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March 2024 by Dawn Rene Randle
Liz was very helpful. She is very friendly and she explained things clearly so that there were me mix ups. She is awesome.
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March 2024 by R “Yosemite”
The new manager Liz was a great help!
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March 2024 by G Johnson
Had great service from Elizabeth! She was very helpful and attentive. She answered any questions I had.
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March 2024 by ARIAWNA TALTON
I rented a 5 x 15 unit here in August of 2020 for $67. I moved out December 30, 2023, paying $177 for the same unit.On the 30th of December, I made sure the unit was clean (less the huge hole and water damage to the floor). I removed my lock and left the unit door open as instructed.I was still issued a bill for the month of January and received several late notices throughout the month. Despite calls and reassurance from management that it was noted I moved out before the 1st of the month - I continued to received phone calls and email notifications that I owed money.Today, February 27, 2024 - I'm holding a notice from a collection agency. I don't owe Public Storage any money and I now have to fight a collection agency over this. When I moved out, I didn't even cause a fuss about the hole in the unit or the water damage to my property. I simply wanted to be done paying such a ridiculous price for such a small unit.I wouldn't recommend Public Storage to anyone (especially this Duncanville location).
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March 2024 by michael castillo
Hours are not correct, I dont know what time they close but I went there today (2/2) at 4p and they were closed.
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December 2023 by Brennell White
Stephanie was so professional & informative. She made this process a breeze. Great experience & I’d be glad to refer friends & family!! You are the best Stephanie!!
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December 2023 by Kimberlee
Yesterday I was having problems getting into my storage. I called the storage place left a voicemail. Stephanie called me back today. I told the problem I was having. She resolved my problem and I was able to get in the storage today. Thank you so much Stephanie I didn’t have any problems today.
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December 2023 by mrs.keikei magee
Once again! Ms. Stephanie has saved the day for me. Everytime I come in she is always very helpful to me. Thank you for your services! Happy holidays!
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October 2023 by Nancy O'Brien
Stephanie is great! Courteous and professional. Patiently answered all of my questions and provided me with the storage I needed in a fast and efficient manner! Followed up with email and app information. Love the access to the property by app! Makes it a lot easier. THANK YOU STEPHANIE!! You’re awesome!
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October 2023 by Lingerie and Lounge
Stephanie was awesome. Quick and easy process with her. She has a great attitude, warm and welcoming and just all around great. Thank you Stephanie from Cedar Ridge
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October 2023 by Keishunna Magee
Thank you so much Stephany at store 732 for assisting me with my storage today. I greatly my appreciate you dealing with me even though I was a little upset. You really brighten my day. Thanks for your customer service. Great Job!
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October 2023 by Delia Roseman
DO NOT USE THIS COMPANY!!I was sold a unit to store a truck, truck didn't fit,( obviously, plus unit was in violation of their own rental agreement) I got locked in, keypad locked when I tried to use it. No number posted for emergencies, alarm system is fake, I called Dallas police bc it was going off,( making a loud sound) they had no alert for the property, so that means it's not connected and the noise is for show. I climbed the fence to get out, paid uber 25$ for waiting. 1month no one called me back on this!! The truck is sticking out, no one called me back. I am in another state, I need to know what is going on with my truck. Finally I get ahold of someone they passed me to their District manager which took another 2 weeks to get ahold of. I came and removed the truck, the property manager takes it upon herself to vacate the unit. I had a truck and trailer loaded with belongings ready for storage only to find out, I no longer have the unit and was charged for the unit as well. The pm didn't talk to me, I didn't say anything about not needing the unit. Now it's been 22 days and I still do not have my refund for what they charged. And still no call back. The District manager is a JOKE! THE CUSTOMER SERVICE is RUDE and can not assist in resolving any of these issues. They say someone will call you back amd no one ever dose. No acknowledgement no resolution no compensation no nothing. Take what they want, do what they want. Now I'm speaking to a lawyer because resolving this with them has been my part time job,not to mention being injured after climbing the fence with barb wire when locked in. This has been a nightmare of an experience in an already stressful time. DO BETTER PUBLIC STORAGE! DO BETTER!
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August 2023 by Paula Godoy
THIS PLACE IS A JOKE!I had my reservation made two days prior to moving. I called this location for two days and couldn't get a hold of anyone in the office. Came the day of the move, I drove 20 miles just to find the office closed an hour before. I called them the next morning, and the lady on the phone MADE SURE she was going to be in the office "because she had a ton of things to do". She asked me what time I was coming and confirmed she would be there. Once again I drove to the location just to find it closed. I was even there 10 minutes earlier just to make sure someone would be there. I banged on the door, called them, waited around and there was nobody to help! This has been a huge waste of my time and money. Save yourself the headache this place isn't worth it!
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August 2023 by Bay Bay Edwards
Stephanie was wonderful and Heaven sent I was having trouble with my e rental and she was very nice informative and ver patient
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August 2023 by Sandy Pruitt
Stephanie took great care of me. Thank you for your patience and great customer service