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September 2025 by Earl Grant
Staff extremely friendly and helpful. Thank you Kalena for you help!!
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September 2025 by Jordan McCormick
Had an issue with my storage unit as the entry door was messed up and I couldn’t access my unit. Kalena advised me it was already in the works to be repaired and credited my account for the inconvenience. This is how customer service should be! Thanks Kalena!
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September 2025 by Chris
The ladies working at the front desk were very helpful in making sure I got the storage unit I needed.
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September 2025 by Carolyn Jones
I love the staff! Calina is the sweetest! They truly look out for their customers
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September 2025 by Tremel
I just want to give a big 5 star review for Kaleena! She has gone above and beyond! I needed to upgrade my storage and was having issues doing so, she handled it. Then my sons came back for a storage unit and she was able to help them also. I appreciate her willingness to help. I encountered a few problems but she was professional and knowledgeable in helping me out. I greatly appreciate her friendly customer service!
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September 2025 by L Sibley
Kalena was very knowledgeable and helpful during my call.
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September 2025 by cornelius McCullough
Kalena and Kim were great
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September 2025 by Scott Lefler
Friendly
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September 2025 by Latroy Moore
Went there today Ms Kalena I think I got her name right sorry if not but she was very understanding had my 88year old mom with me thank you very much Ms stay blessed!!!!!!!!
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September 2025 by Patricia Kirby
Kalena was the best and most helpful! Highly recommended she deserves a raise!
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September 2025 by Denise Davis
No one is ever on the office , customer service schedules appointments at the location and no one shows up. I moved out of a unit that I had for over a year. Was trying to notify the office and of course no one was there . Moved out on 8/3 , still no one there . Cleared the unit and left it open so they would see it was vacant. Well two days later I started receiving calls and voicemails from a worker who is now in the office stating my bill is due. They want me to pay for the full month plus late fees now that someone is finally in the office. They seem to only be available to collect money but never to assist when help is needed.
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September 2025 by Demontre Morgan
No one is ever there to address my issues and they tried to charge me even tho I had already moved out. Had to use an old key code to gain access inside. Horrible service
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September 2025 by Bacilio J Albarran Sanchez
Best Experience, even on a Hot Day.
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September 2025 by Lul JAY
Worst Public storage location in the Dallas area. Booked and paid for my storage unit just to show up and not be able to get into my unit for three hours. After a month of using this storage location, I requested a lock break due to me losing both copies of my key in an accident. It took approximately three weeks after ny initial lock break fee processed to change the lock on my unit and access my storage unit again. The lack of resolve and efficiency for solving renter problem’s is low. You guys can do better, I will be moving my belongings to another storage company who can provide more assistance and awareness when it comes to our needs. No one should be locked out of their storage unit for three weeks!!
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August 2025 by Uronica Sutton
Kalena was very helpful even with her computer being down would recommend her for sure!
