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March 2024 by Alexis M.
Worst place to get a rental or to even get in contact with them. I have a vehicle in which I have to use as I am here for work and do not feel safe in. I called 5 days ago to see if they could offer a replacement. They said they would later that afternoon. They didn't they keep telling me they will contact me, and I keep calling and they still "don't have vehicles", I pass by their lot and they have about 4 in the back. I called 1800 number, they said it would be elevated to an area manager and he has not contacted me. I have contacted the office about 13 times and they still con not offer a replacement. Call from area manager has not come in. Raquel is extremely rude, and I could hear here laughing at the fact that I have been calling a lot. Personal opinion is to fire Rachel as she is a "manager" and can not offer a resolution.
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December 2023 by Daniel Ramirez
Rental car here I'm Eagle Pass, _tx,,always an excuses,,never ready to go,even if you booked it,,they always said they will called you, when the rental it's ready,they don't,,have to call them next day, and still not ready!
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December 2023 by Bernard Alexander
Great team. They definitely helped me out with my rental. Muchas gracias
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November 2023 by Arturo Padilla
Every time we've had to rent a car this place has come through.It's often a hassle to provide documents to rent a car but these rules are beyond the authority of the local office.The only negative is that the building is not equipped with a key return drop box for after-hours returns so if you don't return the vehicle on time, you'll be charged an additional day.I've heard complaints about this place but we've never experienced bad service because we've communicated with this local office before the rental day and we've never demanded immediate service because we were running late. Keep in mind, customers are attended on a first come (in building) basis so it might take time before you get your keys to the car.Yes, the business is understaffed especially on weekends when there are more customers but it's still good service.
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June 2023 by Hilario F.
I went in this morning at around 10am since they opened at 9am. I asked the lady if I could switch out my rental because my kids didn't fit comfortably in the back. She was nice and she said that she needed to take care of reservations first which there was only one person behind me. She said to leave my name and number and she would call me back after she checked. I never got a call and I would've been ok if she called and said that she didn't have anything but she didn't even do that. Very unprofessional in my opinion. I live in San Antonio and it was very inconvenient for me to not get accomidation for my young kids. I will not be returning to this location. Very disappointed.
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April 2023 by Stephanie V.
Wanted a $300.00 deposit on a $250.00 rental with a credit card. Nowhere on the website was it stated that you needed a deposit with a credit card. Don't go here. I'm fortunate that I had other options besides here since this is the only car rental place in Eagle Pass. Sketchy af
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March 2023 by oksana taylor
I’m satisfied with the service this lady’s has been providing for me and my family. We rented a truck and it was very clean and in a very good condition! We went to Orlando Florida and back without any issues! The lady’s who works there an extremely professionals! Thank you so much!
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March 2023 by brandon ramirez
They have the worst communication ever !! UP charged Me!Do not agree to anything they say over the phone .. unless its in paper .. both manager tbh needs to be replaced in my option for Miscommunication & even worse lying !! No one should have to deal with this..Eagle pass needs to replace this enterprise rent a car with a new rental service in Eagle Pass.. shut it down open a new one !!
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January 2023 by Patricia C.
A little late here but the crew at Enterprise in Eagle Pass are awesome! I picked up a car on the 27th of December and they made the pick up process easy and painless! My car was ready to go when I arrived which I have to add when I walked in everyone greeted me which was a plus. Valerie helped get me on my way, gave me her card and also provided me with a number to text in case I needed anything at all. Well done EP team!
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November 2022 by Juan Leal
I waited for them to call me back but they never did, how hard it is to give a friendly call and let you know that they didnt have any cars available?....I would've catch a ride somewhere else and rent a car by then. Thanks for nothing.
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May 2022 by Sherry Guajardo
Had a car reserved and when I got there they refused to take a debit card. I was left stranded 8 hours from home. I had to walk to the bus station with luggage in tow and I am not young. No one offered to get me a taxi or a ride. Worst customer service ever!
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March 2022 by Martha R Ardila
First of all we got a car that did not charge our phones, none of the plugs worked !! After hours on the phone with enterprise we were told we could exchange car but it had to be at airport! At the airport it too a few hours again! After starting the car we found that car was also defective! Luckily exchanging that car did not take very long! We kept that car for approximately 10 days!! My daughter returned car but left her Gucci sunglasses in car! On her way home she called enterprise to let them know about her glasses! It’s been two months and she has yet to hear from enterprise about her glasses!! Very disappointed! Expected much better service and responsibility!
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October 2021 by Clay Anderson
My service was fast and convenient. No issues.
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October 2021 by Jason Reddick
Really enjoy going to this Enterprise. Every time I go, I am always made to feel as though I am the only customer there. All staff is very accommodating and willing to help.
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September 2021 by Carlos Valdez
Bad. They gave me a car with a flat tire since I left dashboard signal low tire pressure and even i immediately got back, they didn't listen. Spent all trip refilling air at intervals during the trip. And car smell like a cantina (tobacco smoke)
