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February 2024 by Marisol
The older guy at the office was very rude. He had a problem answering any questions I had. He was by far the most unprofessional guy I ever dealt with. Definitely had a very bad experience renting this U-Haul. He charged me upfront $126 normally I pay after I return the U-Haul but not in this case. I told him I would return the truck at 8pm all he indicated me to do was return the keys to the orange box I told him I was trying to do the self pick up but he directed to help me and be rude when all I had was a few questions. He never told me I had to finish the self check out in the app and when I tried doing that when I dropped off the truck it was trying to charge me $97.78 but I had already paid him $126 so therefore I did not continue with the self check out and I was charged $20 fee the next day which I think it’s unfair because I did not want to pay again to later have to call back to get a refund.
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August 2023 by Amrya Birdsong
Rude service and the trucks are raggedy.
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December 2022 by Angelia Morales
I think at this point they are ripping people off, they should not be advertising a truck for no 19.95. Just making a trip to one place then dropping the truck off ended up being over 200.
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November 2022 by Nicole Rhoten
I was upset when I picked up my truck they go and tell me oh sorry we don’t have a dolly for you I’m like what y I reserved my truck and equipment 11days in advance! And didn’t really have a reply as to y but he checked several other Uhaul dealers around and nobody had a dolly for me it was such an inconvenience because I had to move my whole apartment by picking everything up! Make sure u call in advance if they have your equipment ready!
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October 2022 by Thomas Cross
Wouldn’t even allow me to leave my car! Had to cancel my reservation
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September 2022 by Destiny Williams
Unprofessional and unhelpful. They will take your reservation and then wait until you get there and tell you it's either a) at a different location or b) that it isn't available (even though you RESERVED it). What do you think a reservation is?!?
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March 2022 by Amanda Frampton
Don’t go there rented a truck the ties were bad an they knew it end up having a blow out . Then the middle console wasn’t snapped down an when rolled down the window it came apart. An I could see the road underneath the car when we were driving . Told the person working there an he said they know it’s fine . Then they wanted to charge us more money . Place trucks are not safe
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March 2022 by Joshua Tillotson
Rude, did not go over any details with me. Said I could not park my car there. After dropping the car off I asked why the total was so much and he said it’s 70cents a mile and then hung up on me. Extremely glad I’m done with dealing with them. If I were U-haul I would not want to be represented this way.
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October 2021 by Jill Weimer Koeninger
Trucks are clean and the front desk staff is nice. Will do their best to save you money, if you give a summary of your trip with the truck. Very knowledgeable about rental rates, when the weekend rates apply and rates per mile.
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August 2021 by Jackie Drake
Had what I needed! Took 5-7 mins to do paperwork and I was driving off! Hassle free !?
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February 2021 by Jason Sherman
Great customer service and office very nice and clean
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June 2020 by Andrés Felipe Sabogal Salazar
Worst customer service ever... bad attitude... we’re customer and we’re paying a service, the least we can receive is a good attitude but they’re rude... won’t recommend... is just one person working for 3 or more business and always with rude attitude...
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May 2020 by Henry Stoltzfus
Made sure truck was clean before returning and still got charged 50 cleaning fee
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April 2020 by Zenobia Harris
Very disrespectful I ask where could I park my car so i could get into the u-haul truck and the guy told me I couldn’t park my car and to have one of my “homegirls” to pick me up. Because it wasn’t anywhere to park. You would think if you are at a location where customers would need to park you would have that available. And I told the guy I wasn’t from this area an that I didn’t have anyone that could drop my car off. Just very poor customer service and will not rent anything from that location.
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February 2020 by Jennifer Minor
Very friendly service. They had my rental, and it was in great shape. I'd recommend this location to anyone. Thank you.
