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February 2024 by Brian Washington
Have gone to the store on multiple occasions after work at around 12:30am and been turned away and told that the store is closed. Why post hours of operation if they aren't going to be followed?
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February 2024 by Angela Brim
Great service
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February 2024 by Krista Blievernicht
What are the hours for the customer service area? It's literally never open! Everyone locally says do money orders and tags at Kroger's but it doesn't matter if I show up at 9am, 10am, 2pm. It doesn't matter if it's a week day or a weekend the customer service area is never staffed and I just have to go to tom thumb or Walmart instead.
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January 2024 by James
They need to update or just remove the self checkouts and go back to cashiers. If I bother coming back, I will not wait in a line to go to a self checkout that doesn't accept cash, stops you on every item because it thinks you're stealing, makes you wait for it to decide you've finished bagging properly (I don't want plastic bags, y'all can screw off with that noise), and ultimately makes you come back in because it beeped without actually scanning the item! Like, for crying out loud, I'm trying to pay for things, not steal, and it can't even charge me the right amount! Fix it!!!
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January 2024 by Rhonda Jones
Always a pleasure shopping and banking here. Each time I shop there I earn fuel points, so when gas is high, I get a break at the pump
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January 2024 by NYGiantsChick1
2 stars for store remodeling. They tried.-3 stars because the customer service desk is roped off almost every time I come here. I end up driving to Tom Thumb if I need to pay a bill or what-not.Pharmacy has always been good.Hours say they close at 1am, but I'm pretty sure it's 12am. They're closed everytime I've tried to shop after midnight. Please change your hours online to midnight so people won't waste time.
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December 2023 by K1 Falls
I went to the reserved pickup spot to my ordered groceries and waited over 25 minutes and I was the only car parked this morning plus they didn't all of the items I've ordered online ? terrible service ?
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December 2023 by Gloria Nelson
After receiving a text that my pickup order was ready, I waited in my car 2 hours and finally had to go in and finish my order. Tom Thumb will get my future business. I asked to speak with manager several times but wasn't allowed to so I will definitely be calling their main office number.
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November 2023 by C Valtierra
DO BETTER WITH YOUR ITEMS IN THE GROCERY CARTS!! RIDICULOUS HOW THESE ARE JUST PILED UP BY THE PHARMACY!! SOME ITEMS LOOK LIKE THEY CAN BE THROWN AWAY & NOT PUT BACK ON SHELF!!! NEW CARTS, MORE WAYS TO TAKE AWAY FROM SHOPPERS
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October 2023 by Gwen Chamberlain
Had everything I was looking for this morning.
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October 2023 by Carol E
The Kroger store in Duncanville instacart service is horrible. This store almost never have all my items when ordering online. Tried calling this store about an issue, phone just rung!! Tried calling back several times, still no answer.
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September 2023 by John Napier
I’m surprised there is a 4 star rating for this store. I like krogers in general, but this one is terrible. Employees are rude or just generally don’t care. Produce and meat are usually trash. Plus good luck getting a cart you don’t have to man handle down the isles. They just spent a bunch to reorganize this store and got new card scanners, but if they cared at all about the customers experience they should have gotten knew carts instead. If I know I need a cart I go somewhere else. Really anywhere else.
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September 2023 by Jennifer Garcia
Yes... Thank u Dionne for helping me get my Kroger app together... U were so patient n sweet at heart... I give u 5 star's.... It was around 3:30pm she was the self checkout lady...
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September 2023 by Thomas Cross
Came here and had over $50 worth of groceries, I left my debt card in the car and told the lady I had to run and get my card. I come back she has moved all my food to the front to her station but on the floor. I asked here if that was my food and she kindly said yes I left!!!! Not only was it rude and disgusting but embarrassing. I will never shop with krogers again!
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August 2023 by Diana Lopez
I hate this store. The only reason I shop here is because of convenience. Since Walmart closes early and drive is 15-20 minutes away. Self check out never work. Slow cashiers. Store set up is unorganized. Who put candy next to oatmeal.