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June 2023 by renea upshaw
Rented a truck on June 02 and declined the insurance at the time of service. Was billed 32.83 anyway. I immediately called them, they told me to call back on Monday and I did, spoke with a gentleman and he stated he would refund my card, never received refund for the 32.83. I think they are not being fair and I will continue to dispute this transaction transaction and file a complaint with BBB
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July 2022 by Julia Chattam
Never ever rented from Penske. However, someone tried using my cc info for $100. Thankful that my cc company contacted me after declining that charge.
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January 2022 by Marva C. O'Bannon
Worse experience ever! The Duncanville location tried to give me a different truck than what I ordered then sent me to another location On Bonnieview in Dallas and no one would answer the door even though they were supposed to be open. I will never call or recommend Penske. I haul took care of me and were cheaper!
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February 2021 by Cornelius B
Great service
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July 2020 by Lamira Bangs
Arrived after hours, called and was provided great customer service. Was able to complete transaction over phone and drop keys in box.
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February 2020 by Robert Lawrence
Amazing customer service very friendly staff!
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April 2019 by Marrisa Flores
Outstanding customer service! The truck I rented was very well maintained... no problems. I will definitely rent from here again. Had great experience overall.
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March 2019 by J Bivins
My reservation was there waiting on me, and they had a nice truck ready
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March 2019 by James Hoevelman
Great friendly service
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February 2019 by Walter Edwards
Stellar staff...
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September 2018 by biscuit gravy
First time I used Penke for moving. Truck was clean inside and out. Used one way out of town service. Very low cost since it was unlimited miles. Convenient dropoff location.
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May 2018 by Anna Stasia Prior
These gentlemen were friendly, helpful, and accommodating. It was more expensive than Uhaul, but they couldn't guarantee a truck and Penske gave us unlimited miles. Also there were two cute dogs!
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September 2017 by Gordon Allen
In and out quick. Great place to deal with. GREAT PRICE
