said they couldn't even see the reservation so contest it on your credit card.So we did. They have video of my husband leaving and pausing at the reservation desk. Because the person was busy and he had just talked to them on the phone he left.They are reopening the charge.Will my husband's work pay for this, yes. But to call him a liar is not okay. To charge him for four nights he was not there, no video of him parking, entering or leaving, not okay.Proven stay for those four days at another IHG.If you are going to fly the flag of a corporate hotel, you need to adhere to the practices of that brand.Otherwise, it can't be trusted as a place to stay for business.We are disappointed in Corporate IHG not backing their long term users of their hotels when we have never made a complaint before.I can tell you as permanent Lifetime Diamond members of Hilton, we had one incident with a similar branded hotel in 2004 and they had the ability to immediately resolve the situation with no credit card appeals.For this reason, this hotel cannot be trusted as an IHG branded hotel to adhere to their standards. Furthermore, I am not sure IHG has standards if they can't get their franchisees to adhere to them.
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August 2023 by Megan Hubbs
DO NOT STAY HERE! SAFETY CONCERNS AND BUILDING CODE VIOLATIONS. We had an incredibly negative experience at this location. When we checked in, the toilet was running and did not flush. The chain was rusted and deteriorated. I alerted the front desk and was informed that maintenance was unavailable but they'd switch our room. When I went to the new room, the key turned the light green but the door wouldn't open. After multiple tries I again alerted the front desk, in a calm and polite manner. An employee went to the room with me and the door still didn't open at first but he eventually forced it open and explained that sometimes the doors jam and I just had to keep trying till it opened (a malfunctioning door is a fire code and building code violation). At this time, we felt it was not only inconvenient but could be a safety concern, and spoke to the front desk again. We were given a third room that smelled overwhelmingly like animal urine. Once again, we went to the front desk and debated leaving altogether. The employee acted annoyed, and made a snide remark to us about it not being up to our standards, to which we replied a clean room with a functioning toilet and door is a very basic expectation. Finally, we were moved to an acceptable room. The staff and management were uncaring throughout this ordeal. This hotel is not well maintained, unclean and potentially unsafe. This is the worst hotel experience I've ever had and I truly caution anyone against staying at this location.
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August 2023 by Bree Paul
Do not stay here! Would give it a 0 star review if it would let me! The customer service is absolutely terrible! I was staying at the hotel while in town visiting my sick grandad. There were maintenance issues with the room they gave me and apparently the maintenance worker goes home early because at 3:00 in the afternoon I was told he had gone for the day. I had to switch to 2 other rooms that also had maintenance issues before finally ending up in a room that was okay and I am not a picky person. The rooms are outdated and things don't work in them. I ended up spending hours out of the day switching rooms and dealing with the stress of it all. That was time I was planning on spending with my sick grandad but instead I was dealing with that. I eventually had to move all my stuff to a different floor entirely. Some of the staff was very rude about the situation and acted like I was the inconvenience. I was told by one staff member that they would talk to management to see if there was something they could do to compensate me for the hours long inconvenience. The next morning when I was checking out I asked the staff if they had heard back from the management about any kind of compensation to make the situation right. I was told that the assistant manager Randy said that because I eventually ended up in a room that worked, he didn't feel they owed me anything for the time, stress, inconvenience, and physical labor of moving all my stuff multiple times after ending up in the 4th room! That was time I could have spent with my grandad and management literally told me they didn't care! Worst customer service ever! The management does not care about their guests at all! I asked the staff to have the management contact me. A week later and they have still not reached out to me to make the situation right. My biggest problem was not actually with the rooms, it's with how I was treated by some staff and management.
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August 2023 by Megan Hubbs (Niko)
DO NOT STAY HERE! SAFETY CONCERNS AND BUILDING CODE VIOLATIONS. We had an incredibly negative experience at this location. When we checked in, the toilet was running and did not flush. The chain was rusted and deteriorated. I alerted the front desk and was informed that maintenance was unavailable but they'd switch our room. When I went to the new room, the key turned the light green but the door wouldn't open. After multiple tries I again alerted the front desk, in a calm and polite manner. An employee went to the room with me and the door still didn't open at first but he eventually forced it open and explained that sometimes the doors jam and I just had to keep trying till it opened (a malfunctioning door is a fire code and building code violation). At this time, we felt it was not only inconvenient but could be a safety concern, and spoke to the front desk again. We were given a third room that smelled overwhelmingly like animal urine. Once again, we went to the front desk and debated leaving altogether. The employee acted annoyed, and made a snide remark to us about it not being up to our standards, to which we replied a clean room with a functioning toilet and door is a very basic expectation. Finally, we were moved to an acceptable room. The staff and management were uncaring throughout this ordeal. This hotel is not well maintained, unclean and potentially unsafe. This is the worst hotel experience I've ever had and I truly caution anyone against staying at this location.
